Task 8- M&M- Presentation

Question 1

When do companies see short-term gains and when is there most improvement when they use AI?

Answer 1

• companies that use AI to replace humans, only see short-term gains
• most significant improvments when humans and machines work together

Question 2

Which strenghts of humans and AI are enhanced when using AI through collaborative intelligence?

Answer 2

humans and AI actively enhance each other’s complementary strengths: leadership, teamwork, creativity and social skills of humans and speed, scalability and quantitative capabilities of AI

Question 3

How can humans assist machines?

Answer 3

• 1. Training:
o AI must be taught how to perform the work they are designed to do
o AI must also be taught how to interact with humans
o They must be trained to have the right kind of ‘personality’ (not too bossy)
• 2. Explaining
o People need to explain AI’s behaviours to non-experts
o Particularly important in evidence-based industries (law and medicine)
• 3. Sustaining
o Workers who ensure that AI systems are functioning properly, safely and responsibly
o Function in the way they should and making sure they uphold ethical norms and act responsibly (e.g. privacy of individual users)

Question 4

How can machines assist humans?

Answer 4

• 1. Amplifying
o AI can boost our analytic and decision-making abilities by providing the right information at the right time
o Can heighten creativity
o E.g. Dreamcatcher AI -> frees the designer to concentrate on deploying uniquely human strengths: professional judgment and aesthetic sensibilities
• 2. Interacting
o AI enables to interact with customers and employees in novel and more effective ways (e.g. Swedish bank)
• 3. Embodying
o When embodied in a robot, they can recognize people and objects and work safely alongside humans in factories, warehouses and laboratories
o E.g. cobot arm might handle repetitive actions that require heavy lifting, while a person performs complementary tasks that require dexterity and human judgment, such as assembling a gear motor
o E.g. humans wearing cobot arms ->enable workers to perform their jobs with superhuman endurance and strength

Question 5

What are 3 processes when reimagining your business?

Answer 5

• 1. Companies must first discover and describe an operational area that can be improved
• 2. Companies must develop a solution through co-creation
• 3. Scale and then sustain the proposed solution

Question 6

What are 4 processes most companies want to improve? Give examples.

Answer 6

• 1. Flexibility
o Merced Benz ->customizing the customer’s wishes about how they want their car to look like
• 2. Speed
o e.g. faster recruiting processes (Unilever)
• 3. Decision- making
o AI can help employees make better decisions
• 4. Personalization
o e.g. personalized playlists