Brainscape
Find Flashcards
Make Flashcards
Why It Works
More
Educators
Businesses
Tutors & resellers
Content partnerships
Academy
About
Educators
Teachers & professors
Content partnerships
Tutors & resellers
Businesses
Employee training
Content partnerships
Tutors & resellers
Academy
About
Log in
Log in
Get Started
Brainscape's Knowledge Genome
TM
Entrance Exams
Professional Certifications
Foreign Languages
Medical & Nursing
Science
English
Humanities & Social Studies
Mathematics
Law
Vocations
Health & Fitness
Business & Finance
Technology & Engineering
Food & Beverage
Fine Arts
Random Knowledge
Top Flashcards (Certified)
All Flashcards
BMAR 211
> SU 4: Service Development and Design > Flashcards
SU 4: Service Development and Design Flashcards
(0 cards)
Start Studying
BMAR 211
(11 decks)
Chapter 1: A Marketing Perspective on Service
Chapter 2: Technology And It's Use In Services Marketing
Chapter 3: The Management Of Service Quality
Chapter 4: Service Development And Design
SU 5: The Service Delivery Process
SU 6: Managing Employees Roles In Service Delivery
SU 4: Service Development and Design
*SU 7: Managing Customers Roles In Service Delivery
SU 8: The Role Of The Physical Environment In Service Delivery
SU 9: Building Customer Relationships And Loyalty
SU 10: Service Recovery
