Therapeutic Communications Flashcards by Juliette Adolpho

the person we think we should be and the person we would like to become

Ideal Self

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how we want others to see us. we may have many public selves, depending upon the circle of people with whom we have contact. this is our reputation.

Public Self

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the inner, natural self, authentic, and spontaneous. when you are most true to yourself and transparent to others

Real Self

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the inner “shaming” voice.

Critic Self

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knowing oneself as an individual

Self-Awareness

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important points for effective team communication

Listen carefully to others
Explain their ideas clearly
Clarify others’ ideas as necessary
Express feelings in a nonthreatening manner
Check for feelings based on nonverbal cues
Initiate conversations with others if there appears to be tension
Encourage others to be effective communicators

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HIPAA rules for both email and fax

be concise and to the point
respond in a timely fashion and answer all questions
use proper spelling and grammar
do not attach unnecessary files
do not write in CAPITALS
add disclaimers to the email or fax
read any email/fax carefully before sending
any clinical email/fax regarding a client should be copied and placed in the medical record

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personal space parameters

Intimate - touching to 1 1/2 feet
Personal - 1 1/2 to 4 feet
Social - 4 to 12 feet
Public - 12 to 15 feet

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finger-tapping gesture perceived meaning

Impatience, Nervousness, Rudeness

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shrugged shoulders gesture perceived meaning

Indifference, Discouragement

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rubbing the nose gesture perceived meaning

Puzzlement

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whitened knuckles and clenched fists gesture perceived meaning

Anger

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fidgeting gesture perceived meaning

Nervousness, Anxiety

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refers to the sharing of information via the spoken word

Verbal Communication

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information shared without spoken words

Nonverbal Communication

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5 C’s of communication

Complete
Clear
Concise
Cohesive
Courteous

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5 basic elements involved in the communication cycle

the Sender
the Message
the Transmission or Mode of Communication
the Receiver
Feedback

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the Sender

begins the communication cycle by creating or encoding the message

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the Message

the content to be communicated

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the Transmission

how the message is actually sent

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the Receiver

the recipient of the sender’s message. must decode the message

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Feedback

occurs when the receiver and sender both verify their perception of the message

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six questions to ask before entering a helping profession

Do you genuinely enjoy helping people in a therapeutic manner?
Can you feel comfortable assuming a “servant” role for those in need?
Will you be able to treat any person as a “guest” no matter what their special circumstances may be?
Can you be open to people and accept their differences?
Can you be firm, yet gentle?
Can you keep yourself out of a codependent relationship with those you help?

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list six steps to successful professional communication

Focus your observation
Fully engage in listening
Become skilled in asking open-ended questions
Be intentional about affirming clients’ feelings
Avoid placing blame
Help clients ask questions and/or express their concerns

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Therapeutic Communication

the interaction taking place between the provider and the client that is important to enhance both the physical and emotional needs of the client

Technical Skills

represent those specialized tasks taht are required to deliver and support medical care. it includes

Kinesics

study of the body and its static and dynamic position as a means of communication

health care professional should have three listening goals

to improve listening skills sufficiently so that clients are heard accurately to listen for what is not being said or for information transmitted only by hints to determine how accurately the message has been received

Health Insurance Portability and Accountability Act

government rules, regulations, and procedures resulting from legislation designed to protect the confidentiality of patient information

Social Media

forms of electronic communication such as Web sites or blogs that enable users to share content or to participate in social networking, sharing ideas, and personal messages

Self-awareness

knowing oneself as an individual

A provider who stands over a client can be viewed as intimidating and assuming a position of

Superiority

``` Which of the following is most important regarding team communication? Collaboration Distraction Emailing all information Making assumptions ```

Collaboration

Which of the following is true about therapeutic communication? Specific and well-defined professional skills are required There is no influence by personal feelings of self It takes place only in verbal communication It does not change with culture

Specific and well-defined professional skills are required

Which of the following best defines effective listening? It is the passive part of communication, making it unimportant It requires concentration and is very active It comes naturally to most individuals and is the easiest part of communication It pays attention only to the spoken word

It requires concentration and is very active

Who must provide release of information consent before patient information can be provided through email?

Client

Sam has a mental image of himself as being kind and empathetic, and is aware that his deep voice carries, so he tries to talk softly. What do you call this mental image?

Self-awareness

``` Communication using electronic media does not easily evaluate which of the following. Cultural diversity Nonverbal cues Listening skills Content credibility ```

Nonverbal Cues

a PCP might use social media to remind everyone to get a flu shot True False

True

A PCP might use social media to report laboratory results to a patient. True False

True

HIPAA has very specific guidelines for electronic transmission of the clients’ _____.

Personal health information

Many health care providers now offer patients the option of receiving communications and setting appointments via social media. True False

True

Effective team communication is always more effective face-to-face. True False

False

Effective team communication is

built on trust

``` Choose the answer that best defines the following statement: Cultivates a positive outlook. Attitude Competency Attention to detail Communication ```

Attitude

The primary sensory skill involved in verbal communication is

listening

______ is often used to express deep feelings that are impossible to express verbally, but healthcare professionals must be sensitive to a client's level of acceptance to it.

touching

How are technical skills best described?

They include specialized tasks that are required to deliver and support medical care

Which of the following is true about email communication? Emails should be concise and contain a disclaimer. Emails are completely private and risk free. Email communication is casual. It is acceptable to use slang and unapproved abbreviations in emails.

Emails should be concise and contain a disclaimer

The goals of effective listening include all of the following EXCEPT determining how accurately the message was received hearing clients accurately listening to what is not being said providing a response that offers a solution

providing a response that offers a solution

The ___ is most likely either spoken or written.

Message

Therapeutic communication involves both professional and ___________ skills.

technical

One characteristic of empathy is that it

identifies with the client and feels what he or she is feeling

There are multiple ways to transmit a message. True False

True

Because body language and facial expressions can be very personal and culturally based, nonverbal communication is rarely misinterpreted. True False

False

Becoming skilled in professional interactions requires

caring about the client

What percentage of communication accounts for what is actually being said?

``` Jenna learned many positive social skills from her former teacher, Mrs. Adams. Which of the following terms would describe Mrs. Adams? Role model Informant Acquaintance Friend ```

Role Model

``` Choose the answer that best defines the following statement: Does not include unnecessary information. Conciseness Clustering Congruency Cohesiveness ```

Conciseness

According to experts, what percentage of communication is nonverbal?

70%

``` Steven’s mom died of cancer when he was 16 years old. He now leads a support group for children whose parents have cancer. Which of the following is the best explanation for why Steven relates to these children? Life Experiences Culture Mentorship Economic Factors ```

Life Experiences

Professional Skills inculde

communication, presentation, empathy, attitude, competency, integrity, and attention to detail

Professional Communication

written communication is clear and concise and reflects clinic image nonverbal communication reflects acceptance, values client, and expresses willingness to help

Presentation

Appears dressed and groomed appropriately Demeanor or outward behavior and conduct is respectful Expresses kindness, caring, and respect

Empathy

Identifies with client, feels what client is feeling

Attitude

Cultivates a positive outlook, supportive

Competency

knowledgeable, skilled, competent in performing skills, dependable, demonstrates initiative, desires to continue to learn

Therapeutic Communications Flashcards

(67 cards)