Techniques

Question 1

Acceptance and Evaluation Criteria

Answer 1

Acceptance criteria are used to define the requirements, outcomes, or conditions
that must be met in order for a solution to be considered acceptable to key
stakeholders. Evaluation criteria are the measures used to assess a set of
requirements in order to choose between multiple solutions

Question 2

Backlog Management

Answer 2

The backlog is used to record, track, and prioritize remaining work items

Question 3

Balanced Scorecard

Answer 3

The balanced scorecard is used to manage performance in any business model,
organizational structure, or business process

Question 4

Benchmarking and Market Analysis

Answer 4

Benchmarking and market analysis are conducted to improve organizational
operations, increase customer satisfaction, and increase value to stakeholders

Question 5

Brainstorming

Answer 5

Brainstorming is an excellent way to foster creative thinking about a problem. The
aim of brainstorming is to produce numerous new ideas, and to derive from them
themes for further analysis

Question 6

Business Capability Analysis

Answer 6

Business capability analysis provides a framework for scoping and planning by
generating a shared understanding of outcomes, identifying alignment with
strategy, and providing a scope and prioritization filter

Question 7

Business Cases

Answer 7

A business case provides a justification for a course of action based on the
benefits to be realized by using the proposed solution, as compared to the cost,
effort, and other considerations to acquire and live with that solution

Question 8

Business Model Canvas

Answer 8

A business model canvas describes how an enterprise creates, delivers, and
captures value for and from its customers

Question 9

Business Rules Analysis

Answer 9

Business rules analysis is used to identify, express, validate, refine, and organize
the rules that shape day-to-day business behaviour and guide operational
business decision making

Question 10

Collaborative Games

Answer 10

Collaborative games encourage participants in an elicitation activity to collaborate
in building a joint understanding of a problem or a solution

Question 11

Concept Modelling

Answer 11

A concept model is used to organize the business vocabulary needed to
consistently and thoroughly communicate the knowledge of a domain

Question 12

Data Dictionary

Answer 12

A data dictionary is used to standardize a definition of a data element and enable
a common interpretation of data elements

Question 13

Data Flow Diagrams

Answer 13

Data flow diagrams show where data comes from, which activities process the
data, and if the output results are stored or utilized by another activity or external
entity.

Question 14

Data Mining

Answer 14

Data mining is used to improve decision making by finding useful patterns and
insights from data

Question 15

Data Modelling

Answer 15

A data model describes the entities, classes or data objects relevant to a domain,
the attributes that are used to describe them, and the relationships among them
to provide a common set of semantics for analysis and implementation

Question 16

Decision Analysis

Answer 16

Decision analysis formally assesses a problem and possible decisions in order to
determine the value of alternate outcomes under conditions of uncertainty

Question 17

Decision Modelling

Answer 17

Decision modelling shows how repeatable business decisions are made

Question 18

Document Analysis

Answer 18

Document analysis is used to elicit business analysis information, including
contextual understanding and requirements, by examining available materials
that describe either the business environment or existing organizational assets

Question 19

Estimation

Answer 19

Estimation is used by business analysts and other stakeholders to forecast the cost
and effort involved in pursuing a course of action

Question 20

Financial Analysis

Answer 20

Financial analysis is used to understand the financial aspects of an investment, a
solution, or a solution approach

Question 21

Focus Groups

Answer 21

A focus group is a means to elicit ideas and opinions about a specific product,
service, or opportunity in an interactive group environment. The participants,
guided by a moderator, share their impressions, preferences, and needs

Question 22

Functional Decomposition

Answer 22

Functional decomposition helps manage complexity and reduce uncertainty by
breaking down processes, systems, functional areas, or deliverables into their
simpler constituent parts and allowing each part to be analyzed independently

Question 23

Glossary

Answer 23

A glossary defines key terms relevant to a business domain

Question 24

Interface Analysis

Answer 24

Interface analysis is used to identify where, what, why, when, how, and for whom
information is exchanged between solution components or across solution
boundaries

Question 25

Interviews

Answer 25

An interview is a systematic approach designed to elicit business analysis information from a person or group of people by talking to the interviewee(s), asking relevant questions, and documenting the responses. The interview can also be used for establishing relationships and building trust between business analysts and stakeholders in order to increase stakeholder involvement or build support for a proposed solution

Question 26

Item Tracking

Answer 26

Item tracking is used to capture and assign responsibility for issues and stakeholder concerns that pose an impact to the solution

Question 27

Lessons Learned

Answer 27

The purpose of the lessons learned process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or project phases

Question 28

Metrics and Key Performance Indicators

Answer 28

Metrics and key performance indicators measure the performance of solutions, solution components, and other matters of interest to stakeholders

Question 29

Mind Mapping

Answer 29

Mind mapping is used to articulate and capture thoughts, ideas, and information

Question 30

Non-Functional Requirements Analysis

Answer 30

Non-functional requirements analysis examines the requirements for a solution that define how well the functional requirements must perform. It specifies criteria that can be used to judge the operation of a system rather than specific behaviours (which are referred to as the functional requirements).

Question 31

Observation

Answer 31

Observation is used to elicit information by viewing and understanding activities and their context. It is used as a basis for identifying needs and opportunities, understanding a business process, setting performance standards, evaluating solution performance, or supporting training and development

Question 32

Organizational Modelling

Answer 32

Organizational modelling is used to describe the roles, responsibilities, and reporting structures that exist within an organization and to align those structures with the organization's goals

Question 33

Prioritization

Answer 33

Prioritization provides a framework for business analysts to facilitate stakeholder decisions and to understand the relative importance of business analysis information

Question 34

Process Analysis

Answer 34

Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change

Question 35

Process Modelling

Answer 35

Process modelling is a standardized graphical model used to show how work is carried out and is a foundation for process analysis

Question 36

Prototyping

Answer 36

Prototyping is used to elicit and validate stakeholder needs through an iterative process that creates a model or design of requirements. It is also used to optimize user experience, to evaluate design options, and as a basis for development of the final business solution

Question 37

Reviews

Answer 37

Reviews are used to evaluate the content of a work product

Question 38

Risk Analysis and Management

Answer 38

Risk analysis and management identifies areas of uncertainty that could negatively affect value, analyzes and evaluates those uncertainties, and develops and manages ways of dealing with the risks

Question 39

Roles and Permissions Matrix

Answer 39

A roles and permissions matrix is used to ensure coverage of activities by denoting responsibility, to identify roles, to discover missing roles, and to communicate results of a planned change

Question 40

Root Cause Analysis

Answer 40

Root cause analysis is used to identify and evaluate the underlying causes of a problem

Question 41

Scope Modelling

Answer 41

Scope models define the nature of one or more limits or boundaries and place elements inside or outside those boundaries

Question 42

Sequence Diagrams

Answer 42

Sequence diagrams are used to model the logic of usage scenarios by showing the information passed between objects in the system through the execution of the scenario

Question 43

Stakeholder List, Map, or Personas

Answer 43

Stakeholder lists, maps, and personas assist the business analyst in analyzing stakeholders and their characteristics. This analysis is important in ensuring that the business analyst identifies all possible sources of requirements and that the stakeholder is fully understood so decisions made regarding stakeholder engagement, collaboration, and communication are the best choices for the stakeholder and for the success of the initiative.

Question 44

State Modelling

Answer 44

State modelling is used to describe and analyze the different possible states of an entity within a system, how that entity changes from one state to another, and what can happen to the entity when it is in each state

Question 45

Survey or Questionnaire

Answer 45

A survey or questionnaire is used to elicit business analysis information—including information about customers, products, work practices, and attitudes—from a group of people in a structured way and in a relatively short period of time

Question 46

SWOT Analysis

Answer 46

SWOT analysis is a simple yet effective tool used to evaluate an organization's strengths, weaknesses, opportunities, and threats to both internal and external conditions

Question 47

Use Cases and Scenarios

Answer 47

Use cases and scenarios describe how a person or system interacts with the solution being modelled to achieve a goal

Question 48

User Stories

Answer 48

A user story represents a small, concise statement of functionality or quality needed to deliver value to a specific stakeholder

Question 49

Vendor Assessment

Answer 49

A vendor assessment assesses the ability of a vendor to meet commitments regarding the delivery and the consistent provision of a product or service

Question 50

Workshops

Answer 50

Workshops bring stakeholders together in order to collaborate on achieving a predefined goal