Theme 1: Section 3-Marketimg Mix Strategy Flashcards

1
Q

Marketing Mix 4ps

A

Product, promotion, pricing and place.

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2
Q

Design mix Aesthetic

A

Meet the needs of the consumer, beautiful chair but uncomfortable to sit on.

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3
Q

Design mix Function

A

Colour, shape and overall look of product

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4
Q

Design mix Cost

A

Paper clip business concerned with cost than aesthetics.

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5
Q

Social trends influence Design Mix

A

Starbucks selling reusable coffee cups, offering customer discount on hot drinks on next purchase.

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6
Q

Promotion in Marketing Mix

A

Gain customers attention to persuade them about the product.

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7
Q

Advertising through media

A

Promote goods or services and a firms public image.

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8
Q

Not all promotions involve advertising (Sales promotion)

A

Free gifts and special offers (BOGOF), raises awareness and increase sales.

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9
Q

Branding

A

Logo, name or statement. Customers recognise a business.

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10
Q

Manufacturer/corporate branding

A

How a business presents themselves.
Desperate product brand aimed at different consumers.
Apple logo, good quality

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11
Q

Product branding

A

Own logo and slogan but brands incorporated in packaging that consumers trust.
For example, kelogg’s logo on cereal

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12
Q

Own branding

A

In-house to supermarket/retailer.
No distinctive slogan/attractive logo.
Cheaper brand, lower quality.

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13
Q

product rebranding/Business

A

Changing design, pricing or distribution.
Creates new identity

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14
Q

Strong branding benefits

A

Add value to products make price elasticity of demand for a product less price elastic.
Create a barrier to newcomers into the market.

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15
Q

Ways to build a brand

A

USP or the image customers perceive of the brand.
Advertising to promote customer awareness

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16
Q

Emotional branding helps engage consumers

A

Branding of product matches the lifestyle or value of consumers emotional response.
For example, Maltesers chocolate emphasise on sharing, enjoying time with friends. Attract consumers who share these ideas.

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17
Q

Factors affecting pricing decisions

A

Price has to cover the cost of making the product, acceptable to customers, stage of the life cycle and level of competition

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18
Q

Price skimming

A

New and innovative products sold at high prices when they reach the market.
Price drops after a year due to competitors products at lower prices.
Costumers maybe annoyed due to sudden drops in price after purchase.

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19
Q

Penetration pricing

A

Launching at a low price to attract customers and market share.
Works for lower costs when manufacturing large quantities.
Customers may expect to continue having a low price, damages reputation.

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20
Q

Cost-plus pricing and formula

A

Adding a percentage mark-up to the cost of making or buying single product (unit cost).
Price= unit cost+(unit cost/100 x mark-up)

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21
Q

Predatory pricing

A

Deliberately lower prices to force businesses out of the market then raise the price again

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22
Q

Competitive pricing

A

Monitoring competitors prices to make sure their prices are lower or equal.
Used in supermarkets, some stores refund if the products are cheaper somewhere else.

23
Q

Psychological pricing

A

Price based on customers expectations, high price think products are high quality.
Also, £99.99 seems a lot better than £100.

24
Q

Social trends affecting pricing strategies

A

Internet allows online retailers do price comparisons.
Allows them to shop around first best deals.

25
Q

Customers increasingly using online retailers

A

Price competitive, easy for customers to compare prices.
Cheapest retailer gets more sales, offering free delivery or free returns.

26
Q

Price comparison sites increasing

A

Easier to compare products, car insurance and save time and effort.

27
Q

Channel of distribution

A

Route a product takes from the manufacturer or producer to consumer

28
Q

Direct selling (Two stage channel): Manufacturer -> Consumer

A

E-commerce, buying and selling on the internet worldwide market.
Door-to-door sales, electricians and accountants.

29
Q

Indirect selling (three stage channel): Manufacturer->Retailer->Consumer

A

Common distribution for recreational items, clothes.
Increase the cost to consumer for more profit.

30
Q

Indirect selling (four stage channel):
Manufacturer->Wholesaler->Retailer->Consumer

A

Traditional distribution got groceries by supermarkets.
Each stage of distribution wants to make a profit, increases cost to consumer.

31
Q

Multi-channel distribution

A

Business sells through more than one method, online and in-store.
Gives flexibility for customers and wide market coverage for manufacturers.

32
Q

Single channel distribution

A

Only selling online has cheaper costs but problems establishing brand loyalty.
Customers like to see/feel goods before they purchase so it’s a limitation.

33
Q

Online distribution

A

Streaming or downloading media content via internet.

34
Q

Product life cycle

A

Shows sales of products overtime.
Planning marketing strategies.
Decisions based on life cycle.

35
Q

Development stage (life cycle)

A

Research and development of product.
Marketing department does market research.
High failure rate, not enough demand or not cheap product to make profit.

36
Q

Introduction stage (life cycle)

A

Launched into market or with complementary products, PlayStation with games.
Persuade retailers to sell it.

37
Q

Growth stage (life cycle)

A

New and old customers.
Improved products.
Rising sales encourage outlets to stock.

38
Q

Maturity stage (life cycle)

A

Sales reach a peak profit increases due to fixed costs of development paid for.
Sales may drop due to demand or competition.
Saturation-markets full and reached maximum growth.

39
Q

Decline stage (life cycle)

A

Sales fall rapidly, product withdrawn or sold (divestment).
Due to change in consumer tastes or poor marketing.

40
Q

Extension strategies

A

Product development and promotion used to improve sales.
Redesigning a product, packaging.

41
Q

Mixed product portfolio

A

Product line are products with similar characteristics.
Portfolio is combination of all product lines.
One product falls other products to rely on.

42
Q

Boston Matrix

A

Compares market growth within market share.

43
Q

Question marks/problem child (Boston Matrix)

A

Small market share high market growth.
Need heavy marketing to build the brand.

44
Q

Cash Cows (Boston Matrix)

A

High market share low market growth. Maturity phase.
High volumes for low costs.

45
Q

Stars (Boston Matrix)

A

High market growth and high market share.
growth phase.
Spend a lot on promotion and keep up with demand.

46
Q

Dogs (Boston Matrix)

A

Low market share low market growth.
Sell product if no longer making profit.

47
Q

Mass marketing strategy

A

Targets whole market instead of individual segments, Colgate toothpaste.

48
Q

Niche marketing strategy

A

Differentiated or unique product, sensodyne toothpaste for sensitive teeth.

49
Q

Business to Business Marketing

A

Sale of one businesses product to another business, surgical gloves to a hospital trust.

50
Q

Business to Consumer

A

Sale of a businesses product to a consumer, ready meals to shoppers in supermarkets.

51
Q

Customer loyalty

A

Builds strong relationships and lead to repeated purchases.

52
Q

Loyalty cards to promote customer loyalty

A

Ties customers into a service, helps when products are regularly purchased.

53
Q

Saver schemes to promote customer loyalty

A

collecting posts based on how much money you spend, Tesco Clubcard