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TEST 4 Flashcards

(60 cards)

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1
Q

What plugin does need to be activated to onboard a large volume of external users to a custom application in your instance?

A

External User Self-Registration (com.snc.external_user_self_registration)

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2
Q

What does the first-page results column in the Search Event [sys_search_event] table contain?

A

sys_ids
+
Table names

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3
Q

When can you create a user-initiated flow in Flow Designer that runs with its own roles and not the user’s roles?

A

When you are on the Flow Properties form to create or update a user-initiated flow or subflow

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4
Q

Which file types can be viewed directly in the Now Platform using the Document Viewer?

A

PNG (.png)
+
PDF (.pdf)
+
MS Excel (.xls) and (.xlsx)

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5
Q

Which core table is both a base and a parent table?

A

Task [task]

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6
Q

Where in the Flow Designer can you find information about the actions you add to a flow?

A

Help Panel

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7
Q

Which are the modules for the Upgrade Center application?

A

Upgrade Monitor module
+
Upgrade Preview module
+
Upgrade History module

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8
Q

What is a user prompted to provide when an interactive activity runs within Process Automation Designer?

A

Input in a Workspace playbook experience.

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9
Q

Which functions can you perform using the HTML editor in knowledge articles?

A

Insert or edit a code snippet.
+
Insert a basic table of contents
+
Include HTML content.
+
Find and replace text.

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10
Q

What is bypassed in the Flow Designer to allow testing a flow, subflow or action in the background?

A

Flow trigger conditions

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11
Q

Which is a key difference between Reporting and Performance Analytics?

A

Performance Analytics can show snapshots of data taken over time; Reports can only show the current snapshot of data.

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12
Q

What needs to be set for a CI class in the CI Class Manager to display in the Configuration item field look-up in the change form?

A

Principal Class

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13
Q

Which indicates the type of relationship for the bi-directionally related tables, and the related records are visible from both tables in a related list?

A

Many to Many

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14
Q

What can you customise in the virtual agent’s chat menu displayed to your end-users?

A

Set the order of the menu items displayed.
+
Change the icons for phone, email, and live agent support.
+
Add links to web pages or FAQs.

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15
Q

Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform?

A

Process Automation Designer

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16
Q

What application enables you to understand user web and mobile experiences by visualising your metrics and interactions through an interactive dashboard?

A

User Experience Analytics

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17
Q

Which template can be created and saved for use as outputs in Flow Designer steps or actions?

A

Complex objects

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18
Q

What framework helps you consistently use standard values across applications and effectively track assets through their life-cycle transitions?

A

CSDM (Common Service Data Model)

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19
Q

What visualisation types allow you to add multiple data sources of the same type in the UI Builder?

A

Bars
+
Time Series

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20
Q

Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?

A

Agent Workspace

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21
Q

What application/functionality allows you to generate a report by entering a query instead of going through the full Report Designer menu?

A

Analytics Q&A

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22
Q

What are the benefits of using Multisource CMDB?

A

Visualise the source of attribute values for each discovery source and at the attribute level.
+
Control CI updates at the discovery source and CI attribute level.
+
Revert CMDB data integration from a specific discovery source,

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23
Q

What is used to send an SMS message to specified users or groups in Flow Designer?

A

An Action

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24
Q

What does a lane represent in your overall business process in Process Automation Designer?

A

A stage

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25
Which can you specify with Virtual Agent Lite?
Conversation topics in the ITSM self-service category and the platform setup topics
26
What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions?
Catalog Builder
27
To provide added security on the platform, no user can have both explicit roles. What are the two explicit roles?
snc_external + snc_internal
28
What does Lane Filter in Visual Task Board enable you to create for cards with empty values, such as cards with no assignees?
A separate lane
29
What source types are available when viewing the source of a knowledge article search in the search log?
Workspace: Agent Assist in Workspace + Classic: Now Platform application + Knowledge Classic: Knowledge Management v3 or v2 + Portal: Service Portal application
30
Which statements are true about the knowledge article authoring in Microsoft Word?
The text size of a knowledge article created in Word must be less than 1 MB; + You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word. + It is only supported in the Word Online application and not in the Word Desktop app.
31
On what condition is the delegated request experience not supported?
If two-step checkout is enabled
32
What related lists are available in the Upgrade Preview form?
Previewed Changes + Predicted Skips Reviewed + Predicted Skips to Review
33
What filters are available on the Virtual Agent Designer Topics page?
Supported Channels + Category + NLU Language
34
How is the content of the email notification for expiring knowledge articles determined?
Number of articles expiring in the coming month
35
What operation is a record-type access control list that restricts access to reports based on a role?
report_view
36
Which module allows you to customise your instances' banner image, browser tab title and background colour?
System Properties > Basic Configuration UI16
37
How can users prevent their system from communicating with untrusted email addresses and domains?
System address filters
38
What is NOT a limitation of Virtual Agent Lite?
Virtual Agent Lite topics can be run in custom chat channels.
39
What variable type do you use to allow uploading an attachment from a question in a catalogue item?
Attachment
40
What service catalogue variables should you avoid in the Flow Designer for optimal performance?
Masked variables
41
What variable type can be only used once in a catalogue item?
Requested For
42
What editor is used by knowledge authors to apply predefined formats, code snippets, table of contents, and find or replace text for a knowledge article?
HTML
43
What type of notification allows users to know when knowledge articles will expire?
Email notifications
44
Given that the prebuilt conversations in Virtual Agent Lite are read-only, how do you make the conversations available to your end users?
Duplicate and publish the topics
45
When testing your topic, what variable types are available for a virtual agent conversation under the Variables tab?
Script variables + Input variables + Live Agent variables
46
What HTTP request methods can you use in place of GET methods to return a response without a response body?
HEAD
47
What type of traffic can you apply an IP access control to your instance?
Inbound + Outbound + Bidirectional
48
How do you embed report visualisations in the body of scheduled report emails?
Select Embedded PNG
49
What can you do when creating a service catalogue variable?
Make a group of CheckBox variables mandatory in the Service Portal. + Make a question choice inactive. + Make a variable read-only or hide it while defining the variable.
50
What types of tests can be run by users to make sure CMDB works after upgrading and deploying new applications or integrations?
Quick start tests
51
How can you access the details of the applications that are part of the product available on the ServiceNow Store in the ServiceNow Products module?
Opt-in
52
What can you do with the Process Automation Designer?
Connect multiple flows and actions into an end-to-end business workflow. + Guide end-users to complete a process in a task-oriented interface, such as a playbook. + Organise process activities in a digitised task board interface.
53
What actions can you take with Flow Designer?
Test a flow, subflow, or action in the background. + Look up and delete multiple existing records as a single action. + Duplicate an action or subflow within a flow.
54
What links appear when you click 'Go' to preview the upgrade version from the Upgrade Center?
Personalized release notes + Known error articles + Problem fixes
55
What is true about the CMDB Data Manager?
It can create policies that govern CI life cycle stages such as retirement and deletion. + It is a wizard-like tool that provides a comprehensive solution for managing CIs. + It is a policy-driven framework for managing CI life cycle operations.
56
What are you enabled to do with multiple connections support with IntegrationHub?
Have more than one connection to the same integration provider + Override preset connections for flows, subflows, and actions directly through Flow Designer + When a flow is promoted to production, re-establish a connection to each account without needing to modify the flow
57
Which features allows you to update multiple records simultaneously?
List Editor + Update Selected Action
58
How do you embed report visualisations in the body of scheduled report emails?
Select Embedded PNG
58
Which definition corresponds to Service Catalogue?
It contains a collection of orderable products and services.
59
What data type in a survey metric has the field validation option to validate email, IP address, phone number or URL?
String

CSA (5 decks)

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