Study Guide - Mod 1 Flashcards
1
Q
Define ethics
A
Principles that serve as a compass about how to behave
2
Q
Define Legal
A
An act that is allowed or is in conformity whit
h the law of the land
3
Q
Provide an example for each of the
following:
legal-ethical
legal-unethical
illegal-ethical conflicts
A
Legal-ethical = keeping warehouse
jobs within the US
Legal-unethical = outsourcing warehouse
jobs outside of t
he US
llegal-ethical confict = Penagon Papers Case - in which US governemnt of
ficials leaks top secret papers to
inform the public about g
overnment actions during the Viet
nam War
4
Q
Define values.
A
Stable life goals that people
have that reflect what is most important to t
hem
5
Q
Define morals.
A
Rules peoplre develop as a result of
cultural norms amd values and are, traditionally passed down through
generations and characterize a cultural group
6
Q
Define organizational ethics
A
Define organizational ethics.
Branch of applied ethics that focuses on
rules, prinicples, and standard in the contect of
business activities,
7
Q
List the four main levels of
ethical issues
and provide an example of each.
A
Societal issues = substandard housing
, employmnet discrimination and child abuse and neglect.
Stakeholder’s issues = a company insist
ing on treating supplier
s with respect and refu
ses to push them to t
he
lowest pricing possible.
Internal policy = f
airness in management, pay, and employee participation
Personal issues = gossiping at wor
k or taking credit for
another’s work
8
Q
How does a company’s ethical behavior
impact organizational outcomes?
A
Trust wrothy companies are
better at attracting and keeping customers, talented employees, and capital.
9
Q
How does a company’s unethical behavior
impact organizational outcomes?
A
Companies tainted
by questionable ethics suffer
from dwindling customer bases, employee turnover, and investor mistrust.
10
Q
Speaking the truth, respecting my elders, and
never purposely hurting someone are examples
of _________ ethics.
A
Personal
11
Q
Offering paid services on your time off to a
company customer is an example of a
_____________?
A
Conflict of Interest
12
Q
__________ reflects beliefs about what is right
and what is
wrong.
A
Ethics
13
Q
Being punctual, refraining from gossip, and
having good time management are examples
of
_________ ethics.
A
Professional
14
Q
__________ are the principles that are counted
as most important to
the individual.
A
Values
15
Q
_______ are sets of rules that individuals develop
based on cultural
norms and beliefs.
A
Morals
16
Q
Provide an example of
when personal and
professional
ethics may conflict.
A
A judge believes that the use
of cannabis
should never be all
owed regardless of the
situation due to persona
l principles of
what
is right and wrong. A
law was
recently
passes, however, allowing individuals to use
cannabis.
17
Q
What are some benefits
to an organization that
has high organization ethics?
A
Attracting and keeping customers, talented
employees and capital
18
Q
Where do an organization’s
ethics tend to start?
A
From management and works its way down
19
Q
Define corporate social responsibility (CSR)
A
Philosophy in which a company
voluntarily engages in actions
that benefit society, be it economically, socially,
politically, or economically
20
Q
How is a company’s CSR approach shaped?
A
By seeing that their community is lacking something that they
can provide, earning more profit and reputation
21
Q
Who is considered a company stakeholder?
A
Those who have a stake in the performance and output of an organization, such as employees, unions
, investors, suppliers, consumers, local and national governments, and communities
22
Q
What is the aim of CSR?
A
Increase
long-time profits and shareholder trust through positive
public relations and high ethical standards to
reduce business and legal risks by taking responsibility for corporate actions
23
Q
What is the purpose
of the World Trade
Organization (WTO)?
A
Promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members
24
Q
What is a code of ethics?
A
Organization’s key values
and describes
the company’s obligation to its stakeholders
25
What is included in a
company's code of ethics?
How the company
plans to implements it values and vision
s, as well as guideance for the staff on ethical
standards and ways to achieve them
26
Define the term greenwashing.
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather
than to spur real change
27
Define the term internal transparency.
Degree to which an
organization operates with openness, communication, and accountability
28
What steps can
organizations take to
encourage transparent practices?
Degree to which an organization operates with openness, communication, and accountability
29
What steps can
organizations take to encourage transparent practices?
Make transparency part of company policy, involve people in decision making, provide access to information
30
Why was Sarbanes–Oxley Act (SOX)
passed?
In response to highly publicized corporate fraud cases
31
Who is considered a whistle blower?
Those who tell the public or authorities about alleged misconduct occurring in a government department, private company, or organization
32
Which of the following is not true about Corporate
Social Responsibility?
(A) It can be framed as a response to public
backlash for a long track record of harming
environments; (B) It promo
tes an organization's
ethics and values; (C) It encourages promotion
from within the organzation; (D) It can come at
little additional cost to the organization.
C
33
Why is Corporate Social Responsibility important
to an organization and its local community? (A) It
helps promotes a caring company culture; (B) It
immediately increases the profit margin; (C)
Increase long-term profits and shareholder trust;
(D) It provides good marketing material and ways
for the company to advertise.
C
34
XYZ Inc. uses images of a leafy forest to promote their Green-Clean Cleaning Wipes. They advertise the wipes as being biodegradable, but the
chemicals in the wipes do not break down well in
the environment and the plastic container is
definitely not biodegradable. This is an
example of
_______
(A) code of ethics, (B) greenwashing, (C)
whistleblowing, (D) Morals
B
35
Cheyenne Jenkins, VP for a large gas company,
wrote a letter to her boss regarding the extremely
fraudulent accounting practices in their publicly
traded company. She demanded
that the company
take action. Her letter became
public five months
after she wrote it and was fodder for national
outrage. This is an example of ____
__________.
Cheyenne continues to work
while the matter is
investigated. She is likely protected under
________
(A) whistleblowing, Sarbanes-Oxley Act;
(B) internal transparency, Sally Mae Act; (C) code
of ethics, Securites and Exchange Commision; (D)
whistleblowing, Title VII.
A
36
What is the role of the
marketing department?
Serves as the "face" of the company
37
What functions does the marketing department provide?
Customer and market research, target market identification, branding, advertising
38
What is the role of the
human resources
(HR) department?
Deals with all employee-related issues
39
What functions does the HR department
provide?
Labor law compliance, recruitment and on boarding, payroll compensation and benefits, internal relations,
training and
development, safety and maintenance
40
What functions does the research and
development department provide?
Product improvisation, new product development (NPD)
41
What are the duties of the accounting and
finance department?
Accounts payable, accounts receivable and revenue tracking, payroll and taxes, finanical reporting, financial
controls
42
Define process management.
The management initiative to design work processes so that they
align with the organization's strategic goals
43
Define relationship management
Part of a strategy to engage existing customers in order to
retain them and understand their evolving needs
or demands
44
Why is understanding the difference
between process and relationship
management important?
Understanding the differences between process and relationship management are key in evaluating
operative departmental functions as well as the people involved.
45
What job titles are typically held by
employees in a top management role?
President, CEO, Execs, VPs
46
What job titles are typically held by employees in a middle management role?
Department Managers, Division
47
What job titles are typically held by first-line manager roles
Floor Supervisors, Foremen, Office Managers
48
What does an individual contributor use to
contribute to a team?
Personal Goals
49
What is a manager responsible for?
Variety of functions in an organization including planning, organizing, implementing strategies, and
motivating and evaluating employees.
50
What are the three categories of skills a
manager must possess?
Technical, Communication, and analysis
51
Provide Examples of Technical, Communication, and analysis
Technical = have a firm grasp of the tools, procedures, and techniques imperative to their department
Communication = ability to develop inter- and interdepartmental relations
Analysis =
ability to see the organization as a whole and understand h
ow various functions in an organization relate
52
Which level of management needs the
most conceptual skills?
Executive
53
Which level of management needs the most human skills?
First-Lin Managers
54
What is the role of top level management?
Controlling and overseeing the entire organization
55
What is the role of middle-level management?
Executing organizational plans which comply with the company policies
56
What is the role of frontline management?
Focus on the execution of tasks and deliverables, serving as role models for the employees they supervise
57
The _________ department oversees the installation and
maintenance of computer network
systems within a company.
Its primary function is to ensure that the network runs smoothly.
IT
58
The _________ department promotes the business and drives sales
of its products or services. It provides the necessary research to identify the company's target customers and other audiences.
Marketing
59
The _________department handles accounts payable, accounts
receivable, and payroll.
Accounting & Finance
60
The _______ department is responsible for recruiting, screening,
interviewing and placing workers. They may al
so handle employee
relations and
training.
HR
61
The ______ department plays an
integral role in
the life cycle of a
product. While the department is usually
separate from sales,
production and other divisions, the functions
of these areas are
related and often require collaboration.
R&D
62
Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For
these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization's strategic
goals. The hope is that
these changes will correct these problems.
This is an example of __________.
Process Management
63
_______involves strategies that govern how an
organization
maintains relationships with an
audience
Relationship Management
64
_______ performs formal functions such as planning, organizing,
leading, controlling, and coordinating
Manager
65
Chase is an entry level worker with a
charismatic personality
who easily influences his co-workers. This is a type of _________
_____ leadership.
Informal
66
Managers with ___________ skills have the ability to see the
organization
as a whole and to understand how various functions
within an oranization interrelate.
Analysis
67
_________functions revolve around three core roles: interpersonal,
informational
, and decisional
Manager
68
In order to create a system for our business needs, GWC patched together multiple information technology too
ls over the years. This
system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting
information from
this system was also a
challenge both for general
inquiries and standardized reporting. All of this limited GWC's ability to
optimize processes and scale its efforts. GWC is looking to
optimize its IT system by
implementing new software to address the reports which are currently handled manually. Which type of
management is this company pursuing
Process Management
69
Managers with ___________ skills have a firm grasp of the tools, procedures, and techniques imperative to their department
Technical
70
This level of leadership requires the most communication skills
Front-Line
71
What are three interrelated dynamic processes that cause employees to join and leave organizations?
Attraction, attribution, selection
72
What attracts an employee to join an organization?
Orgs that are like their personalities and values
73
What causes an employer to select a candidate?
Traits that are typically found with others already in their org
74
According to the book, what is one of the most important causes of attrition?
Person-Org-Misfit
75
Describe the difference between person-organzation fit and person-job fit?
Person Org Fit compatibility between an individuals values belief, and personality, and the culture. Person Job Fit - match between an individual skills, knowledge and abilities
76
Define the term personality.
Feelings thoughts and behaviors of a person
77
What are the big 5 personality traits (OCEAN)?
Openness, conscientiousness, extraversion, agreeableness, neuroticism
78
What are the key characteristics of openness?
Open Minded, Curious, Imaginative, and willing to embrace new ideas and experiences
79
Which of the 4 CVF aligns with openness?
Adhocracy Culture (Innovative, Entrepreneurial
80
What are the key characteristics of conscientiousness?
Self discipline, organization, responsibility an individual exhibits
81
Which of the 4 CVF aligns with conscientiousness?
Hierarchy Culture (Stability, Control)
82
What are the key characteristics of extraversion?
Market Culture Results-orientation, competitive
83
What are the key characteristics of agreeableness?
Assess an individuals interpersonal style and their tendency to be cooperative, compassionate, and empathetic
84
What are the key characteristics of neuroticism?
Refers to the extent of emotional ability or emotional reactivity an individual displays
85
Which of the 4 CVF aligns with neuroticism?
N/A
86
Define the term cultural alignment.
Person job and org fit
87
Tina's Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina's Cleaning Team exhibits which CVF culture?
Clan
88
Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture?
Adhocracy
89
Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity?
Market
90
Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable?
Hierarchy
91
Which type of organizational culture provides the best fit for an employee who scored high on openness?
Adhocracy
92
Which Big 5 personality trait describess a person who is anxious, irritable, and moody?
Neuroticism
93
Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas?
Openness
94
Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable?
Extraversion
95
Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind?
Agreeableness
96
Which Big 5 personality trait describes a person who is organized, punctual, and dependable?
Conscientiousness
97
"The Ritz-Carlton is customer obsessed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techniques to determine if a candidate is similarly obsessed. This exemplifies:
Selection
98
"An employee has been working for a company for the last six months. Over the last few months, the employee has determined that a person-organization misfit has occurred. This exemplifies:
"
Attrition
99
The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the open night manager position. This is an example of:
Person-job fit
100
What are the benefits of good communication skills?
Better relationship building, more job opportunities, etcs
101
What are the two parts of oral communication?
eye contact and body language
102
What are the two parts of written communication?
verbal and non-verbal
103
What is the role of nonverbal communication?
Convey additional conscious or unconscious messages that help enhance communication
104
What is a communication channel?
which way the sender sends a message
105
Which form of communication is considered the richest?
face to face encounter
106
What factors should be considered when selecting a communication channel?
Choosing a channel that will ensure the senders message is being interpreted the way it was meant to be
107
What is the main difference between personal and professional communication?
Exchange of information for personal reasons vs professional reasoning
108
Define the term communication style.
a way a person interacts or exchanges info with other
109
What are the four types of communication styles?
Passive, aggressive, assertive, passive-aggressive.
110
Describe a passive communicator from a nonverbal perspective.
Avoiding eye contact, fidgety, anxious
111
Describe an aggressive communicator from a nonverbal perspective.
Tense posture, angry, staring
112
Describe an assertive communicator from a nonverbal perspective.
Eye contact, relaxed posture, nodding
113
What is the difference between aggressive and assertive communication styles?
Aggressive is dismissive of others ideas and assertive is listening to both sides and providing ones opinion
114
What is the difference between passive-aggressive and passive communication styles?
Passive Aggressive will make side remarks or goes behind someones back to talk about the topic compared to passive a person will just listen to the person and not offer their own side or opinion
115
What role do personal beliefs play in a person's communication style?
shape the way individuals interpret messages and events
116
What is active listening?
full attention to the speaker without interrupting
117
What are the five rules for active listening?
"Listen for message content.
Listen for feelings.
Respond to feelings.
Note all cues.
Paraphrase and restate."
118
What is the purpose of supportive communication?
positive relationships, emotional support, problem solving
119
Smiling, fist-pumping and jumping up and down are examples of what type of communication?
B) Non verbal
120
What type of communication requires a great deal of effort, exact and less natural?
A) Written
121
______ communications tend to be richer channels and are well suited for complex or unsettling information.
Oral
122
Of the following communication types, select the one that is generally considered the most ideal. Be sure you can explain "why."
B) Assertive
123
Jason gets an undercooked steak and the waitress asks him how he likes his meal. He explodes, yelling at the waitress about her inadequacies regarding remembering his order and demanding that he get a free meal because of the horrible service and incompetent wait staff. Jason is __________________.
C) Aggressive
124
Define emotional intelligence (EI).
the ability to recognize, understand, and manage one's own emotions effectively, as well as the capacity to perceive, interpret, and respond to the emotions of others in a socially intelligent way.
125
What are the building blocks that make up EI?
"1. Self-awareness is the ability to accurately
perceive, assess, and exhibit appropriate
emotions.
2. Self-management enables you to channel your
emotions in a positive way when needed.
3. Social awareness refers to the ability to
empathize and understand how others feel.
4. Relationship management is the ability to assist
others in managing their own emotions and
establish supportive relationships with others."
126
How is self-awareness different than self-management?
Definition: Self-awareness is the ability to recognize and understand one's own emotions, thoughts, values, and behaviors.
self-management is the ability to control and regulate one's emotions, impulses, and reactions effectively.
127
How is a person's EI measured?
"Emotional Quotient (EQ): The level of a person's
emotional intelligence, often as represented by a score
in a standardized test"
128
What is the difference between EI and IQ?
"Emotional Intelligence (EI): The capacity to be aware of,
control, and express one's emotions and handle
interpersonal relationships judiciously and
empathetically
Intelligence Quotient (IQ): A number representing a
person's reasoning ability as compared to the statistical
norm or average for their age"
129
What can EI enable people to do?
Allows for a more professional lifestyle, increased leadership skills
130
What are the benefits of leaders having a high EI?
"International business leaders also use self-regulation
and social skills to adapt to different cultures and
interact in a culturally sensitive manner."
131
What are the benefits of leaders having a high EI?
Decision Making, Stress Management, Team Building
132
What four things does an ethical leader need?
high emotional intelligence, as well as moral strength, grit, and courage
133
What four things does an ethical leader need?
high emotional intelligence, as well as moral strength, grit, and courage
134
What role does courage play in being an ethical leader?
force that allows ethical leaders to uphold their principles and navigate the complexities of ethical dilemmas.
135
What role does grit play in being an ethical leader?
Commitment, Continuous improvement, building trust, overcoming temptations
136
Define the term "machiavellianism"
Individuals with high levels of Machiavellianism are often adept at manipulating situations and people to their advantage, even if it involves deception or manipulation.
137
What are the four areas of Emotional Intelligence?
"self awareness, self
management, social
awareness, relationship
management"
138
What are the five principles of Emotional Intelligence? (Also discussed in module 7, lesson 14)
self-awareness, self-regulation, motivation,empathy, and social skills
139
What are some traits associated with people with High EI?
Better Leadership, Self-Awarness, Regulated emotions
140
How can EI be beneficial in the workplace and your personal life?
physical health, mental
well being, relationships,
conflict resolution,
success
141
What is the difference between EI and IQ?
IQ is a number assigned to a persons knowledge of something EI is the way a person acts and behaves
142
How can having high EI affect making ethical decisions?
One aspect of emotional intelligence is moral identity, which has to do with the extent to which people want to see themselves as ethical, caring people. People with a strong moral identity are more considerate of others and are also significantly more considerate if they are also good at regulating their emotions.
143
Describe the five principles outlined by Sellie-Dosunmu.
Self-awareness, Self-regulation, Motivation, Empathy , Social skills:
144
Define the techniques for improving EI.
Self Reflection, Mindfulness, Meditation
145
How is meditation different than mindfulness?
Meditation is reflecting and working on improvement of self. Mindfulness is being aware of self in the present
146
How is self-reflection different than mindfulness?
Self-Reflection looking back at actions and mindfulness is being aware of the present
147
Describe the three tools outlined by Sellie-Dosunmu to guide feedback.
"Behavioral Event Interviews: These are guided interview questions where individuals use
their own words to describe their thoughts and feelings during a specific situation.
Simulation Feedback: individuals role-play in challenging EI
simulations and are provided feedback based on their behavior
Surveys: These are paper or online questionnaires that ask learners to describe their
preferred actions in specific situations. "
148
Define supportive communication.
actively listening to the speaker, listening to their side of and offering positive reinforcement, empathy, validation
149
List the techniques you can use to support other people's EI growth.
Constructive criticism, feedback, having them self reflect, active listening
150
You can support others in their EI evolution by helping them develop what two competencies?
"Personal Competencies: Emotional intelligence competencies related to self- awareness, self-regulation, and motivation
Social Competencies: Emotional intelligence competencies related to empathy and social skills One role modeling strategy is to use emotional labels and language when communicating with others."
151
Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this? (Answer choices: meditation, journaling, feedback)
Journaling
152
As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this? (Answer choices: behavioral event interviews, simulation feedback surveys)
simulation feedback surveys
153
Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio. (Answer choices: 50/50, 60/40, 70/30, 80/20)
80/20
154
You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Passive Aggressiveness)
Incident debrief
155
A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee's EI in the workplace. Which method is the manager using to share EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Assertive Communication)
Coaching Program
156
Define leadership.
"leading a group of people or an
organization or the ability to do so"
157
How do leaders gain power?
"inspire primarily through intrinsic processes
such as internal inspiration"
158
Define manager.
individual who oversees a certain group of tasks
159
How do managers gain power?
being appointed their role through planning, organization and directing
160
How can individuals exhibit leadership?
Show team leading skills, highly confident, being a team player
161
Define locus of control.
" an entity believes the current and
anticipated circumstances and their response to them
are within their control"
162
Define internal locus of control.
People who believe they control their life
163
Define external locus of control.
"people who attribute their success or failure to outside
influences (such as luck, timing, or other people)"
164
What are the 7 core traits of successful leaders according to Edwin Lockert?
"drive, motivation, integrity, self-confidence, cognitive
ability, knowledge of business, and charisma"
165
What traits of successful leaders have other studies shown?
"extraversion, conscientiousness, openness, and high self-
esteem."
166
Identify two types of leader behaviors.
Consideration, Initiating
167
Define job-centered behaviors and provide an example.
"supervisory functions such as planning,
scheduling, coordinating work activities, and providing
resources."
168
Define employee-member centered behaviors and provide an example.
focus on supporting employees
169
What are the five leadership styles identified in the Blake Mouton Leadership Grid?
"Accommodating, Sound, Status Quo, Indifferent,
Controlling"
170
According to Blake & Mouton, what determines which leadership style a manager should use?
Organizational focus = level of concern for people vs. level of concern for production
171
What does a status quo management style indicate according to the Blake & Mouton leadership grid?
Balance and Compromise
172
What does an indifferent management style indicate according to Blake & Mouton's leadership grid?
Evade and Elude
173
What does a controlling management style indicate according to Blake & Mouton's leadership grid?
Direct and Dominate
174
What does an accommodating management style indicate according to Blake & Mouton's leadership grid?
Yield and Comply
175
What does a sound management style indicate according to Blake & Mouton's leadership grid?
Contribute and Commit
176
Why is integrity an important quality for leaders?
"values of the leader are often directly translated into
the values of the organization."
177
Define power.
"ability to influence the behavior of others to get what you
want"
178
Define influence tactics.
the way an indviduals attempt to influence one another in orgs
179
Define rational persuasion.
"Using facts, data, and logical arguments to try to convince
others that one point of view is the best alternative "
180
Define inspirational appeals.
"Engage values, emotions, and beliefs to gain support for
course of action "
181
What are the six sources of power used by leaders?
Legitimate, Reward, Coercive, Expert, Information, Referent
182
Where does legitimate power come from?
from one's organizational role or position
183
What is reward power?
"ability to grant a reward to an employee in exchange for
job performance"
184
Provide an example of coercive power.
firing an employee or denying privileges
185
How is reward power different than coercive power?
Reward vs punishment
186
Define expert power.
expert in field
187
How is information power different than expert power?
information other want/need vs. expert in field
188
List and define the six-stages of design thinking.
"1. Empathize—Research your users' needs.
2. Define—State your users' needs and problems.
3. Ideate—Challenge assumptions and create ideas.
4. Prototype—Start to create solutions.
5. Test—Try your solutions out.
6. Implement—Introduce your idea to markets"
189
List and define the six-stages of design thinking.
empathize, define, ideate, prototype, test, and implement
190
Fred was recently transferred from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________?
subculture
191
Define the term communication.
process of understanding sharing meaning
192
What is required for effective communication?
that the message meant from the sender was interpreted the way the send meant it
193
Fred was recently transferred from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________?
subculture
194
Define the term communication.
process of understanding sharing meaning
195
What is required for effective communication?
that the message meant from the sender was interpreted the way the send meant it
196
Start to create solutions.
Prototype
197
Research your users' needs.
Empathize
198
Introduce your idea to markets.
Implement
199
Try your solutions out.
Test
200
State your users' needs and problems.
Define
201
Challenge assumptions and create ideas.
Ideate
202
A supervisor who provides employees with extra time off when they meet a major project objective is exhibiting what type of power?
Reward
203
Lady Gaga is a famous singer and song writer who is respected by her peers in the industry. Lady Gaga has what type of power?
Referent
204
John has worked at his current company for 2 years, but he is already considered a SME based on the knowledge and experience he has developed over his career. Which type of power has John gained?
Expert
205
A manager is working to create a more effective and streamlined recruitment and selection process. The manager meets with each of the hiring managers to discuss their concerns about the current process and understand the various steps needed to hire a new employee. Which stage of the design thinking process is the manager performing?
Empathize
206
_______(s) inspire primarily through intrinsic processes such as internal inspiration.
Leader
207
The R&D manager uses production controls to ensure the system can make the item to the expected specifications. Which stage in the design thinking process is being used during this task?
TEST
208
A group of employees share with their manager that there is conflict within the team. The manager tells the employees to resolve the problem themselves. Which style of leadership is this manager using?
Indifferent
209
The manager supports team action in a way that invites involvement and commitment. He explores all facts and alternative views to reach a shared understanding of the best solution. Based on Blake and Mouton’s Leadership Grid, which style of leadership is being used?
Sound
210
Juan is leading a team to design a new technology that will be used across the organization. Juan has invited employees to a brainstorming meeting in which all employees are encouraged to think creatively and outside of the box. Which stage of the design process does this situation describe?
Ideate
211
A manager is very focused on the sales numbers of the team and expects the employees to demonstrate high results each month without considering the feelings or opinions of the team. Based on Blake and Mouton’s Leadership Grid, which behavior is the manager exhibiting?
Controlling
212
Describe a delegating leadership style.
Laissez-faire
213
Define the term leadership style.
Influence relationship dependent where two or more people depend on someone to meet a certain goal
214
What does a leader with a people-oriented style focus on?
Workplace relationships
215
What does a leader with a task-oriented style focus on?
Task aspects of the job
216
Describe the term autocratic style of leadership.
Is this when a leader from the top gives directions to management with little to no input; telling what to do
217
Describe the term participative or democratic style of leadership.
leader who actively involves team members in decision-making processes and values their input and opinions.
218
What does a participative leader value?
team collaboration and open communication
219
Describe the term laissez-faire style of leadership.
Free rein for subordinate es, delegating style
220
How are polices and methods created under a laissez-faire style of leadership?
policies and methods are typically created through a decentralized approach with minimal involvement from the leader.
221
What tools do transactional leaders use to motivate employees?
Rewards like gift cards
222
What is the major assumption under transactional leadership theory?
people are generally motivated by external rewards or punishments.
223
What is transformational leadership committed to changing?
The desires of the follower so they match the desires of the leader
224
What are the 4 tools transformational leadership can use?
idealized influence, inspirational motivation, intellectual stimulation, and individual consideration
225
Define idealized influence.
leader models behaviors and attitude that subordinates choose to emulate
226
Define inspirational motivation.
A leader inspires a passionate vision among subordinates or the organization itself
227
Define intellectual stimulation.
involves encouraging and challenging individuals or teams to think creatively, critically, and outside the box.
228
Define individualized consideration.
Where the leader takes the time to learn about the talents of each individual
229
Define the term situational leadership.
To be effective leaders must adapt their style based on the circumstances
230
Describe a selling leadership style.
Where a leader attempts to sell their ideas to the group by explaining tasks in a persuasive manner
231
Describe a telling leadership style.
autocracy and basically telling leaders what to do with little input
232
Describe a telling leadership style.
Autocractic
233
Which situational leadership style should be used when followers have low competence and low commitment?
Autocractic
234
Which situational leadership style should be used when followers have low competence and high commitment?
Selling
235
Which situational leadership style should be used when followers have high competence but low commitment and confidence?
Participating
236
Which situational leadership style should be used when followers have high competence and high commitment and confidence?
Delegating
237
Under situational leadership, what determines which style should be used?
To be effective and successful a leader must be able to adapt given circumstances
238
What determines the appropriate leadership style a manager should use?
Depending on the task and the people you are working with
239
In what situations does autocratic leadership work best?
"Employees have high role ambiguity
employee have low abilities and low intrinic motivation"
240
In what situations does participative leadership work best?
High abilities and high intrinsic motivation
241
Jamie’s manager routinely asks her team for their input in business decisions. Her manager also motivates her team with positive feedback and training, sets clear goals, sets high standards, and very much appreciates the team’s work. In fact, her manager encourages her team to look for ways to challenge themselves and perform at their highest potential. What type of leadership does this exemplify?
transformational
242
In an emergency situation, where time is critical; there is little time for group decision-making. This describes what style of leadership?
autocratic
243
A manager who exhibits a ________ style of management provides employees significant freedom, trusts them to use their professional expertise to make sound decisions, and interferes only when necessary.
laissez-fare
244
Betty, a new manager, recently hired an employee from another department to work on her team. While Sammy is known to be a real “go getter”, he has no prior experience in this role. Which style of leadership should be effective in managing and directing Sammy?
autocratic
245
Eli has high competence and low commitment and is classified as M3 level of maturity. Which type of leadership style will be the best for Eli?
participative
246
Sue has managed the Accounting Department over the last 10 years. Sue engages team members in decision-making processes, although she ultimately retains the final say. What’s Sue’s leadership style?
participative
247
Which leadership style should be used to manage a low competence and low commitment team?
telling
248
Under this leadership style, leaders are still the decision-makers, but they communicate and work to persuade employees rather than simply direct them.
selling
249
A leader who displays __________ is a respected role model to his or her followers in terms of performance, ethics, and confidence.
Idealized Influence
250
_______ creates a collective vision that encourages followers to exert extra effort in challenging situations.
Inspirational Motivation
251
A leader who displays __________ helps followers to achieve their potential through coaching and mentoring.
Individualized Consideration
252
A leader who encourages his/her followers to think critically and independently is displaying ___________.
Intellectual Stimulation
