Standard Operating Procedures (SOPs) Flashcards
What things do you need to prepare for every flight?
- Valid passport with appropriate visas
- Company ID
- GCAA Flight Cabin Attendant License
GCAA Medical Certificate - CCQRH
- EAMC Vaccination Card
How many cabin crew are rostered to operate aircraft B787-900?
8
If operating as part of the minimum crew, what is your role?
Assigned an “area of responsibility” for all safety aspects and responsible for an area in the cabin including passengers
where do minimum crew usually sit?
on most aircrafts, the right hand side (RHS) crew members take care of the galleys
What is the Pre-passenger Boarding checklist
- stow your bags closet to your area/station
- remove company ID
- begin the pre-passenger boarding checks in the allocated area of responsibility (example passenger cabin, las, galleys…)
*the Cabin Crew Reference Handbook (CCQRH) is required to be used ALWAYS when conducting the above checks!
When conducting Pre Passenger Boarding “Pre Flight Checks”, How long will the CM test the emergency lights?
no longer than 30 seconds
Which passengers are NOT allowed to be seated in an emergency exit?
- passengers who cannot understand English or cabin crew briefing
- children
- infants
- pregnant women
- passengers suffering from obvious physical or mental handicap (who would have movement difficulty -PRM!!)
- substantially blind or deaf
- elderly
- obese
- passengers under the age of 18
- passengers travelling with falcons
Are children over the age of 2 required their own seat?
Yes, except a mother travelling with her infant
How are infants (7 days to 2 years) kept secured in their seats?
Secured on the mother’s lap using an infant seat belt
Can infants (7 days to 2 years) be secured in a car seat?
yes - Child Restraint Device (CRD)
What types of Child Restraint Devices (CRD) are allowed on board? and what age group?
Forward and Rearward Facing CRDs are allowed onboard
Age restrictions are 0-36 and 0-6 months
What age group falls under unaccompanied minors (UM)
Children aged between 5 and 11 years of age
Where are unaccompanied minors documentation kept whilst on board?
Passports and/or documents are kept with the cabin manager.
Must monitor UMs throughout the flight and preferably seated next to a female passenger
How many UMs are allowed on a flight?
maximum of 10
Which live animal and how many are allowed on flights?
Falcons (national bird of the UAE) and a maximum of 15 per flight
What must the CM ensure before door closure for departure?
- portable electronic devices (PED) are in flight mode
- all guests on board and seated
- overhead stowages closed
- aisles clear of obstruction
- no smoking rules followed
What is the purpose for an”Armed door”?
Prepares the door so that if it is now opened, the slide will automatically deploy - rapid evacuation purposes
Will the CM call all LCCC crew if doors have been armed and crosschecked?
yes
Cross Check meaning?
Meaning one person has verified the task of another. To ensure doors have been “armed/disarmed” properly
If there is a need to carry out a manual safety demonstration, who is responsible?
the minimum crew will collect their demo kits, which is a pouch that contains the following equipment (seatbelt, oxygen mask, life jacket and safety card)
*can also be utilised to give a visually impaired guest a safety briefing as they can touch and feel the equipment!
what is the phrase cabin crew use to confirm their area has been checked and ready for takeoff/landing?
“cabin secure”
when is a “silent review conducted” and what is it called?
“30 second silent review” is conducted during takeoff and landing
- called a mental review “A.L.E.R.T”
When will the captain or commander turn OFF the seatbelt sign?
once the aircraft has reached an approximate altitude of 10,000 ft
Can the captain or commender allow cabin crew to commence their duties if the seatbelt sign is ON?
Yes, only if they have communicated via the inter phone to the cabin manager that it is safe to do so.
