Test 1 Flashcards
(29 cards)
Simmel’s definition of sociation (5-6)
Pattern or form of social interaction between individuals. Harmony and conflict both happen, and conflict is necessary for change in a group
Coser’s and Putnam’s definition (7)
Coser’s definition:
Putnam’s conclusion based on literature review:
Hocker & Wilmut’s definition of conflict – be able to identify examples of conflict – page 7
Definition/ qualities of realistic conflict – page 7
To be considered a conflict, what are the crucial elements? - page 7
- Expressed Struggle
- Interdependence
When presented with a scenario–is it a conflict or not?
Qualities and effects of destructive & constructive conflict - page 10
Constructive: stimulate motivation and productivity, foster cohesiveness within groups, invoke change
Definition and effects of groupthink and how it relates to conflict - pg 10 - 11
By avoiding conflict, reduces critical thinking and makes things worse
What type of listening is needed for addressing conflict?
Active & Dialogic listening (see 10)
Why is it important to make frequent summaries of the facts & issues?
Demonstrate an accurate understanding of the message as well as support for the relationship between communication participants
What is active listening & dialogic listening?
Active listening–avoid reasoning, pleading, encouraging, or otherwise changing speaker’s perceptions. Only feedback that can be given is to show that you are listening intently.
Dialogic: listener becomes part of the interaction (instead of monologic active listening). shared process where both speaker and listener speak to each other and attend to each other’s views to come to a shared understanding.
What is the role of empathy in addressing conflict?
Empathic listening = active listening
Objective is to feel what other person feels
Definition of power
Power: the ability to influence or control the behavior of others. Endemic to humans as social beings
Principles of Alinsky’s Use of Power
- Like conflict, power exists in relationships
- To some extent, power is perceived power
- Like conflict, some power is resource-based. People have power when the resources they possess are valued.
- The exercise of power may be necessary to effect change.
5 categories of motivating qualities re: power
Legitimate or Positional power
Referent power (charisma)
Expert power
Reward power
Coercive power
“Power over” vs “power with”
power with (coactive): ability to work with others cooperatively by power sharing
vs. power over (coercive)
What are power imbalances and what are the effects on conflict?
The powerless have more empathy than the powerful.
Types of Western conflict styles and their grid placement
p.38–assertiveness goes on the y-axis, cooperativeness goes on the x-axis
Overall characteristic of non-Western conflict styles
Harmony
Types of evidence to be used in conflict analysis (tangible evidence, self reports, witness reports)
Know what these are, and the pros and cons of each
Main objective/ strategy in Wehr’s conflict mapping guide
p.56–“A carefully developed conflict map can assist parties to make sense of where they are and make decisions for future actions easier”
Main objective/ strategy in Hocker-Wilmot’s Conflict Assessment Guide
power dynamics, conflict styles, prioritizes relationships and reconciliation
Main objective/ strategy of the Change-Oriented Conflict Analysis model
p.58: “develop skills to manage conflict and influence change”
The importance of studying conflict in connection to culture; the definition of culture
Culture: “The rules we play by” (p. 74)
Conflict in cultural context:
1. culture defines how we interact to address the conflict
2. culture is also the context which shapes the conflict
Individualism-collectivism and relationship to conflict analysis
How are collectivist cultures defined?
- interest of group > individual
- employer-employee relationship perceived in moral terms
- stress in-group loyalty, conformity
