Study Guide Flashcards

(74 cards)

1
Q

What are the two fundamental problems firms face?

A

-Important information is held by many individuals

-Decision makers may not have the incentives to make the right decision

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2
Q

What are the three elements of organizational architecture (the three-legged stool) and how do they relate to organizational architecture and decision rights?

A

-Decision making allocation: A person should not be assigned decision rights if the exercise of these rights

-Reward systems: must be matched to those areas over which performance is being measured.

-Performance measurement and evaluation: must measure the agent’s performance in areas over which he/she has been assigned the decision rights. (Simon’s leavers)

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3
Q

Benefits/Costs of Centralization

A

Benefits:
Coordination is simple

Standardized products and service

Cost efficiency

Costs:
Employees are less empowered

Inflexibility in decision making

Extra layers in hierarchy

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4
Q

Benefits/Costs of Decentralization

A

Benefits:
Conserves managements time

Empowers employees

Effective use of local knowledge

Costs:

Coordination is costly

Failure is costly

Less effective use of central information

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5
Q

What are the three primary determinants of a business strategy?

A

Technology
Markets
Regulation

Must consider these to determine their industries and how they want to compete
- Core competencies
-Sustainability (what makes it hard to imitate)

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6
Q

How does Strategy & Decision Rights tie into Simons Levers of Control?

A

Business strategy -> simon’s levers
Core values= belief systems
Risks to be avoided= Boundary systems
Strategic uncertainties= Interactive control systems
Critical performance variables= Diagnostic control systems

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7
Q

What are the factors that influence decision rights assignment?

A

-Biases
-Standardized experience and efficency
-Customer intimacy and long term relationships
-Motivation

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8
Q

How do decision-rights assignment affect performance evaluation and reward systems?

A

Employees should only be evaluated and rewarded based on what they can control (Controllability principal)

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9
Q

What are the roles boundary and belief systems play in offsetting challenges in different franchise arrangements?

A

Boundaries: tells employees what can and cannot be done

Beliefs: instills a set of values that can be used for situations in which boundaries are not defined

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10
Q

How can the North STAR system engrain culture throughout the organization? and How can North STAR system help prompt cultural change of a long established organization with an entrenched culture

A

Selection: choose to hire or promote individuals who contribute to culture

Training: train culture into employees

Assessment: assess and provide feedback on how employees are contributing to culture / performing. Broad and cross-functional performance metrics and adherence to values when pursuing results

Reinforcement: Ensure that company values remain an important part of employees’ routines
-symbols like slogals, stories, tshirts, mascots, heroes
-Traditions like quarterly or annual events, public recognition of employees exemplifying values, highlight values in company meetings, non routine activities that capture spirit of company values or pursuits

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11
Q

What are nonfinancial performance measures? and their benefits/costs

A

Nonfinancial performance measures are a complement to financial measures and can also be leading indicators of financial performance.

Benefits:
-emphasis in value
-Closer link to org strategies
-Less susceptible to noise/gaming
-More comprehensie view
-Focused on components managers canc ontrol
-Clarifies org’s strategy

Costs:
Subject to error
Time/cost to collect
Measures can conflict
difficulty validating links/measuring connectivity/link measures to strategy
difficulty setting targets
lower precision

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12
Q

What are examples of how companies implement and evaluate effectiveness of strategy

A

-Lifetime value of cust
-Cust profitability
-New products/applications
-Customer satisfaction

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13
Q

What are some advantages of maintaining a strong organizational culture

A

-Employee retention
-Belief/boundary system
-Align personal and company values
-Motivating

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14
Q

Objective vs Selective model of selecting managers benefits/cost

A

Objective
- Benefit: perceived as more fair
Cost: subject to gaming, doesn’t capture all dimentions, based on quantity of experiences, not quality

Subjective
-account for soft skills
-Cost: subject to judgement viases

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15
Q

How can the use of proxies measure certain dimensions of organizational performance? (see also Session 253)

A

They can measure factors that are not traditionally, directly measurable with numbers.

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16
Q

Predictive validity framework (PVF)

A

Constructs: cause is DEI causual relation means effect is is organizational performance

Proxy measures: cause is working hard means statistical association is revenue/priofits/growth

Proxy= true value+ measurement error

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17
Q

Noise v biase

A

Noise= random and unpredictable dif btwn proxy and construct

Bias= predictable dif btwn proxy and construct

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18
Q

Mediating variable

A

Effect of X on Y flows through Z. X influences z which influences Y

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19
Q

Moderating Variable

A

Increases or reduces the effect of another cuasal variable

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20
Q

What is a budget?

A

A financial plan that projects financial statement accounts, operational performance, and expenditures for one or more reporting periods

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21
Q

Why do a budget (4 reasons/elements) and what role(s) does the budgeting process play in organizations?

A

Attention Directing: forces managers to spell out plans (tell you what to focus on)

Decision Facilitating: help firms plan expenditure and resource usage. (which plan to put resources behind)

Decision Influencing: provide a frame of reference or benchmark for providing feedback and evaluating performance. (performance benchmark)

Coordination Facilitating: help a firm devise operational plans and resource allocations to balance the output of each organizational unit with the demands of its internal customers (combine and see if they make sense)

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22
Q

Why do conflicts among the various budgeting roles arise?

A

-Budgets should not be used to plan and reward
-subordinates and superiors lie in formation in budget and they game realization of targets

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23
Q

How does the budgeting process fit in the Levers of Control framework, particularly an interactive control system?

A

Communication and information exchange is necessary between business entities for events such as profit planning. Communication ensure good information enters the budgeting system
-interactive control

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24
Q

What is the relationship between budgeting, organizational architecture, and related decision rights?

A

Budgeting sets goals which are used as the basis for performance evaluation from which a reward system can be built on. Decision rights also serve as a basis for performance evaluation as managers should be evaluated on what they can control

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25
What are the benefits/costs of budgeting?
Benefits: Can catch/explain performance errors Encourage communication Costs: Costly to make Can’ capture non-financial measures
26
What impact does tying rewards to budget achievement have?
Encourages budget makers to set targets low to ensure that they are met and incentive is earned
27
What are responsibility centers? What is their purpose?
-Given descision rights and performance measures -Cost, expense, revenue, Profit, Investment Responsibility centers are an operational unit or entity within an organization that are responsible for all the activities and tasks structured for that unit.
28
Cost center: Objective, Decision rights, Performance measures, example
Objective: Minimize cost for a fixed output Decision rights: Input mix (M,L,OH) Performance measures: Cost variances, quality measures, continuous improvement Example: Manufacturing department
29
Expense center: Objective, Decision rights, Performance measures, example
Objective: Maximize service/output for a fixed budget Decision rights: Responsibility over relevant cost Performance measures: Benchmarking, quality easures Example: Accounting, R and D, Marketing
30
Revenue center: Objective, Decision rights, Performance measures, example
Objective: Max revenue for a given price w a specific budget Decision rights: Responsibility over price (revenue) Performance measures: Sales variances Example: Sales dept
31
Profit center: Objective, Decision rights, Performance measures, example
Objective: Max profit w a fixed budget Decision rights: Input mix, product mix, price. (OP and revenue) Performance measures: Profit variances Example: Any division that incurs cost and earns revenue by selling
32
Investment center: Objective, Decision rights, Performance measures, example
Objective: Max profit subject to investment Decision rights: Revenue, operating costs, depreciation, capacity resources (all of it so operating income) Performance measures: ROA, ROI, Residual income Example: Any division that incurs cost and earns revenue by selling and investments that it makes to earn profits
33
What are the benefits and costs of using financial performance metrics to measure/evaluate and reward performance?
Benefits: Cost effective and simple Easy to communicate and validate Easy to set goals for Ultimate goal of owners Perceived as objective Costs: Does not account for non-financial performance measures Backwards looking measures Too easy to validate May encourage myopic behaviors
34
Variance Analysis – why do we use it? How do we calculate key factors? How do we interpret the variances?
Variance analysis explains the deviations from the budget Variance figures usually work in tandem to explain budget deviations. For example, a highly favorable price variance, but a highly unfavorable efficiency variance may mean that low quality cheaper goods were used.
35
Master budget, flex budget, as it, actual formulas
Master: BSQ * BIQ * BIP Sales volume variance Flex: ASQ*BIQ* BIP Efficiency variance As-If: ASQ* AIQ*BIP Input price variance Actual: ASQ*AIQ*AIP
36
Why do we need transfer pricing?
-Only impacts divisional profits, not firm profits -Allows for the establishment of prices for the goods and services exchanged between affiliates that are part of the same larger enterprise.Transfer pricing affects the revenues of the producing profit center (PC), the costs of the buying PC, and hence, the profits of both units
37
What four key purposes does transfer pricing serve?
Provide information for accurate performance evaluation Provide proper economic signals for good decision making (goal congruence) Preserve divisional autonomy Purposely move profits between entities/locations (tax-driven)
38
What are the various types/methods of determining transfer prices? When is it appropriate to use each type/method? (i.e., when is it appropriate to use variable costs, fixed costs or market price for a transfer?)
Market Based: used when a competitive external market exists. Good/service would have been sold to the outside market TC= VC +Opportuntiy cost (Contribution margin) Marginal / Variable Cost: used when there is excess capacity. One time exchange Marginal Cost plus Markup / Full Cost (VC+FC): used when there is no excess capacity. Recurring, long term exchange
39
Introduction to the Balanced Scorecard (BSC) – what is it and why have one?
A BSC is a strategic planning and management system designed to align business activities to the vision and strategy of the organization, improve communication of strategy, and monitor the performance of an organization against strategic goals. -Describe and implement org's strategy -Provide language to discuss direction and priorities -Translate vision/strat into coherent and linked set of performance measures
40
What are the four perspectives of a BSC?
Financial: To succeed financially, how should be appear to our shareholders (Revenue growth or cost reducton) Customer: To achieve our vision, how should we appear to our customers (customer intimacy, product leadership (speed to market, performance), operational effectiveness (speed of service, returns) Internal business processes: to satisfy our cusotmers and shareholders, at what business processes must we excel: customer intimacy, product leadership (new products, etc), operational effectiness (supply chain, asset utilization) Learning and Growth: To achieve our vision, how will we sustain our ability to change and improve. Define core compencies and skills, tech, and corp culture needed to support internal business perspective
41
What are the four required parts of each perspective of a BSC? What are causal links?
Objectives: dimensions of performance that needs to be improved Measures: data used to assess performance on the objective Targets: level of measure to which performance is compared Initiatives: strategy intended to help achieve target Causal Links: Link nonfinancial performance measures to strategy
42
ow and what should you balance with regards to performance measures? (i.e., what are leading and lagging indicators? Objective vs Subjective measures? External vs Internal? Financial vs Non Financial?)
Performance measures should be balanced among the four perspectives of the BSC Leading Indicators: performance driver measures that dictate when financial performance is going. An example is customer satisfaction scores Lagging Indicators: outcome measures, like sales
43
How to measure a company's strategy
Compare strategy to environment/industry
44
Funciotns of BSC
Motivate (rewards Communicate Monitor performance
45
How to quantitively confirm descision
1. Correlation Analysis 2. Regression 3. Scatter plot 4. Re-run regressions after splitting data at median of crew skills
46
What are nonfinancial performance measures?
Good nonfinancial measures can be leading indicators of future financial performance thus incentivizing employees to be more forward looking. Thees focus on more subject performance measures
47
Three requirements for measure management
Measurement error: the performance measure is an imperfect proxy for the construct it represents Motivation: People are aware of the emasrue used for their evaluation and care about their evaluation ( the more they care the more incentive they have to manage the measure( Discretion: People have the ability/discretion to distort this measure through either action that effects the raw data or (mis)reporting of that data
48
Measure management
When employees improve their performance on a measure by taking actions inconsistent w the underlying construct that the measure represents
49
How can you reduce measure management
-Reduce measurement error (the more closely the measure captures the construct, the more difficult the measure is to manage) -Conceal measurement from employees (those who don't know how they are being measured cant easily manage it) -Monitor and limit discretion-> implement controls
50
What are the benefits and costs of using nonfinancial performance measures?
Benefits: Leading/intermediate information; thus, good diagnostic tool Focused on components of operations that managers can control Employees receive better information on specific actions that achieve strategic objectives Costs: Not always easy to reliably measure Can be difficult to confirm their association with value creation Interpretation is tricky and may depend on context
51
How can business use regression analysis to help determine if a strategy is appropriate and if appropriate, whether or not the organization can achieve the strategy given its competencies and resources?
They can use the regression analysis to test whether their strategy is actually having the intended effect on a designated measure.
52
How do mediating and moderating variables differ?
Moderators influence the relationship between variables while mediators explain the relationship
53
Does performance measure management induce noise or bias?
Bias: measurement is a more direct difference between the proxy and construct
54
What impact does tying rewards to the achievement of diagnostic measures have?
Often decreases their informativeness—especially when employees have the flexibility to take actions to improve the measure that are not consistent with the measure’s underlying construct
55
What makes up Simon’s Levers of Control?
Business Strategy at the center Belief systems: core values / beliefs of the company Boundary systems: code of conduct / rules Diagnostic Control Systems: feedback systems used to monitor organizational outcomes and correct deviations from preset standards of performance Interactive Control Systems: facilitate information exchange Internal controls as the foundation
56
Internal control polices do what
Safeguard assets Ensure reliable accounting records and financial information systems Ensure compliance with laws and regulations Promote operational efficency
57
Coso's Internal control
-Control environment -Risk assesment -Control activities -Information and communication -Monitoring
58
Control Environment
COSO cube Standards, process and structure that provide basis for internal control; tone at the top  Commitment to integrity and ethical values  Board of directors demonstrates independence from management and exercises oversight of the development and performance of internal control  Management establishes appropriate reporting lines  Organizations demonstrate a commitment to attract, develop, and retain competent individuals  The organization holds individuals accountable for the internal control responsibilities ex: Control environment Good culture Support controls Training peopler Care about value Not trying to cut corners Emphasize and live to mission statement COSO Board of directors pays attention Mission statement-> walk the talk, encourage people to have good ethics Doing the right thing
59
Risk Assessment
The organization must be aware of and handle the risks it faces, where risk is the possibility that an event will occur and adversely affect the achievement of the organization’s objectives. It must establish mechanisms to identify (scan the external and internal environment), analyze, and management the related risks.  Objectives must be clearly specified objectives to facilitate the identification of risks  The organization identifies risks to the achievement of objectives and discusses how to handle the risks  The organization considers the potential for fraud in assessing risks to the achievement of objectives  The organization identifies and assesses changes that could significantly impact the system of internal control
60
Control Activities
Actions via policy and procedures to help ensure directives to mitigate risk are carried out  The organization selects and develops control activities that contribute to the mitigation of risks  Develops control activities over technology  Deploys control activities through policies that establish what’s expected and procedures to put policies in place
61
Information and Communication
These systems enable the organization’s people to capture and exchange the information needed to conduct, manage, and control its operations.  The organization obtains or generates and uses relevant, quality information to support the functioning of internal control  The organization internally communicates information, including objectives and responsibilities for internal control, necessary to support the functioning of internal control  The organization communicates with external parties regarding matters affecting the functioning of internal controls.
62
Monitoring
Ongoing evaluation and/or separate evaluations to check whether the five components of control are present and functioning. In this way, the system can react dynamically, changing as conditions warrant.  The organization selects, develops, and performs ongoing and/or separate evaluations to determine whether internal control components are present and functioning  The organization evaluates and communicates internal control deficiencies in a timely manner to parties responsible for taking corrective actions
62
Types of control activities
Authorization of transactions: preventative control that requires approval for risky actions Segregation of duties: separate asset custody, recordings, and authorization Adequate records and documentation: detective and corrective control that sees the maintenance of supporting documentation Security of assets and documents: detective and corrective control that sees the maintenance of supporting documentation Independent checks and reconciliation: detective and corrective control that compares documentation for accuracy
63
What are the AICPA Trust Services Principles?
- USED FOR IT Security: risks associated with both physical and digital unauthorized access to assets or documents Availability: risks associated with ensuring that key systems stay online and usable Processing Integrity: risk associated with inaccurate, incomplete, or improperly authorized information Online Privacy: risks associated with keeping client information private Confidentiality: risks associated with keeping company information private
64
Five categories of IT general controls
Authentication of users and limiting unauthorized access: limit access to sensitive documents Hacking and other network break-ins - Online forced entry Organizational structure - Govern the development and operation of IT controls Physical environment and physical security of the system - Controls over the physical environment of the system and physical access controls to limit who is in contact with the system Business continuity: Business lives and evolves forever?
65
There are three sets of IT application controls for an IT application
Input: ensure the accuracy and completeness of data input procedures and the resulting data EX: Using a calendar selection menu instead of manually entering a date for a flight Processing: intended to prevent, detect, or correct errors that occur during the processing in an application EX: Ensuring that a credit card is active Output: ensure the accuracy and completeness of the output, and to properly maintain the safekeeping of the output reports Ensure that products sent to customers are correct
66
Revenue Cycle- seller
3. Sales order entry 4. Shipping of goods 6. Billing for goods shipped 9. cash collections
67
Expenditure cycle- Buyer
1. Request goods 2. Order goods 5. Receive goods 7. Approve vendor invoice 8. Pay for goods ordered
68
Understand the three key “control objectives” of the revenue and cash receipts cycles.
Sales transactions and cash receipts are authorized and accurately and completely executed and recorded Assets are safeguarded Revenue and uncollectible accounts are recognized in accordance to GAAP
69
Be able to identify weaknesses in a given revenue or cash receipts process.
Are inventory levels checked as a part of sales approval? Was the customer’s credit checked? Were the prices for the sale verified? Was the packing slip compared to the purchase order prior to shipment? Was the customer’s check matched against the purchase order? Was the inventory account updated in a timely fashion? Was the shipping log updated?
70
Why do orgs assign descision making responsibilities to those in the responsibility centers
They have better info abt their products, services,a nd customers
71
Balanced Scorecards Design Checkpoints
Do the objectives reflect the strategy? Are the objectives all actions? Have you identified cause and effect links between the objectives? Are the objectives included within the correct perspective? Do you have a “balance” of: the four perspectives? financial and non-financial objectives/measures? leading and lagging objectives/measures? Do you have a measure for each objective? Do you have an initiative for each measure/objective?
72
causal relationships balanced scorecard
Learning and growth->Internal business perspective Internal business perspective->Financial perspective OR Internal business perspective->Customer perspective Customer perspective->financial perspective
73
Levers of control
* Internal Controls -- Mechanisms designed to prevent fraud, asset misappropriation, and ensure accuracy and completeness of the accounting records that underpin financial statements and their related disclosures. * Diagnostic Control Systems – Used by senior management to monitor critical performance variables or things that the company must do well in order to achieve strategic objectives. These systems should highlight to busy managers where their limited attention is needed and when corrective actions are needed. * Belief Systems – Belief systems communicate the entity’s core values and mission to employees (e.g., mission statements, vision statements, etc.). These systems remove uncertainty about the organization’s mission, how employees are expected to manage internal and external relationships, and inspire employees to pursue new, value-increasing opportunities. * Boundary Systems – Boundary systems identify those actions and risks the employees must avoid – they state what employees should not do (examples include codes of conduct and operating guidelines). * Interactive Control Systems – Interactive Control Systems are mechanisms that allow managers to learn about opportunities, risks, and uncertainties in their employees’ environment that may require a shift in the entity’s strategy. 22