Topic 7 The consumer

Question 1

List 3 consumer rights…

Answer 1

• The goods we are sold must be of merchantable quality (good quality)
• The goods sold should be fit for the purpose intended.
• The goods we receive must be the same as those that were described to us by a salesperson or in a brochure.

Question 2

What is a consumer entitled to?

Answer 2

If a consumer purchases goods that are faulty, they are entitled to:
• A refund
• A replacement
• A repair