Test 2

Question 1

Leisure experiences and their tangibility (3)

Answer 1

Product: inclusive
Goods: tangible
Service: intangible
Experience: memories

Question 2

Goods

Answer 2

Physical entities markets for use in leisure
Supplies: consumable
Equipment: non-consumable products

Question 3

Services:

Answer 3

personal services

equipment and venue rental

Question 4

Experiences:

Answer 4

activities and events

Question 5

Methods of increasing revenue for activities (6)

Answer 5

1. selling instruction in the activity
2. Renting equipment
3. Charging admission
4. Selling equipment
5. Charging for organizing and arranging
6. Selling supplies

Question 6

Examples for increasing revenue at events: (3)

Answer 6

• entrance fee
• parking fee
• souvenir sales

Question 7

Service encounter definition:

Answer 7

any interaction between patron and provider

Question 8

Client

Answer 8

passively receives recommendations from programmers

Question 9

Consumer:

Answer 9

uses services

Question 10

Customer

Answer 10

regular

Question 11

Guest

Answer 11

valued

Question 12

Member

Answer 12

exclusive

Question 13

Patron

Answer 13

buys services

Question 14

Visitor

Answer 14

visits

Question 15

Goal

Answer 15

broad statement

Question 16

Objective

Answer 16

specific statements that describe how the goal will be accomplished

Question 17

Types of goals 8

Answer 17

planning, strategic, outcome, profit, budget, profit, income, learning, performance

Question 18

Program vs. participants:

Answer 18

-What you (as the programmer) need to accomplish
vs.
-What your participant will gain from participating in your program

Question 19

3 learning domains

Answer 19

psychomotor, cognitive, affective

Question 20

Blooms Taxonomy (6)

Answer 20

Knowledge, comprehension, application, analysis, synthesis, evaluation

Question 21

Mission

Answer 21

Organizational purpose, general, not measurable

Question 22

Mission statement

Answer 22

is accomplished by a succeeding series of goals and objectives that become more narrow and specific

Question 23

How can you create goals (3)

Answer 23

• top down
• bottom up
• top down with input and revision

Question 24

Agency mission

Answer 24

emerges from analysis of individual, organization and community needs

Question 25

Open space inventory (3)

Answer 25

- total amount of public acreage - map of recreation areas - knowledge of recreation areas

Question 26

Facility inventory

Answer 26

list of public and private facilities

Question 27

program services

Answer 27

list and info about all leisure services

Question 28

Strategic directions (3)

Answer 28

- mission (not measurable) - 3-5 year short range planning goals (not always measurable) - 1 year management objective goals (must be measurable)

Question 29

Approaches

Answer 29

-marketing or community approach

Question 30

Assessing the macro environment for individual needs (5)

Answer 30

1. Demographic 2. Social 3. Technological 4. Economic 5. Political

Question 31

Assessing the organization

Answer 31

- strengths and weaknesses - distinctive competencies - resource dependency - organizing rationale

Question 32

Assessing community needs

Answer 32

- assess current leisure opportunities being offered | - what are the opportunities and threats in your community

Question 33

How can you choose to design a program? 2

Answer 33

- trial and error | - obtain client input (marketing research)

Question 34

Key concepts (4)

Answer 34

-need, interest, want, intention

Question 35

Approaches to needs assessment 4

Answer 35

1. citizens advisory groups 2. Public meetings and workshops 3. Interviews (unscheduled/scheduled) 4. surveys

Question 36

Program design

Answer 36

Planning the step-by-step action scenarios and configurations of the six key elements of a situated activity system

Question 37

Techniques 5

Answer 37

- design tactics - imagined interactions - candidate plans - multiple forecasts - visualization (internal, external, social role)

Question 38

Artistic factors: 6

Answer 38

``` theme deepening sensitizing customizing characterizing memorabilia ```

Question 39

Technical factors 6:

Answer 39

- courtesy of cast - tangibles - reliability - responsiveness - empathy - competence

Question 40

Program planning vs creative programming

Answer 40

Program planning: problem solving, problem of a definition vs. Creative programming- innovation

Question 41

Phases of creativity 4

Answer 41

1. Problem definition 2. Generate approaches 3. Exploration and interpretation 4. Innovation

Question 42

Want

Answer 42

culturally learned behaviour pattern for satisfying specific needs

Question 43

Intention

Answer 43

the commitment to acquire specific satisfiers of wants

Question 44

Motivation:

Answer 44

Interest (lowest) Want (stronger) Intends (strongest)

Question 45

Needs 4

Answer 45

``` Normative needs (standards) felt needs (perception) Expressed needs (fulfilled through participation) Comparative needs (variations of services) ```

Question 46

Program design model 3

Answer 46

1. Design goals (outcome) 2. Design components (means) 3. Design tactics (process)

Question 47

Hard vs. soft transition

Answer 47

Hard: facilitate some transition - have to plan a lot for it Soft: doesn't take a lot for participants to do - not much planning

Question 48

Entering into creativity 4

Answer 48

Preparation Incubation Illumination Verification