topic 4 Flashcards
The managers of Hospital “X” take quality so seriously that the hospital is the national leader in several quality areas and, as a result, continuous improvement is no longer necessary.
False
The three fundamental activities in Quality Management are: Planning, Control and Improvement. Any lessons learnt from improvement projects have to be incorporated into the Planning phase.
True
According to quality “gurus”, Deming and Juran, managers are responsible for between 90% and 95% of quality-related problems that occur in companies.
True
The investments that companies make in training their employees to improve their job performance and in redesigning products and processes to improve them can be classified as prevention costs.
True
The warranty costs that automobile manufacturers face are considered external failure costs.
True
An increase in inventory costs is not the result of existing internal failures.
False
Median control charts detect changes in the central trend, while range charts detect dispersion growth.
True
Statistical Process Control (SPC) is the application of statistical techniques to determine if a given quantity of material should be accepted or rejected.
False
The application of statistical techniques to
determine whether a process is delivering what the
customer wants.
To meet a given client’s new demands regarding tolerance, improving process capability normally implies investing in machinery.
True
In the SPC simulation, we saw that, if the sample mean extends beyond the mean control limits, the mean sample range also extends beyond the range control limits.
False
In the Total Quality context, the “internal client” idea is applied in Operations and Marketing processes but not in Finance.
False
The five stages in the Six Sigma process are: Define, Measure, Analyse, Improve and Implement.
False
Define Measure Analyze Improve Control
The CEO of a parachute manufacturing company declares that her firm’s processes are better than what Six Sigma demands because it has an average of 4 defects per million parachutes manufactured
False
When implementing the ISO 9001:2015 standard, internal evaluations aren’t normally required; the only requirement is an external audit by a certification body to obtain the certificate.
False
Process capability improvements can be made so that the output of that process is within the tolerance limits demanded by a given client, even if that process is not under control.
False
