Switchboard Flashcards
1
Q
Give an example of an excellent switchboard greeting
A
Welcome to your hometown Sonic this is Joe . What can I get for you today ?
2
Q
What’s the maximum time it takes to answer the switch ?
A
1 second
3
Q
Can a combo drink be small ?
A
Yes , but in order to get the combo discount drink must be at least a medium .
4
Q
Give an example of a suggestive sell
A
Would you like to try some hot chili and cheese on your tater tots today !?
5
Q
How many seconds do you have to greet the Guest at the Drive- Thru pick up window
A
5 seconds
6
Q
What does BLAST mean ?
A
Believe Listen Apologize Solve Thank
7
Q
What does WUTTI mean ?
A
Welcome Them Use their name Take care of their needs Thank them Invite them back
8
Q
When taking orders you should speak clearly with a ____ in your voice .
A
SMILE :)
