Test Dos Flashcards

Question

What are ways to builds a foundation of execution?

Answer 1

``` Know your people and business Insist on realism Set clear goals and priorities Follow through Reward the doers Expand the capabilities Know yourself ```

Answer 2

Explains how managers should make decisions classical model assumes managers will make logical choices that will optimum in furthering organization's interest

Answer 3

Identify problem Think up alternative solutions Evaluate alternatives and select a solution Implement and evaluate the solution chosen

Answer 4

They trade much less often than men, do more research, base investment choices on more than numbers similar to Bufet

Answer 5

Complete information, no uncertainty Logical, unemotional analysis Best choice for the organization

Answer 6

Assume the decision making is nearly always uncertain and risky, making it difficult for managers to make optimal decisions

Answer 7

Suggest that the ability of decisions makers to be rational is limited by numerous constraints Being ok is ok

Answer 8

Managers seek alternatives until they find one that is satisfactory, not optimal

Answer 9

Managers take small, short-term, steps to alleviate a problem

Answer 10

Making a choice without the use of conscious thoughts or logical inference. Sources are expertise and feelings.

Answer 11

``` Too much evidence Not enough good evidence. The evidence doesn't apply People are trying to mislead you. People are trying to mislead you. The side effects outweigh the cure. Stories are more persuasive . ```

Answer 12

sophisticated forms of business data analysis portfolio analysis, time-series forecast also called business analytics

Answer 13

System of shared beliefs and values that develops within an organization and guides the behavior of its members Corporate culture

Answer 14

``` Vision Strategy Culture Structure and internal practices Collective attitudes and behaviors Achievement of goals ```

Answer 15

Internal focus Values flexibility rather than stability Encourages collaboration Amon employees Family

Answer 16

Attempts to create innovative products by being adaptable, creative, and quick to respond to changes in the marketplace

Answer 17

Focused on the external environment | Driven by competition and a strong desire to deliver results

Answer 18

Have a formalized structured work environment aimed at achieving effectiveness through a variety of control mechanisms

Answer 19

Observable artifacts Physical manifestations such as manners of dress, awards, myths and stories about the company Visible behavior exhibited by managers and employees

Answer 20

Espoused values | Explicitly stated values and norms proffered by an organization

Answer 21

Values and norms actually exhibited

Answer 22

Basic assumption Core values of the organizations culture Those taken for granted and highly resistant to change

Answer 23

An object, act, quality, or event that conveys meaning to others

Answer 24

Narrative based on true events, which is repeated and sometimes exaggerated upon, to emphasize a particular value

Answer 25

A person whose accomplishments embody that values of an organization

Answer 26

Activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the organizations life.

Answer 27

Strength, fit, adaptive

Answer 28

``` Formal statements Slogans and sayings Stories, legends, myths Leader reaction to crises Role modeling, training, coaching Physical design Rewards, titles, promotions, and bonuses Organizational goals and performance criteria Measurable and controllable activities Organizational structure Organizational systems and procedures ```

Answer 29

System, of consciously coordinated actives or forces of two or more people

Answer 30

Box and lines illustration showing the formal lines of authority and he organizations official positions or work specialization

Answer 31

Common purpose, coordinated effort, division of labor, hierarchy or authority Span of control Authority responsibility delegation Centralized versus decentralization of authority

Answer 32

Rights inherent in a marginal position to make decisions and utilize resources

Answer 33

Managers must report and justify work results to the managers above them

Answer 34

Obligation you have to perform the tasks assigned to you

Answer 35

Process of assigning managerial authority and responsibility to managers and employees lower in hierarchy

Answer 36

Important decisions are made by higher level managers

Answer 37

Important decisions are made by middle-level and supervisory level managers

Answer 38

Authority is centralized in a single person with few rules and low work specialization

Answer 39

People with similar occupational specialties are put together in formal groups

Answer 40

People with diverse occupational specialties are out together in formal groups by similar products, costumers or geographic region

Answer 41

An organization combines functional am divisional chains of command in a grid so there are two command structures, vertical and horizontal

Answer 42

Teams or workgroups, either temporary or permanent, are used to improve collaboration and work on shared tasks by breaking down internal boundaries People working together

Answer 43

The organization has a central core of key functions and outsources other functions to vendors

Answer 44

Firm assembles product chunks, or

Answer 45

Organization who's members are geographically apart. But collaborate to be a single organization with real physical location

Answer 46

A company outside a company that

Answer 47

Environment,

Answer 48

Tendency of the parts of an organization to disperse and fragment

Answer 49

Tendency of the parts of an organization to draw together to achieve a common purpose

Answer 50

``` Stage 1birth stage Org is created Stage 2 youth stage Growth and expansion Stage 3 midlife stage Period of growth evolving into stability Stage 4 maturity stage Organization becomes very bureaucratic, large, and mechanistic ```

Answer 51

Consists of the activities manager perform to plan for, attract, develop, and retain an effective workforce

Answer 52

economic or productive potential of employee knowledge, experience, and actions

Answer 53

Someone whose occupation is principally concerned with generating or interpreting information, as opposed to manual labor

Answer 54

Economic or productive potential of strong, trusting, and cooperative relationship

Answer 55

Consists of developing a systematic, comprehensive strategy for understanding current employees needs and predicting future employee needs

Answer 56

Determining the basic elements of a job by observation and analysis

Answer 57

Summarizes what the holder of a job does and why they do it

Answer 58

Describes the minimum qualifications a person must have to perform a job successfully

Answer 59

Report listing your organization's employees by name, education, training, languages, and other important information

Answer 60

Enforces procedures whereby employees may vote for a union and collective bargaining

Answer 61

Negotiations between management and employees about disputes over compensation, benefits, working conditions, and job security

Answer 62

Established minimum standards for workers engaged in interstate commerce including provisions of a federal minimum wage

Answer 63

Job is to enforce nondiscrimination and other employment related laws

Answer 64

When people are hired or promoted or denied hiring or promotion for reason not relevant to the job

Answer 65

Focuses on achieving equality of opportunity within an organization including establishment of minority hiring goals

Answer 66

Consists of unwanted sexual attention that creates an adverse work environment

Answer 67

Occurs when an organization uses an employment practice or procedure that results in unfavorable outcomes to a protected class

Answer 68

Results when employees from protected groups are intentionally treated differently

Answer 69

Doing something for sexual favors

Answer 70

Offensive work environment

Answer 71

Process of locating and attracting qualified applicants for jobs open in the organization Internal and external

Answer 72

Gives candidates a picture of both the positive and negative features of the job and the organization before he is hired Keep people happier

Answer 73

Screening of job applicant forms, resume, reference checks

Answer 74

No fixed set of questions and no systematic scoring procedure Involves asking probing question to find out Suzy the applicant is like

Answer 75

Involves asking each applicant the same questions and comparing their responses to a standardization set of answers Situation- hypothetical situations

Answer 76

Legally considered to consist of procedure used un the employment selection decision process

Answer 77

helping the newcomer fit smoothly into the job and the organization

Answer 78

educating technical and operational employees in how to better do their current jobs

Answer 79

educating professionals and managers in the skills they need to do their jobs in the future

Answer 80

consists of assessing an employer’s performance and providing him with feedback

Answer 81

the continuous cycle of improving job performance through goal setting, feedback and coaching, and rewards and positive reinforcement

Answer 82

based on fact and often numerical measure results harder to challenge legally also called results appraisal

Answer 83

based on a manager’s perceptions of an employees traits and behaviors

Answer 84

rates employee gradations in performance according to scales of specific behaviors

Answer 85

employees are appraised not only by their managerial superiors but also by peers, subordinates, and sometimes clients.

Answer 86

all employees within a business unit are ranked against one another and grades are distributed along some sort of bell curve

Answer 87

conducted at specific times throughout the year and based on performance measures that have been established in advance

Answer 88

conducted on an unscheduled basis and consists of less rigorous indications of employee performance

Answer 89

wages or salaries, incentives, and benefits

Answer 90

basic wage or salary paid employees in exchange for doing their jobs

Answer 91

are additional nonmonetary forms of compensation designed to enrich the lives of all employees in the organization.

Answer 92

moving upward

Answer 93

moving sideways

Answer 94

the threat of moving downward

Answer 95

moving out of the organization

Answer 96

organizations of employees formed to protect and advance their members’ interests by bargaining with management over job-related issues

Answer 97

negotiating pay and benefits and other work terms

Answer 98

the part of the labor-management agreement that states that employees who receive union benefits must join the union, or at least pay dues to it

Answer 99

new employees are paid less or receive lesser benefits than veteran employees have

Answer 100

clause during the period of the contract ties future wage increases to increases in the cost of living

Answer 101

the union agrees to give up previous wage or benefit gains in return for something else

Answer 102

a complaint by an employee that management has violated the terms of the labor-management agreement

Answer 103

process in which a neutral third party, a mediator, listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution.

Answer 104

process in which a neutral third party, an arbitrator, listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them

Answer 105

``` Stage 1 Hubris Born of Success Stage 2 Undisciplined Pursuit of More Stage 3 Denial of Risk and Peril Stage 4 Grasping for Salvation Stage 5 Capitulation to Irrelevance or Death ```

Answer 106

- segmented & moving toward more niche products - more competitors offering targeted products - Some traditional companies may not survive radically innovative change

Answer 107

making changes in response to problems or opportunities as they arise (BP Oil Spill)

Answer 108

involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities

Answer 109

``` Demographic characteristics Market changes Technological advancement Shareholder & customer demands Supplier practices Social & political pressures ```

Answer 110

Employee problems | Managers’ behavior

Answer 111

``` Changing people Perceptions, attitudes, performance, skills Changing technology Changing structure Changing strategy ```

Answer 112

any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product

Answer 113

an emotional/behavioral response to real or imagined threats to an established work routine.

Answer 114

Adaptive change

Answer 115

Innovative change

Answer 116

Reintroduction of a familiar practice

Answer 117

Introduction of a practice that is new to the organization

Answer 118

Radically innovative change

Answer 119

Involves introducing a practice that is new to the industry

Answer 120

``` Individual’s predisposition toward change Surprise and fear of the unknown Climate of mistrust Fear of failure Loss of status or job security Peer pressure Disruption of cultural traditions or group relationships Personality conflicts Lack of tact or poor timing Non-reinforcing reward system ```

Answer 121

creating the motivation to change Use benchmarking- compares performance with other companies

Answer 122

Learning new ways of doing things

Answer 123

Making the new ways normal

Answer 124

Unfreezing, changing, refreezing

Answer 125

set of techniques for implementing planned change to make people and organizations more effective

Answer 126

a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways

Answer 127

Managing conflict Revitalizing organizations Adapting to mergers

Answer 128

Diagnosis Intervention Evaluation

Answer 129

Myth No. 1: Innovation happens in a “Eureka!” moment | Myth No. 2: Innovation can be systematized

Answer 130

change in the appearance or performance of a product or the creation of a new one

Answer 131

change in the way a product is conceived, manufactured, or disseminated

Answer 132

creation of products, services, or technologies that modify existing ones

Answer 133

creation of products, services, or technologies that replace existing ones

Answer 134

by providing 1) the right organizational culture, 2) the appropriate resources, and 3) the correct reward system

Answer 135

Recognizing problems and opportunities and devise solutions Gain allies by communication your vision Overcome employee resistance and empower and reward them to achieve progress Execute well by effectively managing people, groups, and organizational processes and systems in the pursuit of innovation

Answer 136

Showing how the product or service will be made Showing how potential customers will be reached Demonstrating how you’ll beat your competitors Explaining when the innovation will take place

Answer 137

Stages for strategic management plan BCG Matrix Different types of strategy (based off a scenario) Understand rationale model of decision making 1 example analytic Different types of planning How decision makers are influenced Delegation Understand differences between organizational cultures Understand different spans of organizational lifestyles Interview process MBO Process to demote and promote

Answer 138

large-scale action plan that sets the direction for an organization

Answer 139

process that involves managers from all parts of the organization in the formulation and the implementation of strategies and strategic goals

Answer 140

Provide direction and momentum Encourage new ideas Develop a sustainable competitive advantage

Answer 141

``` when an organization can stay ahead in four areas: Being responsive to customers Innovation Quality Effectiveness ```

Answer 142

attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company

Answer 143

``` Establish the mission Establish the grand strategy Formulate the strategic plans Carry out strategic plans maintain strategic control ``` feedback and revise as needed

Answer 144

involves expansion - as in sales revenues, market share, number of employees, or number of customers

Answer 145

involves little or no significant change

Answer 146

involves reduction in the organization’s efforts | retrenchment

Answer 147

process of choosing among different strategies and altering them to best fit the organization’s needs

Answer 148

putting strategic plans into effect

Answer 149

``` consists of monitoring the execution of strategy and making adjustments, if necessary Engage people Keep it simple Stay focused Keep moving ```

Answer 150

internal strengths and weaknesses | outside opportunities and threats

Answer 151

the willingness to gamble or to undertake risk for the possibility of gaining an increased payoff

Answer 152

reflects the combination of how an individual perceives and responds to information value orientation tolerance for ambiguity

Answer 153

people are efficient, logical, practical, and systematic in their approach to solving problems action-oriented, decisive, and likes to focus on facts

Answer 154

considers more information and alternatives

Answer 155

takes a broad perspective to problem solving | likes to consider many options and future possibilities

Answer 156

supportive, receptive to suggestions, show warmth | prefer verbal to written information

Answer 157

importance, credibility, urgency

Answer 158

``` Greater pool of knowledge Different perspectives Intellectual stimulation Better understanding of decision rationale Deeper commitment to the decision ```

Answer 159

A few people dominate or intimidate Groupthink Satisficing Goal displacement

Answer 160

When it can increase quality When it can increase acceptance When it can increase devlopment

Answer 161

process of involving employees in setting goals, making decisions, solving problems, and making changes in the organization

Answer 162

occurs when members are able to express their opinions and reach agreement to support the final decision

Answer 163

technique used to help groups generate multiple ideas and alternatives for solving problems

Answer 164

group process that uses physically dispersed experts who fill out questionnaires to anonymously generate ideas which are combined and in effect averaged to achieve a consensus of expert opinion

Answer 165

ask participants to answer predetermined questions on electronic keypads or dials

Answer 166

involves a meeting within a room of participants who express their ideas anonymously on a computer network for anonymous networking

Test Dos Flashcards

(190 cards)