Stakeholders in commercial organisations Flashcards

(41 cards)

1
Q

Explain the term stakeholder?

A

Anyone who has a stake (financial interest) in a commercial organization is a stakeholder. Stakeholders, mean all those individuals, groups and institutions which have a stake in the commercial organization or a business enterprise.

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2
Q

True or False: Stakeholders only include people who work for the organization.

A

False

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3
Q

Name two types of stakeholders.

A

Internal stakeholders and external stakeholders.

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4
Q

Fill in the blank: Shareholders are considered ______ stakeholders.

A

internal

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5
Q

What role do employees play as stakeholders?

A

(Employees are internal stakeholders who contribute to the organization’s operations and success.)
They provide mental and physical efforts required for successful working of the enterprise. Their stake is also very crucial for the regular and smooth functioning of the enterprise.

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6
Q

Which group is primarily concerned with the profitability of the organization?

A

Shareholders

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7
Q

True or False: Customers (society) are external stakeholders.

A

True

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8
Q

What do suppliers provide to a commercial organization?

A

Suppliers provide goods and services necessary for the organization’s operations.

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9
Q

Name a type of external stakeholder.

A

Customers, suppliers, or the government.

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10
Q

Fill in the blank: The ______ is responsible for regulating commercial organizations.

A

government

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11
Q

True or False: Investors are considered internal stakeholders.

A

True

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12
Q

What is the main concern of creditors as stakeholders?

A

Creditors are primarily concerned with the organization’s ability to repay its debts.

They busiess owns money to the creditors.

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13
Q

Why customer is not a stakeholder?

A

Anyone who has a stake in a commercial organization is a stakeholder in a firm bcuz they don’t have a stake or financial interest in the firm.

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14
Q

expectations of employees?
(5 points)

A

1-protection of trade union rights
2-safe and comfortable working environment
3-opportunity for education, self-development, promotion and career growth
4-a fair remuneration in the form of wages or salaries
5-quick and fair redressal of grievances(complains).

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15
Q

True or False: Stakeholders have no influence on business decisions.

A

False

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16
Q

Expectations of employers?
(5 points)

A
  • safety of capital contributed by them
  • equal participatio in policy decisions of the compay
  • a public image of the company for which they can feel proud
  • a fair and regular return on their capital
    capital
  • accurate, up to date info abt the working and financial health of the company
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17
Q

Fill in the blank: ______ stakeholders have a direct impact on the organization’s operations.

18
Q

Expectations of suppliers?
(5points)

A
  • regular orders for supply
  • fair prices for the suppliers
  • reasonable terms of delivery and payment
  • correct information abt the company’s financial position
  • healthy and co-operative inter-business
19
Q

Expectations of creditors?
(5 points)

A
  • safety of the loans given to them to the enterprise
  • regular payment of interest at the specified times
  • return of loans on expiry of the specified time period
  • accurate and up to date info abt the financial health of the enterprise
  • security in the form of mortgage of assests or personal guanrantee by owners of the enterprise
20
Q

Expectations of Government?
(5 points)

A
  • to follow the laws and regulations of the country
  • to pay all the taxes honestly, regularly and in time
  • to avoid corrupting public servants
  • to make proper use of scarce resources of the nation
  • to avoid monopoly and cocentration of economic power
21
Q

What is the role of government as a stakeholder?

A

The government regulates business activities and ensures compliance with laws and regulations.

22
Q

Fill in the blank: stakeholders who are contributing to the business enterprise from outside the orgaisation are known as ______ stakeholders

this is also the definition of it—

23
Q

Expectations of Society?
(5 points)

A
  • to protect the environment from all the types of pollution
  • to donate the funds for the charitable and public welfare activites
  • to preserve social and cultural values
    to respect human rights including rights of women and children
    to improve the standard of livig of people by promoting educational, medical and cultural institutions
24
Q

Internal stakeholders?

A
  • involved in the business firms within the organisation
    consists of shareholders, employers, employees
25
True or False: All stakeholders have equal power in influencing the organization.
False
26
External stakeholder?
* contributing to the business enterprise **from outside the organisation ** cosists of creditors, suppliers, dealers, competitors,govt, media and society, creditor, supplier.
27
shareholder?
S as owners supply capital and have an imp stake in the enterprise. they assume the risks participates in the profits and overall management | this can be a give reason question
28
employers?
* offers employment opportunities to individuals, in exchange for labour, services, or skills * they hire and engage employers to perform specific taks or roles within their organisation
29
Employees? ## Footnote they are both managers and workers
* they provide mental and physical efforts require for the successful working of the enterprise * their stake is very crucial for the regular and smooth functioning of the enterprise * if the firm makes very little profits they get low salaries and wages
30
True or False: Stakeholders only influence the organization during its formation.
False
31
supplier?
*s provides goods, products, or services to a business or organisation * s offer raw materials, finished products, or various services necessary for the buyer's operations or resale to their own customers. * establishing reliable supplier relationships is essential for maintaning a smooth and efficient flow of goods and services within a business.
32
Fill in the blank: _______ stakeholders include employees, managers, and owners.
Internal
33
creditor?
* individual or entity to whom money, goods or services are owned by another person or business. * someone borrows money or buys goods on credit becames a debtor, the entity which provides money or goods becames the creditor * they have a legal claim to receive the amt owed and may enforce repayment terms or take legal action if the debt is not repaid as agreed
34
Government?
* G represets the public interest and regulatory authority * plays a significant role in overseeing business activites to ensure compliance with laws, regulations, and industry standards. * G may influence the business operations through policy making, taxation.
35
True or False: Only large organizations have stakeholders.
False
36
society?
* refers to broader community and the people affected by a company's operations. * it encompasses customers, employees, local communities.
37
What is the effect of stakeholder satisfaction on a business?
Stakeholder satisfaction can lead to increased loyalty, support, and overall business success.
38
True or False: Stakeholders are only concerned with financial outcomes.
False
39
What is the role of media as a stakeholder?
The media can influence public perception and reputation of the organization.
40
What is an example of a primary stakeholder?
Employees or customers.
41
True or False: Stakeholders can include competitors.
True