Stress, crisis, change management

Question 1

What are the skills that are vital tools in managing personal life and the business environment?

Answer 1

Stress, crisis and change management

Question 2

Define stress

Answer 2

You are overwhelmed emotionally, physically and mentally

Question 3

What are stressors?

Answer 3

Factors which cause stress in our lives and are in evitable realities

Question 4

What is within our control in terms of stress?

Answer 4

Our response

Question 5

What happens if we do not learn how to cope with stress?

Answer 5

It forms and in evitable cycle where stress itself causes stress

Question 6

Who is one of the founding fathers of stress research?

Answer 6

Hans Selye - faced to identify that stress can be positive and negative

Question 7

How can stress be positive?

Answer 7

The adrenaline can make you perform better

Question 8

What is the negative side of being stress?

Answer 8

It’s can paralyse you

Question 9

Name the definition of stress

Answer 9

A conditional feeling experience when a person perceives that demand exceed the personal and social resources the individual is able to mobilise

Question 10

Name the types of stress

Answer 10

Functional and dysfunctional stress

Question 11

Define dysfunctional stress

Answer 11

Debilitating, prevent you from coping and has a negative influence

Question 12

Define functional stress

Answer 12

Prevent you from failing, spurs you on and motivate you to give your best

Question 13

Name the causes of stress

Answer 13

External and internal

Question 14

Define external cause of stress

Answer 14

Physical threats, situations that you cannot control, other people

Question 15

Define internal cause of stress

Answer 15

The way we react to stresses, personality, perception and self-imposed limits - unrealistic + not aligned

Question 16

What are two of the greatest causes of disease?

Answer 16

• under constant stress – body not getting the opportunity to relax and recover
• do you not balanced enough physical activity to burn up additional adrenaline – stays in body and causes damage

Question 17

Name the two types of people in the world

Answer 17

1. Type a
2. Type B

Question 18

Define type a personalities

Answer 18

Driven by the need to perform, compete and put huge pressure on themselves to achieve higher goals

Question 19

Define type B personalities

Answer 19

Laid-back, except things more readily and elect to pursue a comparatively relaxed way of dealing with things

Question 20

What do we have to learn in terms of stress?

Answer 20

To control our reaction and we need to build up the necessary support systems to cope

Question 21

What can stress solutions be broken up into?

Answer 21

Short-term and long-term elements

Question 22

When is stress acceptable?

Answer 22

Does not ruin our lives - cause health problems

Question 23

What happens to employees who have dysfunctional stress?

Answer 23

They are less productive, more emotional and vulnerable to not coping with demands

Question 24

Why has stress management become a billion dollar industry?

Answer 24

It motivates employee to perform better

Question 25

How do employers provide opportunities for stress management?

Answer 25

Gyms, sports, relaxation facilities and child care

Question 26

Define crisis

Answer 26

A situation that is out of control

Question 27

List the ways crisis may arise

Answer 27

Physical danger, personal issues, interpersonal issues and social issues

Question 28

What is pre-crisis?

Answer 28

The stage of equilibrium

Question 29

Why is it important to be aware of potential dangers and monitor events happening during pre-crisis?

Answer 29

To be prepared for something that may develop into a crisis

Question 30

Name a technique that is used by business to pre-empt a crisis?

Answer 30

Risk management

Question 31

What is the advantage of risk management?

Answer 31

There is time to plan and consider alternatives and get necessary resources

Question 32

What happens when a crisis brakes?

Answer 32

There is sold in time for planning, allocating resources okay for thinking

Question 33

What is the most immediate priority during mid crisis?

Answer 33

Safety and re-gaining control of the situation

Question 34

How many people react drink the mid crisis?

Answer 34

Become paralysed with fear or try to avoid this situation, whilst others may jump into action and do something positive

Question 35

What is essential during mid crisis?

Answer 35

Gathering factual and accurate information

Question 36

What is difficult during mid crisis?

Answer 36

Communication is difficult due to external interference or because people so focus on what they going to do and they do not respond

Question 37

What is communication in terms of mid crisis?

Answer 37

Crucial element of maintaining control of the process

Question 38

What happens after the crisis has occured?

Answer 38

It is time to measure the impacts and claim damages from in durance

Question 39

What is important to do during post-crisis?

Answer 39

Rebuild and re-gain a sense of control in order to move forward

Question 40

What will affect your feelings and emotions during post-crisis?

Answer 40

Your perception and how you react

Question 41

What may be a result of post crisis?

Answer 41

Lost, injury or death

Question 42

What is counselling?

Answer 42

If it was a traumatic situation want to get counselling and closure. It is a more realistic perspective

Question 43

What is learning from your mistakes?

Answer 43

It is essential to analyse the situation in order to learn from it.

Question 44

What should people analyse?

Answer 44

The casual factors, results and actions I could've been changed

Question 45

What is preventing future occurrences?

Answer 45

Strategies must be put into place to avoid recurrences

Question 46

What is developing coping skills?

Answer 46

Each crisis is a learning curve. Help us to develop skills that we can use in the future

Question 47

Why are things constantly going wrong?

Answer 47

The unpredictability of the economy a number of factors affecting business

Question 48

Defined micro environment

Answer 48

Problems within your own business – employees sick, financial issues, floods or fires

Question 49

What happens during any crisis in the micro environment?

Answer 49

The management is in conjunction with the public relations department – will have to make decisions and handle the public and media

Question 50

Define market environment

Answer 50

The environment outside – suppliers not delivering, stock incorrect, client suing, trade union organising strikes, competitors

Question 51

How much control does a business have on the market environment?

Answer 51

Limited control which makes it vulnerable to a crisis developing

Question 52

Define macro environment

Answer 52

Has to do with politics – economic issues, environmental disasters, legal issues

Question 53

What may happen to an entrepreneur in the in macro environment

Answer 53

May have to go out of business due to factors being totally out of control

Question 54

What is change?

Answer 54

In evitable. Natural process of growth or cyclical phenomena

Question 55

Name the ways change can occur

Answer 55

1. Planned change 2. Unexpected change

Question 56

Define planned change

Answer 56

Everything continues to go in definitely

Question 57

Define unexpected change

Answer 57

Accident, unexpected windfall is, offered good job, pandemics – change your life in an instant

Question 58

What will change cause?

Answer 58

The situation to improve or deteriorate

Question 59

What is managing change?

Answer 59

A skill that can be learnt

Question 60

How can change become a positive force?

Answer 60

By understanding change and how to cope with it

Question 61

What does change require?

Answer 61

A lot of work, change of attitude and adjusting to new conditions

Question 62

How do you move forward with change?

Answer 62

Except a new status quo

Question 63

What are human beings naturally drawn to you?

Answer 63

Their comfort zones

Question 64

Why are humans drawn to their comfort zones?

Answer 64

Like the idea of familiarity and seachange as threatening

Question 65

What does change represent?

Answer 65

A lot of control and may expose weakness

Question 66

What is the biggest factor that threaten stability in any business and astute entrepreneur to manage process?

Answer 66

Constant change

Question 67

When can you not manage a threat?

Answer 67

When you don't know where it is coming from

Question 68

What happens when the business grows, matures, diversifies or changes?

Answer 68

I may start to move in a new direction and re-look at goals

Question 69

What is one of the biggest challenges to marketers?

Answer 69

The fact that customers change daily

Question 70

What businesses are going to survive in fickle conditions?

Answer 70

The ones that are flexible and constantly doing environmental scanning in order to be aware of changes

Question 71

How is stress, crisis and change linked?

Answer 71

Each person are in a constant cycle of change and that leads to stress for Mark if it's not handled properly it leads to a crisis

Question 72

Who do we interact easily with?

Answer 72

Individuals and businesses in our immediate environment as those across the globe

Question 73

What does communicating with the immediate environmental lead to?

Answer 73

Immense amount of conflicting goals, ideals and values that will lead to more crisis situations

Question 74

What have we learnt through hardships?

Answer 74

To be strong

Question 75

What is the most important part of stress, crisis and change?

Answer 75

To be part of the solution and not the problem

Question 76

How are you grow through the change in crisis situations?

Answer 76

By equipping yourself with the skills to manage all of these elements

Question 77

Define MILE-age

Answer 77

Maximum Impact, Least Effort