Topic 14 - Understanding & Satisfying Customer Needs Flashcards Preview

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Flashcards in Topic 14 - Understanding & Satisfying Customer Needs Deck (1)
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1
Q

What is involved?

A
  • Factfind
  • Understand plans and objectives
  • Establishing attitudes and preferences
  • Identifying needs and objectives
  • Agreeing order of priority
  • Recommending solutions
  • Completing the sale
  • After sales care