Study Guide Flashcards
________________ is to protect the community from the dangers of uncontrolled fire, other emergencies, save lives and preventing property loss. Why an organization exists.
Mission
functions within the department (e.g., suppression, prevention, training)
Division Of Work
What law allows military veterans preference
Veterans Preference Act
deals with word meanings
semantics
environmental distraction - drowns out or interferes message sender is transmitting.
Noise
intentional editing of a message in order to avoid conflict
Filtering
beliefs, values, and norms shared by the members – parallel
Organizational culture
occurs not because the language is different, but the meanings of words are different for the sender and the receiver
Frame of reference
understanding the other person’s point of view
Empathy
a. elicit excitement from the program proponents;
b. educate the informed
c. neutralize the objections.
Program Proposal
What is the first step in proposing a program
tell the reader/listener about the program proposal contains.
What leads to efficiency and effectiveness
Communication
open records law request for information
Freedom of Information Act
First step in conducting research
identify clearly the problem or opportunity to be defended.
First step to develop FF skills/abilities assessment
perform personal audit of your FF’s current skills, knowledge, and abilities.
What Are the 3 domains of learning
a. cognitive b. affective c. psychomotor
a. Cognitive ?
b. Affective ?
c. Psychomotor ?
a. Cognitive - emphasizes intellectual process b. Affective - paradigm and attitude c. Psychomotor - motor skills intellectual process
To conduct personnel audits on training, education, and proficiencies (validations)
Credentialing
race, religion, sex, age - (which one is not a demographic on test)
Age
For fire chief, who is the most important asset to department
Personnel
technology made for sophisticated mapping and modeling
Geographical information System (GIS)
caring attitude and excellent ethnical service - best way to build rapport with community.
Customer Service
best to identify possible solutions that other departments have already addressed
Networking
people who can influence or be affected by the actions of another organization.
Stakeholder