the importance of good communication in business Flashcards
(27 cards)
What is the primary purpose of communication in business?
To convey information effectively and facilitate collaboration.
True or False: Effective communication can lead to improved employee morale.
True
Fill in the blank: Good communication helps to avoid ________ in the workplace.
misunderstandings
Which of the following is NOT a benefit of good communication? a) Increased productivity b) Higher employee turnover c) Better teamwork
b) Higher employee turnover
What role does feedback play in communication?
Feedback ensures that messages are understood and allows for clarification.
True or False: Non-verbal communication is irrelevant in business settings.
False
What is active listening?
Active listening is fully concentrating, understanding, responding, and remembering what is being said.
Multiple Choice: Which communication method is typically the fastest? a) Email b) Face-to-face conversation c) Written reports
b) Face-to-face conversation
What can poor communication lead to in a business?
Conflicts, decreased productivity, and employee dissatisfaction.
Fill in the blank: Clear communication can enhance ________ with clients.
relationships
True or False: Good communication is only important for managers.
False
What is the impact of good communication on customer service?
It improves customer satisfaction and loyalty.
Multiple Choice: Which of the following enhances business communication? a) Ambiguity b) Clarity c) Complexity
b) Clarity
What is an essential skill for effective business communication?
Clarity and conciseness.
True or False: Cultural differences can affect communication in international business.
True
What is the role of communication technology in modern business?
It facilitates faster and more efficient communication.
Fill in the blank: Regular ________ meetings can improve team communication.
team
What is the purpose of a communication plan in a business?
To outline how information will be shared within the organization.
Multiple Choice: Which type of communication is most effective for sensitive issues? a) Email b) Face-to-face c) Group chat
b) Face-to-face
What is the significance of tone in business communication?
Tone conveys attitude and can influence how messages are received.
True or False: Listening is just as important as speaking in communication.
True
What is the difference between formal and informal communication?
Formal communication follows established protocols, while informal communication is more casual and spontaneous.
Fill in the blank: Effective communication fosters a culture of ________ within the organization.
transparency
What is the impact of good communication on team collaboration?
It enhances cooperation and alignment towards common goals.
