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Sergeants Test > Think Again > Flashcards

Think Again Flashcards

1
Q

Who wrote Think Again

A

Adam Grant

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2
Q

Adam Grant was an original founding member of what?

A

Harvard’s E-group

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3
Q

Why is rethinking our knowledge and opinions hard?

A

Seizing and freezing

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4
Q

Why did Wagner dodge survive Mann Gulch

A

Mental flexibility

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5
Q

Where did Wagner dodge fail

A

Encouraging flexibility in others

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6
Q

Three tools we cling to A___, I____, H____

A

Assumptions, instincts, habits

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7
Q

Fourth tool we should cling to is having an

A

Having an open mind

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8
Q

Companies don’t adapt, what does?

A

People

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9
Q

Mike Lazardis Invented what but became stagnant

A

Blackberry

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10
Q

Rethinking is a skill set but also a what?

A

Mindset

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11
Q

Accelerating pace of change means we need to…

A

Question our beliefs more readily

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12
Q

Outdated facts are best…

A

Abandoned

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13
Q

We are swift to recognize when others need to ____ ____

A

When others need to think again

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14
Q

We are swift to recognize when others need to think again but personally we favor what over what?

A

Feeling right over being right

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15
Q

We need to develop a habit of forming…

A

Our own second opinion

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16
Q

As we think and talk we slip into mindsets of what three Ps

A

Preachers, prosecutors, politicians

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17
Q

We become preachers when own beliefs are in

A

jeopardy

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18
Q

We become prosecutors when

A

We see flaws in others reasoning

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19
Q

Goal of being politician

A

Seeking to win over our audience

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20
Q

Instead of being a preacher, prosecutor, politician, Greenspan should have been what when deciding to invest in Madoff

A

A scientist

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21
Q

As scientists, we should be aware of the limits of our understanding… By? 3 things
DwK bCdK UbD

A

Doubt what you know, be curious about what you don’t know, update views based on data

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22
Q

Being a scientist is a frame of mind where you are searching for what

A

truth

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23
Q

100 Italian start ups… One group scientific thinking other group control. Who had more success? Why? Measure what? Make what?

A

Scientific thinkers, Measure results and make decisions

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24
Q

Ironic that we often praise what two things D____ and C____

A

Decisiveness and certainty

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25
Q

Preachers required no…
Politicians require no…
Scientists require…

A

Proof, training, experiments

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26
Q

Prosecutors and scientists rely on…

A

Evidence

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27
Q

Prosecutors and politicians Do what to other side

A

Attack

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28
Q

Preachers and politicians act on what alone

A

Faith

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29
Q

Preachers and scientists desire Monotone what?

A

Uniformity

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30
Q

We all think as what even if it’s not our job?

A

Preachers politicians prosecutors scientists

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31
Q

Mental horsepower doesn’t guarantee mental…

A

Dexterity

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32
Q

Having a higher IQ often results in falling for… Because you are faster to recognize…

A

Stereotypes, patterns

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33
Q

The smarter you are the more you likely struggle to update…

A

Beliefs

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34
Q

Confirmation bias is seeing what’s

A

Expected

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35
Q

Desirability bias is seeing what

A

We want to see

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36
Q

Confirmation bias and desirability bias both prevent applying our… And become weapon against what

A

Intelligence, truth

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37
Q

I’m not biased bias… Smart people fall into this because it is harder to see your own what? L____

A

Limits

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38
Q

In scientist mode we must refused to let ideas become our I_____

A

Ideologies

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39
Q

In scientist mode don’t start with…

A

Answers/solutions

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40
Q

In scientist mode lead with

A

Questions/puzzles

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41
Q

Don’t preach from I____Teach from E____

A

Intuition, evidence

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42
Q

Don’t only have healthy skepticism of others. Dare to disagree with

A

Yourself

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43
Q

Search for why we might be… Not why we must be…

A

Wrong, right

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44
Q

Being a preacher is a mark of moral…

A

Weakness to change your mind

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45
Q

Being a scientist is a sign of intellectual I____

A

Integrity

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46
Q

To a prosecutor, being persuaded is admitting

A

Defeat

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47
Q

Thinking like a scientist is a step toward…

A

The truth

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48
Q

 Politicians flip-flop in response to

A

Carrots and sticks

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49
Q

Scientists shift in face of…

A

Logic and stronger data

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50
Q

Learning is not to affirm beliefs it is too…

A

Evolve them

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51
Q

In scientist mode we gain mental…

A

Agility

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52
Q

Intellectual humility is knowing what we ____ ____

A

Knowing what we don’t know

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53
Q

Rethinking is a…

A

Cycle

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54
Q

What is the rethinking cycle… Four steps Ih D C D

A

Intellectual humility, doubt, curiosity, discovery

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55
Q

What is the overconfidence cycle…4 steps P C Cb/Db V

A

Pride, conviction, confirmation/desire bias, validation

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56
Q

Lazardis Was trapped in what cycle

A

Overconfidence

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57
Q

Great presidents are set apart by what two things IC O

A

Intellectual curiosity and openness

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58
Q

Policies should be seen as what… Not points to score

A

Experiments

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59
Q

Don’t decelerate thinking, accelerate what

A

Rethinking

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60
Q

Instead of rethinking what do people say…NH NmE TCdot HWDi

A

That will never happen here, that’s not my experience, too complicated; don’t overthink, that’s how we’ve always done it

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61
Q

Strategy might evolve but your I____ will endure

A

Identity

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62
Q

What about Ursula Mercz

A

Seamstress that went blind and didn’t know it

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63
Q

People that went blind and didn’t know it all had inability to learn from what? And made what?

A

Their experiences, excuses

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64
Q

Going blind and not knowing it is known as what scientific name

A

Anton‘s syndrome

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65
Q

Definition of Anton’s syndrome

A

Deficit of self awareness, oblivious to physical disability but otherwise doing cognitively well

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66
Q

We all have blind spots in our K___ and O____? which gives us false C____

A

Our knowledge and opinions, false confidence

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67
Q

What is imposter syndrome

A

Not feeling worthy

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68
Q

What is armchair quarterback syndrome

A

Being overconfident in abilities and blind to weaknesses

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69
Q

Relationship between competence and confidence in imposter syndrome

A

Competence is greater than confidence

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70
Q

Relationship between competence and confidence in armchair quarterback

A

Confidence is greater than competence

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71
Q

Ideal level falls between what two syndromes

A

Imposter syndrome and armchair QB

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72
Q

Dunning – Kruger effect is when we lack what? that we are most likely brimming with what?

A

Lack competence, brimming with overconfidence

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73
Q

Dunning Kruger effect compromises our S___-A____

A

Self awareness

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74
Q

Managers in every culture overrate what

A

Themselves

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75
Q

What is Adam Grant’s biggest pet peeve?

A

Feigned knowledge

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76
Q

First rule of dunning-Kruger club

A

You don’t know you’re a member

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77
Q

Armchair quarterbacking stands in the way of

A

Rethinking

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78
Q

If you have low emotional intelligence and get a low test score you are more likely to overestimate what? and dismiss what?

A

Overestimate skills, dismiss low score as wrong

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79
Q

Fragile egos deny w____

A

Weaknesses

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80
Q

A crooked politician who is against corruption in their campaign has either…2 things

A

Willful blindness or social deception

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81
Q

 Motivation is only one part in politician against corruption in campaign. The other is a deficit in M____s____

A

Metacognitive skill

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82
Q

Ability to think about our thinking is a what type of skill

A

Metacognitive

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83
Q

Lacking competence can leave us blind to our

A

Incompetence

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84
Q

If we lack knowledge/skills to achieve excellence, sometimes we lack what

A

Knowledge/skills to judge excellence

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85
Q

Novices aren’t usually overconfident because they know it is acceptable to

A

Not know

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86
Q

Amateurs become overconfident because a little bit of knowledge can be

A

Dangerous

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87
Q

On a graph relating knowledge and willingness to opine the hump is called

A

Mount stupid

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88
Q

Confidence climbs faster than

A

Competence

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89
Q

When we gain experience we lose

A

Humility

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90
Q

In Iceland election campaigns, oddson’s downfall was his… And his absolute conviction that…

A

Arrogance, that he knew best

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91
Q

Oddson lacked

A

Humility

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92
Q

Antidote for getting stuck on Mount stupid

A

Regular dose of humility

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93
Q

Arrogance = I____ + C___

A

Ignorance plus conviction

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94
Q

Humility is a permeable filter that does what

A

Absorbs experience and converts into knowledge/wisdom

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95
Q

Arrogance is a rubber shield that what bounces off of

A

Experience

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96
Q

The seesaw analogy is a balance of what two things HC

A

Humility and confidence

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97
Q

Humility is Latin for… meaning what

A

From the earth, be grounded and know we’re flawed

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98
Q

In the sweet spot of confidence, being confident is the ability to achieve a goal while maintaining what and being able to question whether you have the ____ ____

A

Maintaining humility, question whether you have the right tools in the present

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99
Q

When blinded by arrogance we are convinced of our S____ & S____

A

Strengths and strategies

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100
Q

Belief in tools: Certain
Belief in self: insecure
=obsessive I____

A

Obsessive inferiority

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101
Q

Belief in tools: certain
Belief in self: secure
Blind A_____

A

Blind arrogance

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102
Q

Belief in tools: Uncertain
Belief in self: insecure
DD

A

Debilitating doubt

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103
Q

Belief in tools: uncertain
Belief in self: secure
CH

A

Confident humility

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104
Q

Confident humility is the sweet spot of____

A

Sweet spot of confidence

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105
Q

Confident humility can be

A

Taught

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106
Q

Sara Blakely with Spanx Believed in what but was uncertain about what

A

Believed in her ability to achieve but was uncertain about her current tools

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107
Q

Confident humility does not just open us to rethinking but improve the quality of our

A

Rethinking

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108
Q

Most effective leaders score high in both

A

Confidence and humility

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109
Q

We are better off under estimating what?

A

Ourselves

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110
Q

In Iceland political race what syndrome helped Halla

A

Imposter

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111
Q

Imposter syndrome is common in what two things…also High ___

A

Women and marginalized groups, also in high achievers

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112
Q

According to Basima Tewfik medical students with imposter thoughts did no worse in what? And better in what?

A

No worse in diagnosing and better in bedside manner

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113
Q

Common ground for armchair quarterback and imposter (3 things, what tv character) in your ____ , not P___ , in every W____

A

In your head, not permanent, in every workplace, i.e. George Costanza

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114
Q

Benefits of doubt/feeling like imposter… Motivate us to do work ___ & ____ and makes us B___ ____

A

Work harder, work smarter, makes us better learners

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115
Q

Learning requires the humility to realize that one has

A

Something to learn

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116
Q

Tussing and charge nurse rotation… Having doubts in yourself can make you more effective because you are more likely to

A

Seek second opinion

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117
Q

Halla came in second with more than a quarter of the votes thanks to

A

Imposter syndrome

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118
Q

Lifelong learners can learn from who

A

Everyone they meet

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119
Q

Henry Murry, former lieutenant colonel, World War II did what experiment

A

Have students write down philosophy, core values, guiding principles and then debate other student who was actually law student

120
Q

The goal is not to be wrong _______. It’s to recognize that we are wrong more than

A

More often, than we’d like to admit

121
Q

Six steps to acquire wisdom
L___, make M____, L, repeat until W____,  Realize it’s not actually___ and that brings new W___, Repeat for___

A

1Live, 2make mistakes, 3learn from mistakes, 4repeat 1-3 until wisdom acquired
5Realize it’s not actually wisdom which brings new wisdom, 6repeat 1-5 for life

122
Q

Murry Davis said ideas survive not because they’re what? But because they’re what?

A

Not because they’re true, but because they are interesting

123
Q

Isaac Asimov Said great discoveries often do not begin with Eureka but…

A

That’s funny

124
Q

Totalitarian ego Controls the flow of information to keep out ___ ____that___ our ___.
Feeds___info

A

Controls flow of info to keep out threatening things that challenge our beliefs
Feeds comforting info

125
Q

Richard Feynman said don’t fool yourself, but you’re the

A

Easiest to fool

126
Q

Totalitarian ego prevails by activating what cycle

A

Overconfidence

127
Q

Daniel Kahman did study of givers, takers, matchers. Find joy in being w____

A

Wrong

128
Q

Kahman Said refuse to let beliefs become your i____

A

Your identity

129
Q

What keeps us from realizing our opinions are off the mark? Our A___to___

A

Our attachment to them

130
Q

To unlock the joy of being wrong you must detach: what from what
and what from what

A

Present from past
Beliefs from identity

131
Q

Ray Dalit - If you don’t think how stupid was I a year ago, you must have

A

Not learned much in a year

132
Q

Most people are acustomed to defining themselves by their B___, I___, I___…this is a problem because it prevents us from C__our___as things E___

A

Beliefs ideas ideologies
Problem when it prevents us from changing our mind as things evolve

133
Q

 Who you are should be a question of what you? Not what you?

A

What you value not what you believe

134
Q

Defining ourselves by values rather than opinions buys us what

A

Flexibility to update practices in light of new evidence

135
Q

Yoda effect - u____ what you have ____

A

You must unlearn what you have learned

136
Q

A forecasters success is hinged most on? Using more r___ cycles

A

How often they update their beliefs
Using more rethinking cycles

137
Q

Identifying even a single reason why we might be wrong can be enough to curb our

A

Overconfidence

138
Q

Beogones Changed to Hillary prediction because of what

A

Desirability bias

139
Q

Be comfortable being what? Because you’re terrified of being what in the long run

A

Comfortable being wrong because you’re terrified of being wrong in the long run

140
Q

Jeff Bezos said if you don’t change your mind frequently you’re going to be ____ a lot

A

Wrong alot

141
Q

When forming an opinion, ask what would have to happen to

A

Prove it false

142
Q

It’s one thing to admit to yourself that you’re wrong and another to admit it to

A

Others

143
Q

Who was lawful

A

Ted Kaczynski

144
Q

Relationship conflict versus task conflict which can be beneficial

A

Task conflict

145
Q

Relationship conflict stands in the way of

A

Rethinking

146
Q

Task conflict promotes higher what? And smarter what? Higher___and smarter___

A

Higher creativity and smarter choices

147
Q

Another term for productive disagreement

A

A good fight

148
Q

Agreeableness is a characteristic in who? And breeds what over ____

A

The cheerleaders and breeds overconfidence

149
Q

Disagreeableness points out b____ and encourages what

A

Blindspot‘s and encourages rethinking

150
Q

Disagreeables foster more what type of conflict

A

Task conflict

151
Q

Dissatisfaction promotes creativity when people feel Committed and S___

A

Committed and supported

152
Q

Culture misfits add value when they have strong

A

Bonds with colleagues

153
Q

Strong leaders engage their c____

A

Critics

154
Q

When having a challenge Network, disagreeable givers make the best c____

A

Best critics

155
Q

In a challenge Network the first rule is that avoiding an argument is

A

Bad manners

156
Q

People who lack power/status may conform to HIPPO – what does that stand for 

A

Highest paid person’s opinion

157
Q

Agreeable people adapt to the room and can act

A

Disagreeable

158
Q

Wright brothers fought together and thought together Wilbur was? Orville was?

A

Wilbur was disagreeable Oreville was agreeable though didn’t act that way with his brother

159
Q

Disagreeable people challenge us to

A

Think again

160
Q

Disagreeable people make agreeable people comfortable doing what?

A

Arguing

161
Q

What is a problem with task conflict

A

Often spills into relationship conflict

162
Q

Frame dispute as D____? Instead of a D_____?

A

As debate instead of disagreement

163
Q

Don’t agree to…

A

Disagree

164
Q

Good debate is not war, it is a

A

Dance

165
Q

Harish Natarajan debated Debra Jo Precet About preschool subsidies… Who was she?

A

Eight year old prodigy computer

166
Q

Who swayed more people in debate between Harrish and cpu

A

Harrish

167
Q

When debating don’t alienate the other person because it forces them to what?

A

Dig in and fight harder for their side

168
Q

In negotiation, agreeing with someone else’s argument is d____

A

Disarming

169
Q

If you pile up as many points as you can you dilute

A

Your main points

170
Q

Advanced negotiators do what four things fCG fMP nOD aQ

A

Plan to find common ground
Focus on few main points
No offense/defense
Ask frequent questions

171
Q

You can demonstrate openness by acknowledging where we agree with C___and what we___from___

A

Where we agree with critics and what we learned from them

172
Q

Convincing others to think again is about establishing that we have the right

A

Motives

173
Q

Being reasonable means that we can be reasoned with and that we are open to

A

Evolving our views

174
Q

Success in preaching and prosecuting hinges on three things about audience? How much they___, how___they are, and how__ __people are in general

A

How much people care about the issue
How open people are to our argument
How strong willed people are in general

175
Q

The more something matters to a person the more they value what over? Q over Q

A

Quality over quantity

176
Q

Piling on more reasons can trigger people to become

A

Defensiveness

177
Q

The most convincing source is often the one that is closest to the A____

A

Audience

178
Q

Who is most likely to persuade you to change your mind

A

You, Because you picked the reasons and take ownership

179
Q

We don’t need to convince others that we are right, we just need to open them to the possibility that

A

They might be wrong

180
Q

In the hierarchy of disagreement, refuting the central point focuses only on

A

The central point

181
Q

In the hierarchy of disagreement refutation uses finding a ___And explains why it is using Q___

A

Find a mistake and explains why it is a mistake using quotes

182
Q

A counter argument does what

A

Contradicts than backs up with reasoning/evidence

183
Q

A contradiction states opposition case with little or no ___

A

Little or no evidence

184
Q

When you are responding to tone you are

A

Criticizing tone, not substance

185
Q

Ad homonym attacks characteristics or authority of…not what

A

The writer/speaker, not the substance of the argument

186
Q

At the beginning of a debate you should ask…

A

What evidence would change your mind… If nothing the debate is over

187
Q

In debate try and connect with and touch on

A

Feelings

188
Q

Communicating your opinion with some uncertainty signals what! Invites what? Leads to more n____ d___

A

Confident humility, invites curiosity, leads to more nuanced discussion

189
Q

With respect to credibility it is best to have what level of confidence

A

Moderate

190
Q

Michelle‘s cover letter pointed out that she did not have the desired what? But the letter did what?

A

Did not have the desired experience or credentials, but change their mind on what they wanted

191
Q

As stereotypes stick and prejudice deepens, we don’t just identify with our own group but we

A

Disidentify with our rival

192
Q

 With prejudiced we don’t just preach our side we

A

Prosecute the other

193
Q

People are motivated to seek B____? Which checks what two boxes? Being part of a___And taking pride when ____ ____

A

Belonging
Becoming part of tribe and taking pride when tribe wins

194
Q

We do what when our sports team wins? When they lose

A

Take ownership and wear colors, or disassociate

195
Q

Polarization is reinforced by c____

A

Conformity

196
Q

Trying to downplay rivalry backfires because people feel

A

Their view is being devalued

197
Q

Astronauts experience the overview effect. What is that

A

Realizing you share common identity with all

198
Q

Manchester United ankle experiment
30% helped when they wrote about…
70% helped when they wrote about…

A

30% helped when they wrote about loving their team
70% helped when they wrote about commonality with other soccer fans

199
Q

Common identity didn’t work with fans of what two teams

A

Red Sox and Yankees

200
Q

Herb kelman was Holocaust survivor who wrote on Israel – Palestine conflict. He helped both sides to U___/E___with the other. Causing leaders to meet and form___about peace


A

To understand/empathize with the other causing leaders to meet and form friendships about peace

201
Q

When you humanize and connect with someone on the other side your first instinct is to see the individual as

A

An exception to the stereotype

202
Q

Ship with new wood - is it the same ship… rooting for clothes/uniform
If people reflect on Arbitrariness of stereotypes, fans went? Why?

A

Easier on the other side
If the shoe was on the other foot, it doesn’t seem fair


203
Q

How to shift someone’s view is to get someone to think about the A____ of A____? Not the p____ q_____ of rival

A

Arbitrariness of animosity, not the positive qualities of rival

204
Q

In shifting someone’s view, the key step is to get them to Practice C___Thinking

A

Counterfactual thinking

205
Q

Encouraging counterfactual thinking is to help someone consider what they would believe if

A

They were living in alternative reality

206
Q

Counterfactual questions get people to explore origins of their

A

Own beliefs

207
Q

People gain humility when reflecting on how different circumstances could have led them to

A

Different beliefs

208
Q

Cultural truisms are ____ ___ and rarely _____

A

Widely shared and rarely questioned

209
Q

The best way to break stereotypes or have someone start to question them is to talk in

A

Person

210
Q

Generally those with greater power need to do more

A

Rethinking

211
Q

Oppressed/marginalized people have already

A

Contorted to fit in

212
Q

A problem with attempting persuasion is that what doesn’t sway us can

A

Reinforce our own beliefs

213
Q

Vaccine whispers didn’t do what? but instead put in ____ hat and I____

A

Preach or Prosecute, but put on scientist hat and interviewed

214
Q

We can rarely motivate change… We are better off helping someone

A

Find their own motivation to change

215
Q

Motivational interviewing starts with what two things h____ and c____

A

Humility and curiosity

216
Q

In persuasion the goal is to break the what? so someone can see new _____

A

Overconfidence cycle and see new possibilities

217
Q

Three techniques of motivational interviewing (4th) Ask ____ questions, Engage in ___ ___, Affirm persons____&___ to change, s____

A

Asking open ended questions
Engaging in reflective listening
Affirming the persons desire and ability to change
4th - Summarizing

218
Q

Doctor Arnaud instituted motivational interviewing program about

A

Vax

219
Q

People don’t always ignore advice because they disagree, it is because they don’t want to feel

A

Pressured

220
Q

Most effective way to help others open their mind is often to ____ to them

A

Listen

221
Q

Sustain talk is commentary about

A

maintaining status quo

222
Q

Change talk References a D___, A___N/C___to make___

A

Referencing a desire, ability, need or commitment to make adjustments

223
Q

A golden thread is found in

A

Change talk

224
Q

A key step in persuasion is how to institute

A

The change

225
Q

We summarize at the end order at transition points to make sure we haven’t missed or misrepresented, but also to inquire about ___ and next ____

A

Inquire about plans/next steps

226
Q

When trying to change someone’s mind the objective is to be a g___

A

Guide

227
Q

A guidedoesn’t just help people change their beliefs, they help them

A

Accomplish their goals

228
Q

Listening can encourage others to reconsider their stance toward? Gives us info that can lead us to question our stance toward?

A

Their stance toward us and our stance toward them

229
Q

Who are motivational interviewing pioneers? M____ and R____

A

Miller and rollnick

230
Q

People naturally defend against perceived attempts at

A

Influence

231
Q

Motivational interviewing requires genuine desire to help others

A

Reach their goals

232
Q

Betty Bigombe In Uganda war camps didn’t stop the violence but opened Kony’s mind to

A

Talking

233
Q

The righting reflex is a desire to

A

Fix problems and offer answers

234
Q

When people have problems in their head they want what over what

A

Sympathy over solutions

235
Q

Interacting with empathy and a non-judging listener mode makes people less

A

Anxious and defensive

236
Q

Great listeners are more interested in making the audience feel smart. This is called inverse _____

A

Inverse charisma

237
Q

Collective rethinking is creating communities of

A

Lifelong learners

238
Q

Peter Coleman of Columbia had the difficult conversation lab. the goal was to reverse engineer? For what

A

Successful conversations to experiment recipes for more

239
Q

The binary bias is

A

Simplifying a complex issue into two categories

240
Q

Giving a balance for both sides of issue most people are not able to find common ground. You will be more successful if you don’t frame the issue as? But rather a?

A

Don’t frame the issue as black and white, but rather as a complex problem with lots of gray

241
Q

People are more inclined to think again if topics are presented through a m____ ____ ____, not a

A

Multi lens prism, not a two sided coin

242
Q

A dose of complexity can disrupt what cycle and spuhr what type of cycle

A

Disrupt overconfidence cycle and spur rethinking cycles

243
Q

Skeptics are willing to explore new _____

A

Explore new information

244
Q

Deniers will right off ……

A

Right off anything from the other side

245
Q

Skepticism is the foundation to the _____ m____

A

Scientific method

246
Q

Denial is the priori rejection of ideas without objective _____

A

Objective consideration

247
Q

Complexity should be recognized as a sign of c____

A

Credibility

248
Q

People deny or ignore a problem if they’re not fond of the

A

Solution

249
Q

When conveying complexity, include c_____ and ____ to capture attention and keep minds open

A

Include caveats and contingencies

250
Q

An idea cult will say

A

This is always good and that is never bad

251
Q

The greater the distance between the two sides, the more likely they are to over_____ their actual motives?

A

Oversimplify

252
Q

Don’t take Their perspective but instead ____ it and gain ____

A

Seek it and gain insight

253
Q

Foster rethinking by instilling i____ h____, Disseminating d____, cultivating c____

A

Instilling Intellectual humility
Disseminating doubt
Cultivating curiosity

254
Q

Active learning is greater than

A

Lecture

255
Q

With the awestruck/dumbstruck affect, s_____ less carefully, and f____ m____ , even when claiming to

A

Audience scrutinizes less carefully and forgets more even when claiming to remember more of it

256
Q

One of the best ways to learn is to

A

Teach

257
Q

The hallmark of an open mind is to respond to confusion with c____ and i____

A

Curiosity and interest

258
Q

Judge the work not the

A

Person

259
Q

Good teachers introduce…
Great teachers introduced…

A

New thoughts
New ways of thinking

260
Q

Rethinking is just not for the individual. Collective capability is dependent on

A

Organizational culture

261
Q

Rethinking is more likely in what kind of culture

A

Learning culture

262
Q

Learning culture says
Know what we ____ ____, Question _____ _____, stay ____ about new ____ to ___

A

Know what we don’t know, question existing practice, stay curious about new things to try

263
Q

Confident humility is to admit we are a

A

Work in progress

264
Q

A______ leads people to think again about best practices

A

Accountability

265
Q

In performance culture people become attached to

A

Best practices

266
Q

In process accountability, bad process is from s_____ t____ and Good process is from ____ ____ and ____

A

Shallow thinking
Deep thinking and rethinking

267
Q

When we have psychological safety without accountability we stay in the

A

Comfort zone

268
Q

Accountability without psychological safety we stay silent in the

A

Anxiety zone

269
Q

Combining psychological safety and accountability lands us in what zone

A

The learning zone

270
Q

Shallow process with positive outcome is

A

Luck

271
Q

Shallow process with negative outcome is

A

Failure

272
Q

Deep process with positive outcome is

A

Improvement

273
Q

Deep process with negative outcome is

A

Experiment

274
Q

Requiring proof is the enemy of p_____

A

Progress

275
Q

Rethinking decisions or methods is more likely when we separate who from who? Why

A

Initial decision makers from later decision evaluators
Less need to justify and don’t feel as attached

276
Q

Blirtatiousness Is being extroverted and impulsive when the ____ isn’t ____

A

The plan isn’t working

277
Q

Instead of rethinking an idea and simply searching for self justification is escalation of

A

Commitment

278
Q

Escalation of commitment is a major factor in p_____ f____

A

Preventable failures

279
Q

Escalation of commitment is fueled by g____

A

Grit

280
Q

Grit is a combination of p_____ and p_____

A

Passion and perseverance

281
Q

The downside of grit is staying the course on a

A

Failing plan

282
Q

Settling too soon on sense of self and being close minded to alternatives is

A

Identity foreclosure

283
Q

Identity foreclosure stops us from
E____ It is a Band-Aid that covers the i____ c____

A

Stops us from evolving
Covers the identity crisis (not knowing what you are)

284
Q

Ibara Dash new jobs and transitions. Entertain possible selves by identifying people where and what they…

A

People in and out of the field and what they do daily

285
Q

New jobs in transitions – the hypothesis is how it fits into….
The experiment is to ____ and ____

A

How does that fit into your life, skills, values
Shadow, interview

286
Q

Meaning is healthier than

A

Happiness

287
Q

Happiness depends on what we __ over where ….

A

What we do over where we are

288
Q

Passions are d____ Not d____

A

Developed not discovered

289
Q

Three steps in evolution of self-esteem
I am not ___
I am ____
I want to ____

A

I am not important
I am important
I want to contribute to something important

290
Q

Have humility to reconsider past

A

Commitments

291
Q

Have doubt to question present

A

Decisions

292
Q

Have curiosity to reimagine f____ p___

A

Future plans

293
Q

Rethinking is more than updating knowledge and opinions it is a tool for a more

A

Fulfilling life

294
Q

Positives to preaching - reaches r_____ people and people not ____ in the ____

A

Receptive people or people not invested in the issue

295
Q

Positives to prosecuting can get through to those who are not determined to be in _____

A

In control

296
Q

Simplicity can persuade our own p____ t____

A

Political tribe

297
Q

During the depression FDR had a motto of

A

Try something

Sergeants Test (4 decks)

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