Time Management

Question 1

Active Listening

Answer 1

The level of listening that requires our highest degree of involvement; listening to help others by using verbal and nonverbal responses to express empathy for the speaker; listening for feelings and emotions.

Question 2

Behaviors

Answer 2

The way people act.

Question 3

Discretionary time

Answer 3

Time that is under your control and is needed to work on important goals.

Question 4

Efficient

Answer 4

Describes a person who is doing things right.

Question 5

Effective

Answer 5

Describes a person who is doing the right things.

Question 6

Functions of management

Answer 6

Planning, organizing, directing, and following up.

Question 7

Good communication

Answer 7

Occurs when the sender and receiver of a message have a common understanding of the message sent.

Question 8

Pareto Principle

Answer 8

States that 80 percent of the work gets done in 20 percent of the time.

Question 9

Parkinson’s Law

Answer 9

States that work expands to fill the time available for its accomplishment.

Question 10

Planning

Answer 10

A predetermined course of action.

Question 11

Scheduling

Answer 11

Deciding when to do things.

Question 12

Summarizing

Answer 12

Playing back, in your own words, all the major points that have been covered.