TIPS

Question 1

Skills in observing how people act, hearing what they say, judging their needs, and responding appropriately are your

Answer 1

People Skills

Question 2

behavioral______ provide information that shows you how much your guests are being affected by alcohol

Answer 2

Cues

Question 3

Alcohol helps us relax because it slows down the body and acts as a_____

Answer 3

Depressant

Question 4

alcohol affects behavior progressively in 4 basic areas

Answer 4

Inhibitions, Judgement, Reactions, Coordination

Question 5

Lowered____ are noticeable as guests become talkative and relaxed

Answer 5

Inhibitions

Question 6

a gap between how people think they are behaving and how they actually behave indicates impaired_____
People may become overly friendly, annoy others, and overrate themselves.

Answer 6

judgement

Question 7

slowed____ can be observed physically, when speech becomes slurred and routine motions become difficult,, or mentally, when they is a loss of concentration

Answer 7

reactions

Question 8

losing ones balance, swaying, and spilling drinks are cues that indicate loss of_____

Answer 8

coordination

Question 9

alcohol, unlike other foods, is absorbed rapidly into the ____, circulating throughout the body and affecting the brain

Answer 9

Bloodstream

Question 10

A measurement of the level of alcohol in the bloodstream is called

Answer 10

Blood Alcohol Content (BAC)

Question 11

the strength of the drink, the rate of drinking, whether food is eaten or medication is taken, and the size of a person are all_____

Answer 11

Intoxication rate factors

Question 12

in most areas, legal identification must have-

Answer 12

a date of birth and photo

Question 13

people who drink frequently may have developed a high______, which allows them to hide the behavioral cues they would otherwise exhibit

Answer 13

Tolerence

Question 14

serving non-alcoholic beverages, snacks, or food to an overindulged drinker will not counteract the alcohol, but this strategy does_____

Answer 14

Buy Time

Question 15

to effectively refuse service, servers should do these things

Answer 15

say no, give reason, dont back down

Question 16

in many areas, if a drinker becomes intoxicated and goes on to incur damages, the server/seller, manager, and owner can all be held responsible under______

Answer 16

common negligence or dram shop liability

Question 17

to protect yourself against liability, the law requires that you make________ to prevent a guest from becoming legally intoxicated

Answer 17

Reasonable efforts

Question 18

Behavioral cues-

Answer 18

Inhibitions, judgement, reactions, coordination (but wait.. is jeff really crazy?)

Question 19

Intoxication rate factors-

Answer 19

size, sex, rate of consumption, strength of drink, drug use, food intake (all aboard the S.S. Run Shit Drop Foot)

Question 20

BAC based on drinks in an hour

Answer 20

1 drink- 0.025
2 drinks- 0.050
3 drinks- 0.075
4 drinks- 0.1

Question 21

what all equal 1/2 oz. pure alcohol?

Answer 21

12 oz beer
5 oz wine
1 oz 100-proof spirits

Question 22

percentage of alcohol in liquor is-

Answer 22

1/2 the proof

Question 23

the liver eliminates _____ of pure alcohol per hour

Answer 23

3/4 oz

Question 24

offering food, providing alternate transportation, cutting off a guest, checking ID’s, calling police, measuring drinks, compliemntary water or soda, are all examples of

Answer 24

Reasonable efforts

Question 25

in which can you be held responsible as a server for any harm caused to a third party by a person who was served alcohol? dram shop liability or common negligence?

Answer 25

Dram Shop Liability

Question 26

Photo drivers license, photo jurisdiction issued ID card, US active military ID, valid passport are all_

Answer 26

acceptable forms of ID

Question 27

student IDs, altered IDs, borrowed or stolen IDs, are all examples of

Answer 27

unacceptable forms of ID

Question 28

check birth date, check expiration date, examine lamination, look at composition of ID, compare guests signature, compare photograph, shine flashlight to back of ID for cuts or abrasions are all ways to

Answer 28

determine if the ID is valid

Question 29

legal blood alcohol level in my area

Answer 29

0.080

Question 30

decide on an appropriate response based on your guests behavior

Answer 30

intervention guideline 1

Question 31

make clear statements, speak directly to the point

Answer 31

intervention guideline 2

Question 32

use "i" statements

Answer 32

intervention guideline 3

Question 33

do not judge or threaten your guests

Answer 33

intervention guideline 4

Question 34

give the guest a reason for your actions

Answer 34

intervention guideline 5

Question 35

provide good customer service and use indirect strategies when appropriate

Answer 35

intervention guideline 6