Test One Flashcards
(29 cards)
Define communication
Exchanging and understanding information through signs signals and behavior
Steps of the process model
Sender encodes the message
Selects channel
Receiver decodes the message
Encodes feedback
Interference (3 kinds of noise)
Physical
Physiological (your own body signals)
Psychological ( your thoughts)
Upward communication
Information the flows from the front line to the top.
Ex: ideas and feelings/attitude about something
Downward communication
From supervisor to employee
Ex: accomplishments, problems and clarifications
Lateral communication
Problem solving. Interaction of units on the same level
Dimensions of ethical behavior
Dimension 1 ( illegal and unethical) Dimension 2 (illegal but ethical) Dimension 3 ( legal but unethical) Dimension 4 ( legal and ethical )
4 primary functions of communication
Inform
Persuade
Establish/ maintain credibility
Promote goodwill ( we have you’re interest at heart)
4 factors of credibility
Trustworthiness
Empathy
Experience
Dynamism (inject energy)
What is listening for a specific purpose
Interacting socially
Receiving information
Solving problems
Sharing feelings with others
Bad listening habits
Faking attention Allowing disruption Over listening Stereotyping Dismissing as uninteresting
What’re the two nonverbal communications called
Meta communication
Kinetic communication
What’re the 5 levels of communication
Intrapersonal Interpersonal Group Organizational Public
Team definition
A diverse group committed to shared leadership creating an identity with interdependent effort to achieve a goal
Group define
Two or more people with a common goal that influence each other
Synergy define
Interaction between members that produces something that couldn’t be achieved individually
Two vital process in team work
Task process
Interactions that focus on the task
Efficient and effective
Maintenance process
Interactions that carry messages about inidividuals
For building and nurturing positive relationships
Climate
Conditions that people create
Positive climates build trust
Trust builds credibility
Dialogical ethics
Considers attitudes toward each other in dialogue
Creates a place where people can be themselves
Confirms the worth of others
Be accessible and attentive
Mutual equality
5 primary roles in successful teams
Task leader Emotional leader Tension releaser Information provider Reality tester
Selecting the right channel
Visual
Written
Oral
Nonverbal
Audience analysis
Age
Culture
Economic level
Education
Understanding the audience will
Establish credibility
Address needs
Increase involvement
Promote goodwill
Empathy index
You:I ratio 3:1
