T4 Flashcards

1
Q

Porter’s Five Forces Analysis

A
  • Bargaining power of suppliers
  • Threat of new entrants
  • Rivalry among current competitors
  • Threat from substitute products
  • Bargaining power of customers
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2
Q

Industry life cycle

A

Introduction, Growth, Maturity/shakeout, Decline

Dimentoins
Products, Competitors, Buyers, Profits, Objectives and Strategy

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3
Q

Value chain analysis

- Support Functions

A
  • Firm infrastructure
  • Human Resource Management
  • Technology development
  • Procurement
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4
Q

Value chain analysis

- Primary Activities

A
  • Inbound logistics
  • Operations
  • Outbound logistics
  • Marketing and sales
  • Service
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5
Q

Product life cycle

A
  • Introduction
  • Growth
  • Maturity
  • Decline
  • Senility
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6
Q

Grenier’s stage model of growth

A
1. Growth through Creativity
Crisis of LEADERSHIP
2. Growth through Direction
Crisis of AUTONOMY
3. Growth through Delegation
Crisis of CONTROL
4. Growth through COORDINATION
Crisis of read RED TAPE
5. Crisis of ? 
6. Growth through COLLABORATION
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7
Q

Basic organisational structures

A

1) Functional (U form)
- Departments identified by function
2) Multi-divisional (M form)
- Divided into autonomous regions/product businesses
3) Holding company
- Extreme multi-divisional. Div’s are separate entities
4) Matrix
- co-ordinates across functional lines via dual authority.
5) Team based
- Extends matrix structure by utilising cross-functional teams
6) Project based
- Similar to project but with finite life
7) Transnational
- Attempts to reconcile global scope and scale with local representatives.

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8
Q

Competitive strategies

A

Cost leadership
- Aim to be the lowest cost producer in the industry as a whole
Differentiation
- Aim to exploit a product or service perceived as unique within the industry as a whole
Focus
- Activity is restricted to a particular segment of the market. Either cost leadership or differentiation strategy is then pursued. Such concentrated effort can be more effective, but the segment may be attacked by a larger firm.

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9
Q

Generic strategies and the five competitive forces

A

Competitive force:

  • New entrants
  • Substitutes
  • Customers
  • Suppliers
  • Industry rivalry
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10
Q

Five forces

- New entrants

A
Advantages:
- Cost leadership
Economies of scale raise entry barriers
- Differentiation
Brand loyalty and perceived uniqueness are entry barriers
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11
Q

Five forces

- Substitutes

A

Advantages:
- Cost leadership
Firm not as vulnerable to the threat of substitutes as its less cost-effective competitors
- Differentiation
Customer loyalty is a weapon against substitutes

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12
Q

Five forces

- Customers

A

Advantages:
- Cost Leadership
Customers cannot drive down prices further than the next most efficient competitor
- Differentiation
Customers have no comparable alternative
Brand loyalty should lower price sensitivity
Disadvantages:
- Cost Leadership
Very internally focused. Ignores customers’ needs
- Differentiation
Customers may no longer need the differentiating factor
Sooner or later, customers become price sensitive

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13
Q

Five forces

- Suppliers

A
Advantages:
- Cost Leadership
Flexibility to deal with cost increases
- Differentiation
Higher margins can offset vulnerability to supplier price rises
Disadvantages:
- Cost Leadership
Increase in input costs can reduce price advantages
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14
Q

Industry rivalry

A

Advantages:
- Cost Leadership
Firm remains profitable when rivals collapse through excessive price competition
- Differentiation
Unique features reduce direct competition
Disadvantages:
- Cost Leadership
Technological change will require capital investment, or make production cheaper for competitors
Competitors learn via imitation
Cost concerns ignore product design or marketing issues
- Differentiation
Imitation narrows differentiation
Differentiating factors may be undermined if rivals develop significantly better technology.

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15
Q

Product marketing strategies

- Ansoff

A

Four possible growth strategies in the growth vector matrix

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16
Q

Ansoff

- Growth vector matrix

A

Product/Market

  • Existing Prod./Existing Mkt
    • Market penetration
  • New Prod/Existing Mkt
    • Product development
  • Existing Prod./New Mkt
    • Market development
  • New Prod./New Mkt
    • Diversification
      • Related
        • Horizontal
        • Vertical
          • Forward
          • Backward
17
Q

Horizontal integration

A
Competitive or complementary activities
CONGLOMERATE diversification
- spreads risk
- may obtain synergy
However
- unfamiliar with new segments increases risk
more opportunities to go wrong
cultural and management integration mismatches
18
Q

Methods of Growth

A

Organic v. Mergers and acquisitions

19
Q

Joint ventures, alliances, franchising

A

JV: arrangements between firms to pool interests on a project
Alliances: longer term, aim to complement technology, geography, mkts etc.
Other co-operative methods:
- Licensing
- Franchising
- Sub-contracting

20
Q

Divestment

A
  • Concentrate resources on core activities where current business combination is destroying value rather than creating it
  • To sell subsidiaries at a profit
  • To profit from buying and selling companies
    To ‘get out while the going is good’
    To raise funds to invest elsewhere
21
Q

Change management

- principle theories

A

1) Lewin’s 3 stage (ice cube) model
2) Force field analysis
3) Kotter and Schlesinger’s six approaches to resistance

22
Q

Lewin’s 3 stage model

A
UNFREEZE
- Remove individuals from accustomed routines
- Consult team members
- Confront perceptions/emotions
- positive re-inforcement
CHANGE
- Learn new concepts
- Encourage staff participation/involvement
- Identification with new role models
- Internalisation of new behaviours
REFREEZE
- Embed new behaviours
- Establish new standards
- Habituation effects
- Positive reinforcement (eg rewards/bonus scheme)
23
Q

Problems with Lewin’s three stage model

A

1) Assumes change is structured process rather than continuous or multi-directional process
2) Danger that managers interpret it as ‘plan -> implement -> review’
3) underplays requirement for people to feel and appreciate the need to change

24
Q

Force field analysis

A

Forces driving change

  • improving quality
  • improving efficiency
  • potential savings
  • legislation/legal requirements

Status quo

Forces holding back change:

  • individual concerns
    • Fear of the unknown
    • Dislike of uncertainty
    • Potential loss of power
    • Potential loss of rewards
    • Potential lack or loss of skills
  • cost/budget constraints
  • existing system sufficient
25
Q

Problems with Force field analysis

A

1) no detail on how to manage change, or
2) how to overcome resistance
3) presumes that all change is desirable

26
Q

Kotter and Schlesinger’s six approaches to resistance

A

1) Education and communication
2) Participation and involvement
3) Facilitation and support
4) Negotiation and agreement
5) Manipulation and co-option
6) Coercion, implicit and explicit

1 -> 6 Relative degree of collaboration from staff
6 -> 1 Relative degree of conflict expected

Theme: communication is critical to overcome resistance to change

27
Q

IT Risk/Control Models

- Primary theories

A

1) McFarlan and McKenney (Strategic grid)

2) Peppard (application portfolio)

28
Q

McFarlan and McKenney

- Strategic grid

A

Four levels of dependence on IS/IT in an org.

Strategic importance of PLANNED v. CURRENT information systems

Current High/Planned High: Strategic

Current High/Planned Low: Factory

Current Low/Planned High: Turnaround

Current Low/Planned Low: Support

29
Q

Peppard

- Applications portfolio

A

Application portfolio

Potential impact of current individual applications

Strategic importance in CURRENT competitive environment v. FUTURE environment

Current High/Future Low: Key operational

Current High/Future High: Strategic

Current Low/Future Low: Support

Current Low/Future High: High potential

30
Q

Earl’s three leg analysis

A
Business Led (top down)
Infrastructure led (Bottom up)
Mixed (Inside out)