Teamwork and team performance Flashcards
Decentralized communication network
Interacting group
- Members communicate directly with one another
- Complex task and nonroutine
Centralized communication network
Co-acting team
- Link group member through a central control point
Restricted communication network
Counteracting team
- Link subgroups with one another position
- Slow task accomplishment
Proxemics
Use of space as people interact
- Rearrange the space to favor communications.
High-performance team
See graph
Role
Set of expectation with a job or position on a team
Role ambiguity
When a person is uncertain about his role or job
Role overload
When too much is expected and someone feels overhelmed
Role underload
Occurs when too little is expected and someone feels underused
Role conflict
Person is unable to meet the expectations of others.
- Intrasender
- Intersender
- Person- role conflict
- Inter-role conflict
Role negotiation
Team members meet to discuss, clarify and agree on the role expectations
Distributed leadership
Share responsibilities for making task and maintenance contributions to move team forward
Task activities
Directly contribute to performance of important group tasks
- Initiating discussion
- Sharing information
- Clarify something that has been said
Maintenance activities
Support social and interpersonal relationships among team members
- Encourage participation
- Harmonize difference of opinions
- Praising contribution of others
Disruptive behaviors
Incivility and antisocial behavior by members
Performance norms
Standard on how hard an employee should work and should accomplish.
Common team norms
- Ethics
- Organizational & personal pride
- High-achievement norm
- Support & helpfulness
- Improvement & change
How to influence team norms
- Act as positive role model
- Training & support
- Rewards that positively reinforce desired behaviors
- Select members that live up to desired norms
Cohesiveness
- Degree to which members of a group are motivated to remain part of it
- High when homogenous in age attitudes, needs and background.
Rule of conformity
- Greater the cohesiveness of a team, greater conformity to team norms.
Decision making
Process of choosing among alternatives courses of action
Ways to make decisions
- Lack of responses
- Authority rules
- Minority rules
- Majority rules
- Consensus
- Unanimity
Team decisions (+/-)
\+ Consensus and unanimity offer more information, knowledge and expertise Strengthens commitment of members - Take longer to make decision Social pressure to conform Possibility to force preferred decision
Groupthink
Tendency of members in highly cohesive group to lose their critical evaluation capabilities
