Test

Question 1

The first step in the instructional design process

Answer 1

Conducting a needs assessment

Question 2

What refers to new or inexperienced employees learning through observing peers or managers performing the job and trying to imitate their behavior?

Answer 2

On the job training

Question 3

________ analysis involves determining the business appropriateness of training

Answer 3

Organizational

Question 4

The information employees receive while they are performing is called

Answer 4

Feedback

Question 5

Which of the following is an example of an indirect payment

Answer 5

Health insurance

Question 6

_____ Play the most crucial communication role because of their day-to-day interactions with employees

Answer 6

Managers

Question 7

Training evaluation that measures the extent to which the employee behavior changes on the job due to training is called

Answer 7

Behavior outcomes

Question 8

In conducting termination meetings, managers should do all the following except

Answer 8

Hold the meeting in the employees Office

Question 9

Which bargaining tactic is atypical of The early stages of labor management negotiation

Answer 9

The NLRB must intercede

Question 10

And example of extrinsic motivation is

Answer 10

Promotion

Question 11

The first step in a progressive plan of discipline is

Answer 11

Counseling or a verbal discussion

Question 12

In a union shop

Answer 12

All employees must join a union within a specified time after they are hired

Question 13

Assessment involves

Answer 13

Collecting information and providing feedback to employees about their behavior

Question 14

_____ requires employees to extend their health insurance coverage

Answer 14

COBRA

Question 15

Most employee development occurs as a result of

Answer 15

Job experiences

Question 16

The Family and medical leave act of 1993

Answer 16

Up to six weeks paid maternity leave for all female employees

Question 17

Which of the following employee benefits represented the greatest percentage of total payroll to employers in 2006

Answer 17

Medical and other insurance

Question 18

What type of union security arrangement requires a person

Answer 18

Union shop

Question 19

Unions have hurt their own cause in all ways except

Answer 19

Issues dealing with communication

Question 20

Which of the following would not be considered unfair labor practices

Answer 20

Discussing the disadvantages of union membership with employees

Question 21

What percent of employers must sign authorization cards

Answer 21

30%

Question 22

The union is certified by the NLRB as the exclusive representative over employees if over

Answer 22

50% of all voters voted in favor of the union

Question 23

What type of impasse resolution procedures is most widely used

Answer 23

Mediation

Question 24

Performance appraisals can be useful for employee development when

Answer 24

The appraisal system is valid and reliable

Question 25

Which of the following factors affecting HRM.... long question 25

Answer 25

Culture

Question 26

Assessment is most frequently used to

Answer 26

Identify the strengths and weaknesses of team members

Question 27

All of the following are reasons for evaluating training except

Answer 27

Doing it because competitors are evaluating their training

Question 28

The most likely activities to be outsourced include

Answer 28

Transactional activities

Question 29

The pay system that is most frequently used in the union setting is

Answer 29

Seniority system

Question 30

Four parts of backdoor

Answer 30

Reaction Learning Behavior Results

Question 31

Three main parts to a training program

Answer 31

Assessment phase Training and development phase Evaluation phase

Question 32

Total compensation equals

Answer 32

Base pay plus all other benefits

Question 33

What are the steps to the unionization process

Answer 33

Handbilling to authorization cards to election to certification to contract negotiations

Question 34

What are some job dissatisfiers

Answer 34

``` Company policy Supervision management Poor working conditions Poor pay Poor benefits Poor job security ```

Question 35

What are the three parts to CBA

Answer 35

Work rules Economics Provisions to grieving disputes