Texas roadhouse Basics

Question 1

Rare

Answer 1

Cool red center

Question 2

Medium rare

Answer 2

Warm red cenrer

Question 3

Medium

Answer 3

Hot pink center

Question 4

Med well

Answer 4

Slightly pink center

Question 5

Well

Answer 5

No pink

Question 6

What does HEART mean

Answer 6

H- Howdy
E- Engage
A- Arrive
R- Respond
T- Thank You

Question 7

What does the “H” mean in Heart?

Answer 7

Howdy (Greeting) about 15-45 seconds
Friendly, Energetic, and Fun

Question 8

What does the “E” mean in Heart

Answer 8

Engage (Drinks/Order) about 2-3 minutes
Knowledgeable, Passionate, and Care/Concern

Question 9

What does the “A” mean in Heart

Answer 9

Arrive (App/Salad/Entrees)
Deliver Salads in 5 minutes
Deliver Apps in 6-8 minutes
Deliver Entrees in 12-15 minutes
Check back within 2 minutes and 2 bites
Proud, Present, and Attentive

Question 10

What does the “R” mean in Heart?

Answer 10

Respond (Maintenance/Service) about 13 minutes
Honor Requests, Maintain table, Be Courteous, Begin asking, and Be Check Ready
Kind, Courteous, and Respectful

Question 11

What does the “T” in Heart mean

Answer 11

Thank You (Wrap Up) about 5 minutes
Genuine, Memorable, and Grateful

Question 12

What are the Top 10 Service Priorities?

Answer 12

1. Knowledgeable Servers
2. Sense of Fun (Smiles)
3. Urgency on greetings, drinks, and food
4. Manager Table Visits
5. 3-Table Sections
6. Restroom Focus
7. Lighting, Temperature, Music Level, and TV
8. Bartenders- Speed, Awareness, and Learn Guests names
9. Hosts- Smiles, Urgency, and Guest Concern
10. Crew Involvement

Question 13

Rocks Margarita

Answer 13

10oz and 18oz
Bulk Rocks Mix
G: Lime Wedge

Question 14

Frozen Margarita

Answer 14

10oz and 18oz
Bulk Frozen Mix
Pour from Machine
G: Lime Wedge

Question 15

Coconut Margarita

Answer 15

Bulk Frozen Mix
Pina Colada Mix
G: Lime Wedg

Question 16

Hurricane Margarita (ROCKS RECOMMENDED)

Answer 16

10oz and 18oz
Orange Juice
Pineapple Juice
Grenadine
Captain Morgan
Bulk Rocks Mix
G: Orange, and Cherry

Question 17

Jamaican Cowboy Margarita (ROCKS RECOMMENDED)

Answer 17

10oz and 18oz
Orange Juice
Pineapple Juice
Malibu Rum
Peachtree Schnapps
Bulks Rocks Mix
G: Orange

Question 18

The Legend Margarita

Answer 18

Margarita Sour Diluted
Patron Silver
Patron Reposado
Patron Anejo
Grand Marnier
G: Lime, Orange, and Black Salt Rim

Question 19

Mango Margarita (rocks or frozen)

Answer 19

10oz or 18oz
Bulks Rocks Mix or
Bulks Frozen Mix
Mango Puree
G: Lime, Mango Chunks, and Tajin

Question 20

Peach Margarita (frozen)

Answer 20

10oz and 18oz
Bulk Frozen Mix
Peach Puree
G: Lime Wedge

Question 21

Raspberry Margarita (frozen)

Answer 21

10oz and 18oz
Bulk Frozen Mix
Raspberry Puree
G: Lime Wedge

Question 22

Sangria Margarita (Frozen)

Answer 22

10oz and 18oz
Bulk Frozen Mix
Bulk Sangria Mix
G: Lime Wedge, Orange, and Cherry

Question 23

Strawberry Margarita (frozen)

Answer 23

10oz and 18oz
Bulk Frozen Mix
Strawberry Puree
G: Lime Wedge

Question 24

Armadillo Punch

Answer 24

Malibu rum
Orange juice
Pineapple juice
Cranberry juice
G: Orange

Question 25

Kenny's Cooler

Answer 25

Blue Chair Bay Coconut Rum Peach Schnapps Blue Curacao Lemonade Sweet 'N Sour G: Orange, and Cherry

Question 26

Sangria

Answer 26

Red Wine Orange Juice Sweet 'N Sour Grenadine Juarez Triple Sec Peach Puree Brandy Splash of Sprite G: Lime, Cherry, and Orange

Question 27

Texas Peach Fuzz

Answer 27

Tito's Vodka Peach Schnapps Orange Juice Cranberry Juice G: Orange

Question 28

Southern Whiskey LIT

Answer 28

Jack Daniel's® Jim Beam® Southern Comfort® Sweet 'N Sour Splash of Coke

Question 29

Bottled Beer

Answer 29

Angry Orchard Apple Coors Light Crisp Cider Budweiser Bud Light Miller Lite Michelob Ultra Blue Moon Corona Heineken Heineken 0.0 Sam Adams Shiner Bock

Question 30

Draft Beer

Answer 30

Blue Moon Dos Equis Sam Adams Lager Spacedust IPA Shiner Bock Modelo Especial Bud Light Coors Light

Question 31

Red Wines:

Answer 31

Merlot- Barefoot Pinot Noir- Mirassou Cabernet Sauvignon- Dark Horse, and Louis Martini

Question 32

White Wines

Answer 32

Chardonnay- Barefoot and Kendall Jackson Pinot Grigio- Ecco Domani

Question 33

What is the Texas Roadhouse story?

Answer 33

1. Hand cut steaks 2. fall off the bone ribs 3. Made from scratch sides 4. Fresh baked bread 5. Ice cold beer 6. Legendary margaritas

Question 34

What is the Texas Roadhouse mission statement?

Answer 34

Legendary Food, Legendary Service

Question 35

What are the Texas Roadhouse core values?

Answer 35

Passion, Partnership, Integrity, and Fun with Purpose

Question 36

Operational goals

Answer 36

1. Manager in the Window 2. Training 3. Host Focus 4. First Time Guest 5. Alley Rally