Step Up and Lead

Question 1

Who wrote the book step up and lead

Answer 1

Frank Viscuso

Question 2

What is the Peter Principle

Answer 2

Individuals promoted beyond their level of ability
Tend to rise to their level of incompetence

Question 3

Corporate America would love to emulate what 2 things of the fire service

Answer 3

Brotherhood
Respect of the public

Question 4

What is one quality that serves leaders well

Answer 4

Humility

Question 5

What is the difference between leaders and managers

Answer 5

Managers manage a process they’ve seen before
Leaders create change

Question 6

According to Viscuso, all great leaders should have what

Answer 6

Vision
Integrity
Courage to communicate honestly

Question 7

What does the pneumonic LEADERS TEACH mean in the book

Answer 7

Loyal
Educated
Adaptable
Determined
Enthusiastic
Reliable
Selfless
Tough
Empathetic
Assertive
Courageous
Honorable

Question 8

According to Viscuso, what is the key to customer service

Answer 8

Connecting with the people

Question 9

What are the four best ways to learn in the fire service

Answer 9

Reading
Attending seminars
On-the-job training
PIA

Question 10

This is defined as a sincere interest and exuberance in the performance of your duties

Answer 10

Enthusiasm

Question 11

This is the ability of a person to perform and maintain his or her functions in routine circumstances as well as hostile or unexpected circumstances

Answer 11

Reliability

Question 12

What is the Lane theory and what are you supposed to do as a leader

Answer 12

Everyone has a specialty (a strength)
Job is to identify a person’s strength and make use of it

Question 13

With regard to personal development, this is the summation of several character qualities. “The way people perceive you”

Answer 13

Posture

Question 14

What are the 3 types of courage mentioned in the book

Answer 14

Moral
Physical
Courageous communication

Question 15

This means having the inner strength to stand up for what is right and to accept blame when something is your fault

Answer 15

Moral courage

Question 16

This means you can continue to function effectively when there is physical danger present

Answer 16

Physical courage

Question 17

This means you are willing to have the hard conversations that are necessary to lead

Answer 17

Courageous communication

Question 18

General Norman Schwarzkopf said if you want to be an effective leader you must always do what

Answer 18

Take charge
Do the right thing

Question 19

A fancy way of saying 99% of all leadership occurs not from the top but from the middle of an organization

Answer 19

Layered leadership

Question 20

What are the 4 teaching tips discussed in the book

Answer 20

The four step process
KISS
Stories
Be a mentor

Question 21

What is the 4 step learning process

Answer 21

You do it, they watch
You do it along with them
They do it, you watch
You let them do the task alone

Question 22

What is one of the most important aspects of time management

Answer 22

Delegation

Question 23

What are the 3 U’s discussed in the book

Answer 23

Unaware
Unable
Unwilling

Question 24

What are the five steps of progressive discipline discussed in the book in order

Answer 24

Verbal reprimand
Written reprimand
Suspension
Fines
Termination

Question 25

What is known as the sandwich technique

Answer 25

Placing a performance issue in between 2 compliments

Question 26

What is one of the most dangerous, destructive, and counter productive act on the fireground

Answer 26

Freelancing

Question 27

What are the best ways to prevent freelancing

Answer 27

Train Follow up in writing Clear directions Delegate tasks Track personnel Hold people accountable Communicate expectations regularly

Question 28

How many individuals can one person mentor

Answer 28

Experts believe between 1 and 5

Question 29

These can be a great tool for enhancing the working climate and providing recognition

Answer 29

Performance evals

Question 30

What are the ways discussed in the book to help ensure more effective meetings

Answer 30

Start on time Don't sit down Be prepared Clear and specific Stick to agenda Separate and subjugate Never end late

Question 31

What is the acronym PRDIE

Answer 31

Plan Research Development Implement Evaluate

Question 32

An effective SOP includes the following sections

Answer 32

Purpose Scope Responsibility Procedures/Guidelines

Question 33

These enable people to read you

Answer 33

Gesture clusters

Question 34

To be adequate, a report will include what

Answer 34

Who What When Where Why How

Question 35

What does KARE in customer KARE mean?

Answer 35

Knowledge Attitude Respect Excellence

Question 36

What are the 5 components to making high pressure decisions discussed in the book

Answer 36

Situational awareness Set a goal Risk versus reward Input from others Take action

Question 37

What are the 3 C's effective communicators use

Answer 37

Clear Confident Consistent