Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

CSA > TEST 5 > Flashcards

TEST 5 Flashcards

(60 cards)

Start Studying
1
Q

Which feature enables you to maintain a unified content categorisation across different content types, such as catalogue items, knowledge articles, and community posts?

A

Taxonomy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What action is recommended when you want to perform system maintenance?

A

Terminate logged in users’ sessions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What Flow Designer benefit corresponds to extending flow content by subscribing to IntegrationHub or installing spokes?

A

Scalable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is Configuration Management System (CMS)?

A

A set of tools and databases that are used to manage an organisation’s configuration data

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

When using Form Designer, icons presented on each field include which of the following?

A

Handle icon
+
Edit icon
+
Remove icon

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Who can contribute if no User Criteria are specified for ‘Can Contribute’ in a Knowledge Base?

A

Knowledge Base Managers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customised CMDB?

A

Copy and configure the quick start tests.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What do you call an existing table in the base system on the ServiceNow platform?

A

Core table

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

When a CI is set to retire, dependent CIs management data processes attempt to cascade-update all the CIs depending on that CI to retire.
What table are the dependent CIs added to when a parent CI is set to retire?

A

cmdb_dependent_ci_ledger

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What actions can self-service users access when logging into ServiceNow?

A

Viewing knowledge articles
+
Viewing a homepage
+
Taking surveys

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta?

A

OpenID Connect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Each time a knowledge article is viewed, a record is added to which table?

A

Knowledge Use [kb_use]

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

The Now Platform is an example of which cloud computing model?

A

Application Platform-as-a-Service (aPaaS)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Which can be used to create configuration items (CIs) in the CMDB?

A

Creation triggered by asset management
+
Creation via service catalogue fulfilment processes
+
Creation via the change management process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

How can you quickly reference the most frequently used articles in Service Portal?

A

By marking them as favorites

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Form splits help you organise fields on a form into columns for an enhanced visual appeal. What role is required to enable multiple form splits on the platform?

A

admin

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is a CMDB-based framework that supports multiple configuration strategies?

A

Common Service Data Model

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What are the standard fields and values in the CSDM framework that can be used consistently across applications to track an asset’s life cycle?

A

Life-cycle Stage Status
+
Life-cycle Stage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Different form templates can be applied to a form by accessing the _______.

A

Template bar

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Which role can switch their form view?

A

view_changer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Which describes Tasks?

A

Tasks lead to quicker resolution times.
+
Tasks are repeatable processes.
+
Tasks minimise the possibility of human error.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

At what levels can User Criteria be used in Knowledge Management to control who can read and contribute?

A

Knowledge Base
+
Knowledge Block
+
Knowledge Article

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

How can system administrators speed up loading large lists?

A

By removing the calculation of the total number of records

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What setting on the List Control page can speed up loading large lists?

A

Remove pagination count

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
What is a stakeholder's role in implementing and maintaining the CMDB ?
Determine specific CI information required to support capabilities and build organisational buy-in.
26
How is the business duration calculated on a catalogue task once it is closed?
Based on the Actual start and Actual end fields
27
Which field type allows users to use positive or negative values?
FX Currency
28
What ServiceNow component would you use to see which Applications and Modules contain the word ‘Task’?
Filter Navigator
29
Which are the steps to Easy Import?
Finalise Import + Upload Import Data + Download Excel Template
30
What is the auto-populated table name prefix when creating a new custom table in the global application?
u_
31
You can set a start page to appear when you log in to your Next Experience instance. What user preference options are available for the Current start page other than the default landing page?
Use Dashboards + Use the page I’m on now + Continue where I last left off
32
What do you use in CMDB Workspace to verify the existence of actual IT infrastructure and applications that you own, systematically and in bulk?
CI Attestation
33
Which system property should be set to true to prevent users from creating or editing homepages?
com.glideapp.home.deprecate_homepages
34
Under which Report Designer tab can you define the report grouping?
Configure
35
How do you retain the history of all CI attribute updates from all discovery sources?
Enable Multisource CMDB
36
Under which tab within the email notification configuration can you identify if a record insert or update triggers a notification?
When to send
37
What is mandatory to select when importing Microsoft Word documents as knowledge articles?
Knowledge Base
38
Which section on the catalogue item variable form enables you to add instructions or help text?
Annotation
39
Which option enables you to sort Visual Task Boards using criteria you create?
Edit Filter & Sort
40
Which tickets are displayed under the Associated Requests tab on the standard ticket page in Service Portal?
All associated requests for which the current ticket is the parent
41
Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?
Column Context Menu
42
What feature allows you to use simple natural language queries in a search string to query for a set of CIs in the CMDB?
Intelligent Search
43
A field can be added to a table and form by accessing which part of the Form Designer interface?
Field Navigator
44
What can you do using the Catalog Builder? Select 3 Answers from the below options.
Transfer catalogue items published through Catalog Builder using exclusive update sets. + Configure the Catalog Builder so catalogue item editors can enter custom details. + Configure the default value for a question in Catalog Builder.
45
Where can fulfillers navigate to find catalogue tasks assigned to them and their groups to fulfil requests?
Service Desk > My Work + Service Desk > My Groups Work
46
Which reporting aggregation shows data variation from the average value for a given field?
Standard deviation
47
Administrators can create custom menus to personalise users’ access to applications and modules in the platform. How can they configure this access in the Unified Navigation?
By role
48
Who can create additional ad-hoc tasks for a requested item?
Fulfillers with permissions
49
What user role can ONLY view the configuration and execution details of flows and subflows?
fd_read_flows
50
Which group types are provided in the base system?
survey + itil + catalog
51
Which tabs are available by default for a submitted request on the Standard ticket page in Service Portal?
Attachments + Activity
52
Which feature enables you to add related entries for Identification and Reconciliation Engine (IRE) identification rules?
CI Class Manager
53
A fulfiller has completed all tasks for one of the items in a request, and the tasks are set to Closed. What happens in the workflow?
The requested item is automatically set to Closed Complete.
54
What is the single location for all the import sets and concurrent import sets for a scheduled data import chain?
Execution Contexts
55
How do you delete related records from the archive log and archive (ar_) tables?
Create archive destroy rules
56
How is it possible for a non-administrator to develop and deploy applications on the Now Platform?
Use delegated development and deployment application.
57
A group is a:
Set of users who share a common purpose
58
You can configure a sample text for a knowledge article template field that appears when you create a knowledge article. What text do you see on the article template selector for a field with an empty ‘Preview text’ value?
A random text
59
What permissions can be assigned to users in groups?
Receive email notifications + Approve, change, or resolve incidents and requests + Provide a reference for alerts and notifications
60
Which is the primary way to interact with the applications and data in a ServiceNow instance?
Now Platform UI

CSA (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions