Test 3 Flashcards
(59 cards)
What s a process strategy?
An organizations approach to transforming resources into goods and services
What are the four types of process strategies?
Process, Repetitive, Product, Mass customization
What is process focus?
low-volume, high-variety; job shop; high variable costs; intermittent processes
What is repetitive process?
classic assemble line; used for automobiles, less flexible than process, use of modules
What is product focus?
High-volume, low-variety; continuous processes; high fixed costs
What is mass customization?
Rapid, low-cost production that caters to constantly changing customer demands; high volume and variety;
What are some challenges to mass customization?
- Imaginative product design
- Flexible process design (postponement)
- Tight control of inventory
- Tight schedules
- Responsive supply changes
What is the crossover point?
The point where the fixed and variable costs for two different processes are equal
What are some key questions for process analysis and design?
Is the process designed to achieve competitive advantage?
Does the process eliminate steps that do not add value
Does the process maximize customer value as perceived by the customer?
Will the process win orders
What are the types of tools used to understand process deisng and analysis?
Flowchart, Time-function mapping, Value-stream mapping, Process Charts, and Srvice blueprinting.
What do flowcharts show?
movement of people and material
What is time-function/process mapping
A flowchart with time added to the horizontal axis
How does value-stream mapping differ from time-function mapping?
Value-stream mapping shows where value is added, including the supply chain
What are process charts?
Charts that use symbols to analyze the movement of people or material
What does service blueprinting focus on?
customer and provider’s interaction with the customer
What are the matrix of customer interaction?
Degree of customization vs degree of labor
What is CNC
computer numberical control; machinery with its own computer and memory
What are automatic identification systems?
A system for transforming data into electronic form, for example, bar codes
What is RFID
Radio frequency identification–a wireless system in which circuits with antennas send radio waves
What is process control?
The use of IT to control a physical process (Turning collected data into physical outputs)
What are vision systems?
Systems that use video cameras and computer technology in inspection roles
Robot
a flexible machine with the ability to accuately do boring or dangerous tasks
Automated storage and trieval systems
Computer-controll warehouses that provide for the automatic placement of parts into and from designated places in a warehouse
Automated guided vehicles
Electronically guided and controll cart used to move people or materials
