Stakeholders in Business Flashcards

(41 cards)

1
Q

what are the internal stakeholders in a business

A

owners and employees

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2
Q

what are the external stakeholders in a business

A

customers, suppliers, government, local community

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3
Q

what is the role of an owner

A

provide finance to start up and expand the business, and run the business

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4
Q

what is the role of employees

A

produce goods and services

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5
Q

what is the role of customers

A

buy goods and services

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6
Q

what is the role of suppliers

A

sell goods for resale and materials needed to manufacture goods

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7
Q

what is the role of the government

A

help businesses and workers

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8
Q

what is the role of the local community

A

provide workers and influence business activity

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9
Q

what is an objective for owners

A

make profits

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10
Q

what is an objective for employees

A

earning money and being treated fairly

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11
Q

what is an objective for customers

A

enjoy the goods and services, and pay affordable prices

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12
Q

what is an objective for suppliers

A

make sales and earn profits

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13
Q

what is an objective for the government

A

encourage businesses as it leads to high employment and prosperous communities whilst increasing taxes paid

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14
Q

what is an objective for the local community

A

have a local area which is prosperous, healthy and safe

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15
Q

what is a stakeholder

A

someone who has an interest in a business

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16
Q

what is a benefit of business activity for owners

A

earn profits

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17
Q

what is a benefit of business activity for employees

A

employed in a job role to earn an income

18
Q

what is a benefit of business activity for customers

A

obtain products and services at good prices

19
Q

what is a benefit of business activity for suppliers

A

sell goods to businesses and earn profits

20
Q

what is a benefit of business activity for the government

A

receive tax revenue from owners, employees, suppliers and customers

21
Q

what is a benefit of business activity for the local community

A

earn money from jobs within the business

22
Q

what is a problem of business activity for owners

A

financial losses if the business fails

23
Q

what is a problem of business activity for employees

A

made redundant if the business fails, and stress from unfair employment conditions

24
Q

what is a problem of business activity for customers

A

sold poor-quality or over-charged goods and service, and experience poor customer service

25
what is a problem of business activity for suppliers
lose money if the business doesn't pay for goods supplied
26
what is a problem of business activity for the government
environmental impacts such as climate change
27
what is a problem of business activity for the local community
road congestion and pollution caused by businesses
28
how is business success measured
profit, growth, sales, returning customers
29
how is business failure measured
losses, low sales, poor-quality goods and services
30
how do owners influence business success
investing enough money for the business to grow and succeed
31
how do employees influence business success
working hard to produce good-quality goods or services
32
how do customers influence business success
purchasing goods and services, and creating a good reputation
33
how do suppliers influence business success
providing supplies promptly and at competitive prices
34
how do the government influence business success
giving grants to enable investments and growth
35
how do the local community influence business success
providing the business with customers, and supporting development plans
36
how can owners influence business failure
not investing enough and failing to change when the market changes
37
how can employees influence business failure
disrupting production and demanding high wages leading to higher costs
38
how can customers influence business failure
buying from competitors, and creating a poor reputation
39
how can suppliers influence business failure
supplying poor-quality goods or services, or not supplying materials on time
40
how can the government influence business failure
increasing taxes which can reduce the business' profits
41
how can the local community influence business failure
opposing business plans for expansion