Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Salesforce Administration Certification > Study Guide Questions Part 1 > Flashcards

Study Guide Questions Part 1 Flashcards

1
Q

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user’s bookmarks to be updated. How should the administrator configure the policies in my domain settings?

A

Set the login policy to require login from https://nto.my.salesforce.com

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?

A

Web-to-Case

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

An Administrator supporting global team of salesforce users has been asked to configure the company settings. What two options should the administrator configure?

A

Currency Local
Default Language

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?

A

Utility Bar

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are two reasons this is likely to occur?

A

The dashboard needs to be refreshed
The running dashboard user and viewer have different permissions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request?

A

Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Sales reps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator do to close more deals?

A

Einstein Opportunity Scoring

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow. How should the administrator address the issues?

A

Use a fault connector and display a screen with text explaining what went wrong and how to correct it

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Which tool should an administrator use to review recent configuration changes made in their org?

A

Set Up Audit Trail

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team. How should the administrator leverage Salesforce to help the team collaborate?

A

Create a chatter private group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values. How should the administrator correct this?

A

Change the probability associated with the stage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern that the reps have a boarder view of data than expected and can see all cases on their groups dashboards. What could be causing reps to have inappropriate access to data on dashboards?

A

Dynamic dashboards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?

A

Activate the critical update in a sandbox

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Which two tools should an administrator use to build this solution?

A

Flow Builder
Approval Process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly. What should administrator do to identify the problem?

A

Use the native debug feature in the flow builder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request?

A

Make the field editable on page layouts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated?

A

The User is in a Custom hierarchy field
The User is assigned in workflow email alert

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader?

A

Users need to connect an authenticator app to their Salesforce account
Users need to download and install an authenticator app on their mobile device

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field. What feature should an administrator use to meet this request?

A

Bucket Column

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity. Which two automation tools should an administrator use to accomplish this request?

A

Flow Builder
Process Builder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration?

A

IP address restrictions are set on the profile or globally for the org
Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions

22
Q

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement?

A

Create a master-detail lookup

23
Q

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement?

A

Create three sales processes. Create three record types and three page layouts

24
Q

What should an administrator use as an identifier when importing and updating records from a separate financial system?

A

External ID

25
Q

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports?

A

Move the dashboard reports to the view-only folder
Change the dashboard to be a dynamic dashboard

26
Q

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet the requirement?

A

Enable creation of recurring tasks

27
Q

Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages. Which two steps should the administration configure to meet this requirement?

A

Create a Custom Object for shoe design
Add a custom master detail field for shoe design on the Product Object

28
Q

Universal Container wants to increase the security of their org by requiring stricter user passwords. Which two of the following should an administrator configure?

A

Minimum password length
Password complexity requirement

29
Q

An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page. How should the administrator accomplish this?

A

In the Account object manager, create a custom compact layout

30
Q

DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types. Which two features should the administrator use to fulfill this requirement? (2)

A

Global picklist
Custom picklist

31
Q

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?

A

Geolocation

32
Q

Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.

What should the administrator use to complete this request?

A

Use a scheduled flow

33
Q

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases. Which two options should the administrator use to help the support team? (2)

A

Configure a flow to assign the cases to the queue
Use assignment rules to set the queue as the owner of the case

34
Q

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.

How should an administrator configure this requirement?

A

Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank

35
Q

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product.

What should an administrator do to satisfy this requirement?

A

Create a predefined case team and an assignment rule

36
Q

A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to salesforce?

A

Data Import Wizard

37
Q

An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager. What should the administrator do to fulfil the request?

A

Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field

38
Q

An administrator created a record trigger flow to update contacts.

How should the administrator reference the values of the active record the flow is running on?

A

Use the $Record global variable

39
Q

The administrator at Cloud Kicks has a Custom picklist field on Lead, which is missing on the Contact when leads are converted.

Which two items should the administrator do to make sure these values are populated? (2)

A

Create a custom picklist field on Contact
Map the picklist field on the Lead to the Contact

40
Q

The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.

What should the administrator do to identify why the user is unable to login?

A

Review the security token

41
Q

The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.

What should administrator use to fulfill the requirement?

A

Delegated approver

42
Q

Universal Containers has enabled Data Protection and Privacy for its org.

Which page layouts will have the Individual field available for tracking data privacy information? (2)

A

Account and User

43
Q

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.

What should the administrator configure to meet this requirement?

A

Create one record type for customer accounts and one record type for partner accounts

44
Q

User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?

A

Add Component visibility filters to the Components

45
Q

Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.

What feature should the administrator use to meet this requirement?

A

Splits

46
Q

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.

How should the administrator accomplish this goal?

A

Configure a validation rule requiring Lead Source when the stage is set to closed won

47
Q

The Administrator at Universal Container wants to add branding to salesforce. Which two considerations should the administrator keep in mind?

A
  1. Only one theme can be active at a time, and a theme applies to the entire org.
  2. Up to 150 custom themes can be created, modified, or cloned from the built-in themes
48
Q

What are three settings an administrator should configure to make it easy for approvers to respond to approval requests?

A
  1. Update the organizations chatter setting to allow approvals
  2. Enable the organizations Email approval response setting
  3. Add the items to approve component to the approvers home page
49
Q

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.

What should the administrator do to meet the deadline without increasing the budget?

A

Check the AppExchange for prebuilt Solution that can be easily customized

50
Q

Which two objects are customizable in the stage setup flow?

A

Leads
Opportunities

51
Q

What are two considerations an administrator should keep in mind when working with Salesforce objects?

A
  1. Custom and standard objects have standard fields.
  2. Standard objects are included with Salesforce

Salesforce Administration Certification (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions