Test #3

Question 0

Once you run out of world plan minutes, You can’t make any more calls?

Answer 0

False

Question 1

HDNO means you always offer to a customer?

Answer 1

False. (Honour do not offer)

Question 2

Does Verizon offer free vacation suspend for every state?

Answer 2

False

Only in Florida 30 days to 9 months

Question 3

Verizon offers a free international unlimited calling plan?

Answer 3

False

Question 4

What is Verizon’s “best” bundle?

Answer 4

Ultimate, 75/35, FDV

Question 5

What is Focis Net used for?

Answer 5

Order remotes & send out return labels

Question 6

What is Network Revolution?

Answer 6

When a Copper customer transfers to Fios for maintenance issues.

Question 7

What is UEC?

Answer 7

Unreturned Equipment Charge

Question 8

If a customer lives in FL and wants a NY area code, what is that called?

Answer 8

PYOAC. Pick Your Own Area Code

Question 9

What must I do when putting a customer on vacation that has freedom essentials?

Answer 9

(1) Remove Freedom Ess & downgrade to Flat Rate

(2) Make a Stack Order to place service on suspension.

Question 10

If FDV is available can you still offer a Regional or Freedom Essentials in a double bundle?

Answer 10

No.

Unless customer want to keep their original bundle. It’s a HDNO

Question 11

What is the amount of time an account can be vacation suspended?

Answer 11

30 day - 9 months

Question 12

When doing a Copper vacation suspend, what state does not have a monthly recurring charge?

Answer 12

Florida

Question 13

When doing a supersedure, who has to be on the phone?

Answer 13

Both incoming, and outgoing customers