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Service Strategy: ITIL Intermediate > Technology Considerations > Flashcards

Technology Considerations Flashcards

1
Q

SS Technology Considerations

Preparing for automation

A

Beware–can create more problems that it solves!
Simplify your processes
understand the flow of activities and tasks
(e19 ?what value does that step do)
Minimise the interaction with systems for self-service customers

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2
Q

SS Technology Considerations

Service Automation

A 
help us improve the warranty and utility of those services
SM can benefity in the following areas
Design and modelling (event mgmt)
Service Catalogue
Pattern recognition and analysis
....
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3
Q

SS Technology Considerations

Service Analytics & intstrumentation

A

knowledge Mgmt

DIKW

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4
Q

SS Technology Considerations

Self service channels

A

Low marginal cost

Highly Scalable

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Service Strategy: ITIL Intermediate (10 decks)

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