Test #1 chapter 1

Question 1

Why do we communicate?

Answer 1

-Physical needs-health
-Identity needs-self esteem.
-Social needs-helps us relax.
-Practical needs-success in our career.

Question 2

A model of communication?

Answer 2

-Noise.
-Channels.
-Environment.
-Sending and recieving messages simultaneously.

Question 3

Define communicator

Answer 3

People can simultaneously be senders and receivers who exchange multiple messages.

Question 4

Sending and recieving are usually transaction

Answer 4

-meanings exist in and among people.
-meanings reside in the people who express and interpret them.
-necessary to negotiate a shared meaning in order for satisfying communication to occur.

Question 5

Environments can affect communication how?

Answer 5

Similar events facilitate satisfying communication, different backgrounds can make effective communication more challenging. E.g A might be rich B poor

Question 6

Denfine Environments

Answer 6

Not only physical location, but also to personal experiences and cultural backgrounds that participants bring to a conversation.

Question 7

Noise

Answer 7

Anything that interferes with the transmission and reception of a message

Question 8

External noise

Answer 8

Siren, ambulance etc

Question 9

Physiological noise

Answer 9

biological factors

Question 10

psychological noise

Answer 10

Cognative factors, anxiety

Question 11

Define channel

Answer 11

to describe the medium through which messages are exchanged.

Question 12

Define Mediated channels

Answer 12

telephone, email, social media platforms.

Question 13

What should you know about channels?

Answer 13

-All channels have their advantages and disadvantages. -channels make a difference.

Question 14

Define Transactional communication:

Answer 14

a dynamic process created by the participants through their interaction with one another.

Question 15

Communication is transactional

Answer 15

-Communication depends on the involvement of a partner.

-Most important consequence of the transactional nature of communication is the degree of mutual influence that occurs when we interact.

Question 16

Define the Transactional nature:

Answer 16

a relationship requires that we communicate with other people, not to them.

Question 17

Define Content dimension:

Answer 17

Involves the information being explicitly discussed e.g “pass the salt”, “not now”.

Question 18

Define Relational dimension:

Answer 18

Expresses how you feel about them e.g feeling comfortable or not.

-We’re not arguing about if you should stay in or not, we’re arguing about the relational dimension, how important are we to each other?

Question 19

Communication is irreversible

Answer 19

-Sometimes no amount of explanation can erase the impression you have created.

-Once you have sent or posted on social media they can live on forever, beyond our control.

Question 20

Communication is unrepeatable

Answer 20

-An event can not be repeated.
-People can change instantly, we have lived longer since we last talked.

Question 21

The nature of interpersonal communication

Answer 21

-Quantitative and Qualitative definitions.
-Personal and Impersonal communication.
-Communication misconceptions

Question 22

Define quantitative interpersonal communication:

Answer 22

An interaction between two people.

Question 23

Define Dyad:

Answer 23

Two people interacting.

Question 24

Describe dyadic:

Answer 24

To describe the communication

Question 25

Qualitative interpersonal communication:

Answer 25

Focuses on the nature of the interaction between the people involved in terms of its uniqueness, irreplaceability, intrinsic rewards.

Question 26

Define Interdependence:

Answer 26

feeling connected to someone e.g feeling sad when they leave.

Question 27

Communication misconceptions ?

Answer 27

-Not all communication seeks understanding. -More communication is not always better. -Communication will not solve all problems -Effective communication is not a natural ability

Question 28

Computer-mediated communication (CMC):

Answer 28

Any communication that involves two or more devices.

Question 29

Characteristics of Computer-Mediated Communication

Answer 29

-Involves; communicators, environments, channels, noise, and messages. -Satisfies some physical, identity, social, and practical needs. -You can change channels depending on the situation.

Question 30

Media richness:

Answer 30

-Describes the abundance of non-verbal cues that add clarity to a message.

Question 31

Leanness:

Answer 31

Describes messages that carry less information due to lack of non-verbal cues.

Question 32

Leanness

Answer 32

--Text messages are leaner. --For shy individuals texting is better. --Texting creates more opportunity for misunderstanding.

Question 33

Asynchronous:

Answer 33

-Communication that occurs when there is a time gap between when the message was sent and when it is received. E.g., text messages, emails, social network posts.

Question 34

Synchronous:

Answer 34

Communication that occurs in real time. E.g., phone calls, video chat.

Question 35

CMC?

Answer 35

Computer-Mediated Communication

Question 36

Characteristics of computer-mediated communication?

Answer 36

-Leanness -Asynchronicity -Permanence

Question 37

Interpersonal Communication and Cultural Diversity?

Answer 37

-Intercultural Communication -Interpersonal and intercultural communication -

Question 38

In groups:

Answer 38

people we identify with.

Question 39

Out groups:

Answer 39

people we don’t identify with.

Question 40

Co-culture:

Answer 40

the perception of memberships in a subgroup that is part of an encompassing culture. ( lgbtq, profession, geogrpahic region)

Question 41

Intercultural Communication

Answer 41

The process by which members of two or more cultures exchange messages in a manner that is influenced by their different cultural perceptions and symbol systems, non verbal and verbal.

Question 42

Interpersonal and intercultural communication

Answer 42

-communicators are trying to establish some degree of relationship and understanding. - Interpersonal and intercultural factors combine to form a two-by-two matrix in which the importance of interpersonal communication forms one dimension and intercultural significance forms the other.

Question 43

Comparison of Canadian and US Culture

Answer 43

-Attitudes toward Violence. -Acceptance of Diversity. -Relative Status of Men and Women.

Question 44

communication competence defined and described:

Answer 44

Is the ability to achieve goals in a manner both effective and appropriate. -Requires balance between effectivness and appropriatness.

Question 45

Communication Competence

Answer 45

-Motivation and Open-Mindedness Are Key. -There Is No Single Ideal or Effective Way to Communicate. -Competence Is Situational. -Competence Requires Mindfulness. -Competence Can Be Learned.

Question 46

Ethnocentrism:

Answer 46

is the belief that one’s own culture is superior to others

Question 47

Ethnocentrism leads to an attitude of prejudice

Answer 47

an unfairly biased and intolerant attitude toward others who belong to an out-group.

Question 48

Characteristics of Competent Communication:

Answer 48

-A Large Repertoire of -SkillsAdaptability -Ability to Perform Skilfully -Empathy and Perspective Taking -Cognitive Complexity -Self-Monitoring

Question 49

Define cognitive complexity-

Answer 49

-is the ability to construct a variety of different frameworks for viewing an issue

Question 50

Define self-monitoring-

Answer 50

is the ability to construct a variety of different frameworks for viewing an issue

Question 51

self-monitoring-

Answer 51

to describe the process of paying close attention to one’s own behavior and using these observations to shape the way one behaves.