Test 1 Blueprint (2) Flashcards
Communication is a _____ interpersonal process.
learned
What are the 2 types of communication?
Verbal and Non-verbal
Communication is central to:
- the nursing process
- crisis intervention
What are the 4 communication styles?
- Assertive
- Aggressive
- Passive (Non-assertive)
- Passive-Aggressive
Name that communication style: Honest, direct and appropriate. Stands up for own and other’s rights.
Assertive
Name that communication style: Dishonest or inappropriate. Saying what they want often at the expense of others. Put-downs
Aggressive
Name that communication style: Seek to please, seldom show true feelings. Apologetic and self-deprecating. Uses actions instead of words hoping someone will guess what they want. Hesitant/weak voice. Uncomfortable in interpersonal situations.
Passive (Non-Assertive)
Name that communication style: Expresses resistance and general obstructiveness in response to the expectations of others. Devious, manipulative, sly. Expresses opposite of what they are feeling. Highly critical and sarcastic. Uses actions instead of words to express themselves.
Passive-Aggressive
Communication that uses spoken or written word.
Verbal
T/F: Various feelings can be expressed by changing the tone of one’s voice.
True
Communication that uses gestures, expressions, and behaviors/body language.
Nonverbal
___ to ___% of communication is NONVERBAL.
70-80%
What are some observations about nonverbal communication?
- Very powerful
- Less conscious than verbal
- Requires systematic observation and valid interpretation
Nonverbal comm. should be _____ with verbal comm.
congruent
If verbal and nonverbal are incongruent, which one will be received by the listener first?
nonverbal
