STAKEHOLDERS

Question 1

COMPONENT STAKEHOLDER MANAGEMENT GUIDELINES

Answer 1

Indications for managing stakeholders at the component level and for addressing the identification, assessment, and involvement of the stakeholders

Question 2

COMPROMISE

Answer 2

a conflict resolution technique in which the solution typically encompasses facets of all solution proposals

Question 3

ENGAGE PROGRAM STAKEHOLDERS

Answer 3

The process of involving stakeholders in the program

Question 4

FORCING

Answer 4

Applying an all or nothing or win/lose approach to get the desired result

Question 5

IDENTIFY PROGRAM STAKEHOLDERS

Answer 5

The process of systematically determining the program stakeholders and analyzing their characteristics to develop the stakeholder register

Question 6

MANAGE PROGRAM STAKEHOLDER EXPECTATIONS

Answer 6

the process of conducting stakeholder communications in a manner that meets their expectations and addresses any issues they have in a timely manner. Involves ensuring communications are mgd and negotiating conflicts, etc

Question 7

PLAN PROGRAM STAKEHOLDER MANAGEMENT

Answer 7

The process of determining the identification, assessment, involvement, and management of the program stakeholders

Question 8

PROBLEM SOLVING

Answer 8

A conflict resolution technique in which attempts are made to arrive at a solution to the problem

Question 9

PROGRAM STAKEHOLDER MANAGEMENT PLAN

Answer 9

Component of the program management plan that outlines the methods by which program and component teams interact with stakeholders, including the tools they will use and the metrics they will apply to activities related to takeholder enggement; communications is the foremost technique for stakeholder expectations management

Question 10

SMOOTHING

Answer 10

A conflict resolution technique in which the focus is appllied to areas of similarity and removed from areas of difference

Question 11

STAKEHOLDER ANALYSIS

Answer 11

The process of discovering the names, key needs, position, focus, and influence on the program or project of all stakeholders

Question 12

STAKEHOLDER INVENTORY

Answer 12

Private doc within the program core team. Puts the stakeholders into groups, shows how they are impacted by the program, shows an assessment as to how they might respond, and describes possible mitigation approaches. Therefore, if a stakeholder group is considered to be negative toward the program, it should be a document that is used only by the program team so the team can determine how to best then turn the stakeholder group into one that is positive or at least neutral to the program

Question 13

STAKEHOLDER MANAGEMENT STRATEGY

Answer 13

strategy to lessen the negative effects of the program on stakeholders. Table showing the following by stakeholder:

Stakeholder | Level of Interest | Impact Assessment | Strategy

Question 14

STAKEHOLDER METRICS

Answer 14

metrics that are specified in the stakeholder management plan and are consistently monitored to distinguish risks that occur when stakeholders fail to participate (Participation Trends, Root Cause Analysis for non-participation)

Question 15

STAKEHOLDER REGISTER

Answer 15

• A list of primary stakeholders on the program, the roles and responsibilities, and their needs and expectations of the program.
• Public Doc. used for reporting, distributing deliverables and communications to manage the expectations.
• Executive ownership by the Pg Director

Question 16

WITHDRAWAL

Answer 16

a conflict resolution technique in which the disagreement or source of conflict is ignored. Typically not viewed by PMI as a conflict resolution technique because it’s not a proactive approach to resolving conflict

Question 17

PROGRAM STAKEHOLDERS

Answer 17

Individuals and organizations that are actively involved in the program or whose interests may be positively or negatively affected by the program

Question 18

STAKEHOLDER MGMT

Answer 18

ID?s how program will affect stakeholders (org culture, people, major issues, barriers to change) and then develops a communication strategy to engage affected stakeholders, manage expectations, and manage acceptance of objectives

Question 19

PRIMARY STAKEHOLDERS

Answer 19

Program Sponsors, Governance Board, Key Stakeholders

Question 20

KEY STAKEHOLDERS

Answer 20

? PG DIRECTOR ? PG MGR ? PROJ MGRS ? PG SPONSOR ? CUSTOMERS ? PERFORMING ORG ? PG TEAM MEMBERS ? PROJ TEAM MEMBERS ? FUNDING ORG ? PMO ? PG GOERNANCE BOARD / STEERING COMMITTEE SUPPLIERS, GOVT AGENCY, COMPET., INTEREST GROUPS

Question 21

STAKEHOLDER ANALYSIS STEPS (8 - USIPS RUR)

Answer 21

1. Run interviews, focus groups, surveys to understand org culture & attitudes
2. Det. degrees of support/opposition to objectives
3. Evaluate stakeholder influence on pg outcomes
4. Prioritize stakeholder by influence level
5. Develop commun. strategy- method & frequency
6. Develop register to capture analysis
7. Update PG stakeholder mgmt. plan to align with analysis
8. Determine receptive level to communications

Question 22

STAKEHOLDER MGMT STRATEGIES

Answer 22

? Comprehensive training to allow understanding & adjustment ? Develop Job Aids ? process docs, manuals, quick reference Intensive Communications/ Involvement with the program

Question 23

STAKEHOLDER FOCUS GROUPS ADVANTAGE

Answer 23

Leads to deeper understanding than a questionnaire

Question 24

STAKEHOLDER INTEVIEWS ADVANTAGE

Answer 24

Leads to more open responses and may uncover gaps in stakeholder ID and factors

Question 25

STAKEHOLDER QUESTIONAIRES & SURVEYS ADVANTAGE

Answer 25

Allows greater number to be polled

Question 26

POWER/INTEREST GRID

Answer 26

graphical illustration for which stakeholders need to be kept satisfied, managed closely, monitored, or kep informed based on the level of their power and their interest in the outcome of the program or project.

Question 27

STAKEHOLDER ANALYSIS MATRIX

Answer 27

Tool for anlayzing stakeholders lists: stakeholder, level of interest, impact assessment, strategies for managing them

Question 28

NEGOTIATION

Answer 28

tool for managing stakeholders expectations to resolve problems that occur during the program

Question 29

CONFLICT MANAGEMENT

Answer 29

tool for managing stakeholders expectations when conflicts occur. The approach used to resolve conflict among stakeholders and team members; escalation is addressed in conflict management

Question 30

INFLUENCING

Answer 30

Affecting the dispositions and activities of others, is an effective stakeholder management tool

Question 31

SOURCES OF CONFLICT

Answer 31

Scheduling priorities and resource utilization are most commong sources, not personality styles.

Question 32

MG PG STAKEHOLDER EXPECTATIONS INPUTS (5)

Answer 32

1. Stakeholder Mgmt Strategy - guides how to manage stakeholder expectations when program is negatively impacting and how to keep them engaged 2. Stakeholder Register - Review for current expectations of stakeholders and whether they are not reasonable and must be adjusted 3 Stakeholder Inventory - Review for issues and concerns for proactive expecation management needs 4. Stakeholder Metrics - Review for low involvement which leads to gaps in expectations (don't have up to date info) 5. Pg Communictions Mgmt Plan - guides how to communicate with stakeholder as needed

Question 33

7 TASKS OF STAKEHOLDER MGMT

Answer 33

1. ID Stakeholders & create register/matrix 2. Analyze Stakeholders and create Stakeholder Mgmt Plan 3. Negotiate support of stakeholders and set clear expectations, acceptance criteria for benefits success 4. maintain visibility and support of the program with the stakeholders 5. Form communications to match needs of stakeholders 6. Bring concerns from stakeholders into Risk planning 7. Develop and foster relationships with stakeholders

Question 34

STAKEHOLDER MAPPING TECHNIQUE Groupings(4)

Answer 34

Mappings show groups of Stakeholders by: 1. Area of Interest 2. Interaction Required based on Influence vs Importance level 3. Influence vs Impact of Pg 4. Type who defines command, control loops, and communication mechanisms