Teamwork in Healthcare Flashcards
1
Q
What are the potential benefits of effective teamwork in health?
A
- Improved communication & partnership
- Clarity on the role of all health providers
- Better response processes in addressing the determinants of health
- Improved coordination of healthcare services
- High levels of satisfaction on the delivery of services
- Effective use of health resources
2
Q
What are some of the causes of failed collaborative practice?
A
- Lack of time to bring people together to reflect and to change
- Insufficient inter-professional education
- Systems of payment that do not reward collaboration
- Few links between collaborative practice & individual goals
- Absence of efforts to capture evidence for success & communicate this to key stakeholders, including the public
3
Q
What are the barriers to team performance?
A
- Inconsistency in team membership
- Lack of time
- Lack of info sharing
- Hierarchy
- Varying communication styes
- Presence of conflict
- Lack of coordination & follow-up
- Misinterpretation of cues
- Lack of role clarity
4
Q
What are the key principles of teamwork according to TeamSTEPPS?
A
- Team structure
- Communication
- Leadership
- Situation monitoring
- Mutual support
5
Q
What are the 4 teachable components of teamwork?
A
- Communication (SBAR)
- Leadership (huddle, debrief)
- Situation monitoring (STEP)
- Mutual Support (CUS, DESC)
6
Q
What is the TeamSTEPPS acronym for situation monitoring?
A
- S: Status of the patient
- T: Team members
- E: Environment
- P: Progress towards goal
7
Q
What are examples of assertive statements?
A
- I am concerned
- I am uncomfortable
- This is a safety issue
8
Q
What are the common derailers in critical conversations?
A
- Apologising
- Denial
- Rationalising
- Shifting blame
- Keeping score
- Negotiation
9
Q
What are the important steps to planning a critical conversation?
A
- Anticipate derailers
- Plan responses to these
- Make sure your message is clear
- Focus on the behaviour, not the person
- How will you know they have understood?
10
Q
What should you avoid when having critical conversations?
A
- Feedback sandwiches (main message only)
- Multiple issues at once
- Being over friendly to compensate for the negative message
- Losing control (shouting, tears)
- Rushing or talking incessantly
- Making it all about you
11
Q
What is the DESC acronym for mutual support?
A
- D: Describe the specific situation or behaviour
- E: Express how the situation makes you feel/your concerns
- S: Suggest alternative, seek agreement
- C: Consequences in terms of impact on established goals
12
Q
What are the likely outcomes of improved team work?
A
- Shared mental model
- Adaptability
- Team orientation
- Mutual trust
- Team performance
- Patient safety
