TMAAT Flashcards
(53 cards)
1
Q
General Response Rules
A
- Boring and non-conversational is OK
- 2 ½ - 3 min answers, get to the point
- Solve problems keeping in mind the following priorities: Safety, Customer Service, Efficiency/Mission Accomplishment
Situation - Action - Result - Reaction
2
Q
TMAAT Rules
A
- Don’t give them a reason to question your decision making, airmanship, safety, or flight discipline
Types:
- Customer Service
- CRM/Leadership
- Stress / Crisis and how to resolve it
- Conflict: Above, Below, Intervene (between to other individuals)
- Mentorship
- Criticism / Feedback
3
Q
Time you showed good customer service
A
- Extending vul times in Afghanistan. Always looking for additional tasking prior to RTB.
- 2016 VMR-1 flight into Guam, delayed for weather in Wake Is. Got into Guam at 11 PM.
4
Q
Time you used good CRM in the jet
A
- FRS Instructor 2014
- Doing 1st student pilot flight
- Started in the brief
- Goal was to T/O and land safely
- Set expectations in the brief
- Don’t let stud get behind
- Communicate
5
Q
How do you use CRM in daily flying?
A
D-A-M-C-L-A-S
- Fly with new stud daily
- Set expectations
- Adhere to SOP
- Clearly comm intentions in flight
- Ask probing questions
- Give them room the make mistakes, but don’t allow those mistakes to result in SOF
6
Q
Time you were stressed in the cockpit
A
- Going to the boat for the first time, April 2010
Or
-Flying with 1st pilot at QT-1
7
Q
Time you were stressed outside the cockpit
A
Jenni got pregnant with Colston while I was in advanced
8
Q
How did you resolve a conflict between a coworker and customer?
A
- GySgt Knapp and Brian Program Manager with KA
- Arguing about needing a QA department in the middle of the hangar in front of everyone.
- Chip Site manager called me to come out and intervene
- Pulled each aside later
- Developed a rift between KA and DCMA and VMR-1
- Must take disagreement behind closed doors
9
Q
You saw someone break a rule
A
- SWOT T/O out of HSA into SIGMET
- Flew into clouds at 11K”
- Told him to descent to 9K’
- Inexperienced instructor don’t allow students to get you into trouble, was very receptive to our feedback
10
Q
Went above and beyond to mentor someone
A
- Everyday as an instructor and Marine officer
- NSI work-up for Sebek
- Dewey in the FRS
11
Q
Time you broke a rule or SOP
A
Not FAR/AIM
- Wore boots in Afghanistan that weren’t flight boots
- Wanted to be able to move quickly if I ever ejected
12
Q
Time you had to give tough feedback
A
Kruegel with ECS issue
13
Q
Time you made a snap decision you immediately regretted
A
- Not landing after 1st section approach with Puker
- Circling mins 600’
- Broke out at 800’ on 1st
- 350’ on the second
14
Q
Flew with someone you knew shouldn’t be flying
A
- Stoecker in Afghanistan at night
- Known as a bad sleeper
- We had to complete the mission so we moved him to the backseat
- Talked to the OPSO and ASO after the flight to move him to days
15
Q
Did you ever have to recommend that someone not fly?
A
- Student in the FRS
- 0600 brief told me he was up late talking to his Mom, because his Grandma died the day before
- Insisted he was good to fly
- Perception not safety can be the biggest driver for students sometimes.
Or
-Stoecker in Afghanistan
16
Q
Tell me about flying with a mediocre pilot/NFO
A
- MCUT with Farva in Japan
- He would argue during planning and his work was sub-par
- Put him in the front seat, so if he made a mistake/missed something I could fix it.
17
Q
Proudest flight
A
- Qualing at the boat / Day I got winged
- Flying a flag in Afghanistan on Memorial Day 2012
- B-17 tailgunner in WWII, passed away a few weeks before deployment so I couldn’t make the funeral
18
Q
Most challenging flight
A
MCUT final in Japan
- EWCAS
- Multiple radios to manage and direct two aircraft for support
- Clearly define responsibilities and practice together before flying the event
19
Q
Time you got criticized/counseled, disagreed at the time but saw the value later
A
- Short-term planning MCUT, not a realistic scenario
- How to handle stress, stay flexible, reach a 70% solution and execute.
20
Q
When you made a controversial decision on deck or in the air
A
- Decided to stop flying at VMR-1
- Noticed the usual system for catching mistakes wasn’t working
- Had to recommend the squadron stop flying (not popular with DCMA and HQMC)
- Learned when working in an environment with competing interests you must present your argument without emotion, be matter of fact.
21
Q
Had a student disagree with you
A
- Moors didn’t agree with the marginal I gave her for RADALT usage
22
Q
Showed some leadership
A
Volunteered for duty after NAS Pensacola attack
23
Q
Proudest accomplishment
A
Having kids
Getting married
Getting wings
24
Q
Flew with someone that was hard to fly with
A
- T-bone in Afghanistan
- Farva in Japan MCUT
25
Time you had to cancel
Wx, Jets, human factors
26
Most serious emergency
Stab shift cable with Edwards
27
Lost the confidence of your peers
- Doing the VR-043 instead of the VR-084
- Wx was questionable on the 43 but great on the 84
- Told the stud in the debrief I was professionally embarrassed
- Saw him years later and he reminded me of that story
28
Made an unpopular decision
- Asked for more tasking while in Afghanistan
- Not popular at month 4, 4 hours into a flight
- We could just head home and no one would question us
- Policy was once tasking was complete ask for any more before RTB
- Dedicated to providing the service
29
Failed as a leader
- Allowed the squadron to separate F/E Marine
- Could have handled it at my level sooner, but didn’t review the NCO counseling
- Learning point, must deal with issue at my level, trust but verify
30
Had to motivate people to do something they didn’t want to do
- Marine to do annual training
31
Uncertain how an airborne event would end
- 1st flight with student pilot at QT-1
32
Were a professional role model
- Always
- Look and act professional
- Be prepared and honest about my mistakes
- Met weekly with NCOs and SNCOs in QT-1
33
How you deal with stress
- Over-prepare
- Chair fly
- Sleep
- Eat/Hydrate
- Delegate responsibilities
- Manage time well
Personally
- workout
- meditate
34
How do you know fatigue / deal with it
- Slow response time
- Comm issues / mistakes with simple tasks
- Delegate tasks
35
How do you see signs of stress in you or coworkers
- Lack of concentration
- Irritability
- Frazzled / sloppy appearance
36
Did community service
- Raising Hope
- Sabrehearts for tots
- Pilots N Paws
- Gulf Breeze Wrestling Club
37
What are your strengths/weaknesses
- Solid Aviator.
- Professional
- Hard worker
- Leadership
- Interpersonal Skills
- Communicate well
- Loyal
- Good Employee
- Genuine
Weaknesses
- I’m working on...
- Being more patient
- Procrastination - Set internal deadlines
- Not trying to do too much
38
Failed or underperformed
- Low grades in landing pattern in intermediate
- No failures, but low enough that they gave me 2 ETs to help my landing pattern
- Result, top hook at the boat
39
Any regrets or things you would change about your career
- Timing of separation
| - Do a FAC tour
40
Showed empathy
- LCpl Medina
41
How did you benefit community
- Made an impact on Marines daily
- LCpl Medina and Command Financial Specialist
- Got quals and formed future aviators
42
Showed good communication skills
- Schmidt during final MCUT
Or
- 1st student pilot at QT-1
43
Showed good interpersonal skills
- Stifler, no one really liked flying with him and he knew it
- Sometimes you just have to let people talk without judgement
44
Showed Initiative
- Command Financial Specialist
45
Never would do again in an airplane
- Fly when I was unable to clear my ears/sick
46
What is something you are not good at or need to improve?
- Procrastination - set internal deadlines
- Patience - hate to be late
- Don’t try to do too much
47
My leadership mattered
- LCpl Medina
48
You improved safety
- Sgt Lopez
49
Superior questioned your decision
- Separating a FE Marine
50
Policy/procedure you disagreed with and what you did about it
- Seat arming procedure in VT-86
51
Received an unreasonable request from a customer
JTAC in Afghanistan
52
Had to divert
- Divert to Jack Edwards because of Blue Angels
53
You lied
- Don’t make a habit of lying
- Questioned about the Prowler by a photographer in Japan
- lied about my political opinion to avoid conflict in the cockpit
