The Importance Of Good Communication Flashcards
What is communication
Communication is the sending and receiving of information
How does communication take place
In a business Messages can be passed vertically and horizontal
What is communication channels
Communication channels are route through which information travels in a business
What is downward communication
Downward communication is when managers give information or instructions to their subordinates
What is upward communication
It involves the workers giving feedback or information to the manager
Why is downward communication important ? (3)
It’s is important because
-subordinates look up to their managers for leadership and guidance
-it allow managers to command, control and organise
-it allows decision made by management to be carried out by employees
Why is upward communication important ? (3)
-Helps managers understand the views and needs of subordinates
-May make managers aware of problems
-helps staff to feel that they’re valued
What is horizontal communication
It occurs when worker or staff on the same level exchange information
What is internal communication
When communication takes place inside the business between employees
Hat is external communication
it occurs when businesses exchange information with people and organisation outside the business
What is formal communication
It’s the use of recognised channels when communicating
What is informal communication
It’s the use of non-approved channels when communicating
The effect of poor communication
-mistakes occur
-costs rise
-decision making slows down
-staff motivation suffer
What are the methods of communication
-face to face
-written
-electronic
Explain face to face communication with an example
This takes place when spoken information is exchanged by people who can see each other example at a job interview
