Test #2 Flashcards
Define: DOCC
“May I please have permission to review your account?”
Define: FTTP
Fiber to the Premises
What is Fiber Optics?
A bundle of pure glass that transfers data.
What product can be “Stand alone”? (3)
Fios Tv, Fios Internet, copper phone
What products can’t “stand alone”?
FDV & HSI
What is it called when a customer starts a order at their home then calls in to finish their order?
Fastpass
Explain what Dry Loop internet is? What’s the restriction?
Stand alone HSI.
It’s only in California & it’s grandfathered.
What are the two (2) FTTP Development locations?
Overlay & Greenfield
If a customer calls in and has a question about direct TV what do you do?
Transfer them to direct TV
For excellent customer service you should always follow the three (3) _________ of service.
Pillars
If a customer calls in and just wants Fios Internet, can they get it? If so, what do they have to have with it?
Yes.
Reoccurring payment.
Explain what a customized bundle is?
A bundle that meets a customers need.
Example: select TV package, 50/25 internet & FDV
What are the advantages of Fios over cable? (2 only)
Better picture &
Dedicated connection
True or False.
Inside wire maintenance plan is only for copper?
False
T or F
Mbps is pronounced Mega bites per second?
False.
Mega bits per second
