Topic 3-Organisational structures and ways of working Flashcards Preview

Netra Business Gcse OCR 9-1 > Topic 3-Organisational structures and ways of working > Flashcards

Flashcards in Topic 3-Organisational structures and ways of working Deck (97)
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1

What are Human Resources?

The people who do the work for the business.

2

Give an example of Human Resources...

The employees.

3

What is the purpose of Human Resources?

To carry out the function of a business.

4

What do production workers do?

Make the product or service.

5

What to finance workers do?

Send out bills and collect payments.

6

What do marketing workers do?

Encourage buyers for goods and services.

7

What do Human Resource workers do?

They are responsible for all aspects concerning staff.

8

What is a human resource plan?

A plan detailing the workers a business needs.

9

Why do businesses need to plan for Human Resources?

-They need to know wages.
-Higher chance of success.
-Making sure that staff are trained.
-Recruit the right people.

10

What could happen to a business if they didn’t plan the Human Resources?

There could be long queues or they could run out of products.

11

What can change the demand for Human Resources?

-If the demand for a product increases or decreases.
-Machines.
-Expansion of the business.
-New competition.

12

Why do businesses organise staff in an organisational structure?

-So that everyone knows what their job is.
-Everyone knows who they are responsible to.
-This can help motivate their workers.

13

What 4 functional areas are business usually organised into?

-Marketing
-Production
-Finance
-Human resources

14

What is authority in a business?

The power that one person has to make decisions and to control what other workers do.

15

What is a function in a business?

The specific job that a person or department must do.

16

What is the chain of command in a business?

The link between the levels of authority.

17

What is a line manager in a business?

A person who is responsible for other workers in the organisation.

18

What is a subordinate in a business?

The person that the line manager is responsible for.

19

What is the span of control in a business?

The amount of people you are in charge of.

20

What is delegation?

The process of giving a manager authority to a subordinate to make decisions.

21

What are advantages to having a narrow span of control?

-Manager can communicate quickly with employees and control them easily.
-Feedback from workers are more effective.
-less skill required because there are less employees to control.

22

What is the disadvantage of having a narrow span of control?

Additional costs.

23

what are the advantages of having a wide span of control?

-communication is faster.
-costs less money.

24

what are the advantages to delegation?

-boss can concentrate on other jobs.
-motivates other staff.
-makes it easier to identify staff that have the qualities needed for promotion.

25

what are the advantages to tall structures?

-responsibilities of workers are clear.
-the span of control is likely to be narrower which means there are less people to look after.
-motivates workers.

26

what are the advantages of flat structures?

-faster communication.
-likely there will be fewer mistakes in messages.
-people at the bottom may share more ideas
-motivates them.

27

what is delayering?

When one or more layers of management are removed from the organisation chart.

28

What is the distribution channel?

How the product gets to the customer.

29

What are the two types of distribution methods?

Digital and physical.

30

The longer the chain in physical distribution...

The less money the producer gets.