Team Management (BOK 3.A.1) Flashcards
1
Q
o Set vision
o Acquire resources
o Remove roadblocks
A
- Champion/Key Stakeholders
2
Q
o Runs team meetings
o Tracks progress to goals
o Communication to team
A
- Team Leader
3
Q
o May be team leader
o Manages the process of the meeting
Participation
Keep team on track
A
- Facilitator
4
Q
o Take notes for facilitator
o Publishes meeting notes
A
- Scribe
5
Q
Why good teams go bad?
A
- Scope Creep
- Lack of clarity on goals and objectives
- Long projects make people less engaged
- If you are the team lead doing everything, if there is no teamwork
6
Q
Stages of team development
A
Forming – unclear expectations, struggle to understand the goals and purpose
Storming – lots of disagreement, challenges
Norming – Shared purpose, commitment to goal
Performing – Cohesive team, open honest communication
7
Q
Decision Making Approaches
A
Consensus, Voting, Subgroup, One Person
8
Q
- Define the problem
- Establish improvement target
- Understand customer perspective and needs
- Identify key supporter and detractors of the project
A
Define Phase
9
Q
- Collect and validate data
- Evaluate process stability and capability
- Map the process
- Paint the picture of process characteristics
A
Measure Phase
10
Q
- Identify waste
- Statistical testing
- Brainstorm root cause
- Narrow down to critical root causes to address
A
Analyze Phase
11
Q
- Identify solutions
- Implement the solutions
- Pilot the changes
A
Improve
12
Q
- Develop control plan
- Transition project
- Track Metrics
- Quantify Financial Benefits
A
Control
