Performance management Flashcards
(17 cards)
How do you ensure good overall performance?
Components operate efficiently and effectively
How will internal performance impact business?
Impact overall competitive advantage in market and macro
How strong is the chain?
Strong as its weakest link
What must management must ensure business performance improves?
Cooperation and integration between all functions
What is essential for the good performance of a system?
Components must operate efficiently and effectively.
How does internal performance affect a business?
It impacts the overall competitive advantage in both market and macro environments.
What common saying reflects the importance of each component in a system?
The chain is only as strong as its weakest link.
What should management ensure to improve overall business performance?
Cooperation and integration between all functions.
What culture should be encouraged within an organization?
A culture of continuous quality monitoring and improvement.
Where should quality control be prioritized?
In every business process, not just in the manufacturing department.
What is the aim of quality control in business processes?
For everybody to do it right the first time, every time.
What does TQM stand for?
Total Quality Management.
What is one advantage of quality control related to profitability?
Improved profitability due to less time and money wasted.
How does quality control affect worker morale?
It improves morale and reduces staff turnover.
What benefit do distributors gain from quality control?
Fewer complaints and comebacks.
What should problems relating to quality issues be viewed as?
An opportunity for improvement.
