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TQM Flashcards

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1
Q

– are added characteristics that boost the
attraction of the product or service to the user.

A

Features

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2
Q
  • makes use of an environmental test
    chamber that artificially replicates the conditions under
    which machinery, materials, devices, or components
    might be exposed.
A

Climatic Testing

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3
Q

It was
founded in 1947, and since then has published
more than 19,000 International Standards
covering almost all aspects of technology and
business.

A

ISO develops International Standards.

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4
Q

is presented annually by the
President of the United States to organizations
that demonstrate quality and performance
excellence. T

A

The Malcolm Baldrige National Quality Award
(MBNQA)

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5
Q

– improves equipment
and its components so that preventive
maintenance can be carried out reliably

A

Corrective Maintenance

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6
Q

Sometimes called process map.
It is a visual representation of a process.
Used to piece together the actual process as it is
carried out, which quite often varies from how the
process imagines it is

A

Flow Chart

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7
Q

is the world’s largest
developer of voluntary International Standards.

A

ISO (International Organization for
Standardization

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8
Q

work thrown away

A

Scrap

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9
Q
  • Constant pursuit of
    quality that involves everyone in the organization
A

TOTAL QUALITY MANAGEMENT

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10
Q

– work behind schedule

A

Backlogs

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11
Q

work not required

A

Surplus items

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12
Q

It organizes and displays information to
demonstrate the relative importance of various
problems or causes of problems.

A

Pareto Chart

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13
Q

used to test a sample or
representative model of volume production.

A

Vibration Experiment

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14
Q

– carrying out the standard

A

Do –

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15
Q

a. People follow policies, good or bad.
b. Policy should be direct and concise and
should clearly define management’s
commitment to quality.
c. It needs to state the level of defects or
errors that is acceptable.
d. Should be explained to employees

A

Policy Development

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16
Q

These are costs
obtained to treat defects exposed by
customers.

A

External failure Costs

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17
Q

problems are defined and need to be
addressed

A

. Planning Phase

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18
Q
  • is the likelihood that a product will not fail
    within a particular time period.
A

Reliability

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19
Q

– It is meeting and exceeding customer
expectations at a price that he is willing to pay to
possess the product or service.

A

Quality

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20
Q

– is an action-oriented approach and refers to
improvement activities that are carried out in the actual
workplace.

A

Gemba –

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21
Q

All production
products are tested to eliminate faulty units and
approved good units.

A

Vibration Stress Screening

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22
Q
  • These are informal and
    voluntary groups organized to carry out specific
    task in a workshop environment.
A

Small Group Activities

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23
Q

replicates events to determine if
structures can withstand sudden applied forces.

A

Shock Tests

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24
Q

AKA data collection sheets and tally sheets.
It used to capture data in a manual, reliable, formalized
way so that decisions can be made based on facts.

A

Check Sheets

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25
Whatever the country, whatever the language, the short form of our name is always ISO
ISO is derived from the Greek “isos”, meaning equal.
26
work done again
Lost Items
27
It is a system of maintaining and improving the integrity of production and quality systems through the machines, equipment, processes, and employees that add business value to an organization.
Total Productive Maintenance (TPM)
28
Most complicated of the basic tools of TQM but are based on simple principle. It focuses on monitoring performance over time by looking at the variation in data points and distinguishes between common cause and special cause variations.
Control Charts
29
Daily maintenance (cleaning, inspection, oiling, re-tightening) design to retain the healthy condition of equipment and prevent failure.
. Preventive Maintenance
30
depicts to that extent a product’s design and operating characteristics meet established standards
Conformance
31
costs happen when the results of work fail to attain design quality standards and are noticed before they are transferred to the customer
Internal failure Costs
32
– It is defined using costs and prices as well as the number of attributes.
Value-based
33
developing a solution for the problems
Doing Phase
34
– in which the service life of important part is predicted based on inspection or diagnosis, to use the parts to the limit of their service life.
Prediction Maintenance
35
is the individuals’ subjective appraisal of products or a service’s attributes
Perceived Quality
36
- is a revolutionary way to trim down cost while at the same time meeting the customer’s delivery needs.
JIT (Just in Time) Production
37
- continuous improvement; “kai” meaning “change” and “zen” meaning good.
Kaizen-
38
work requiring correction
Rework
39
– These costs are associated with measuring and monitoring activities related to quality standards and performance requirements
Appraisal Costs
40
It is used to identify whether there is a relationship between to variables
Scatter Diagrams
41
means that people waits until equipment fails and repair.
Breakdown Maintenance
42
means how a product looks, feels, sounds, tastes, or smells.
Aesthetics
43
- documenting the results and preparation to address the other problems
Acting Phase-
44
– are created with the employees.
Standard
45
Three awards may be given annually in each of six categories:
Manufacturing Service company * Small business * Education * Healthcare * Nonprofi
46
bar chart; used to measure the frequency distribution of data that is normally grouped together in ranges or “bins”
Histogram –
47
- superior in quality or exceeding the limits of expectation
Transcendent
48
– is an individual issue and products that best please their preferences (perceived quality) are those with the highest quality.
User-based
49
It is employed to identify the underlying symptoms of a problem or “effect” as a means of finding the root cause.
Cause and Effect/ Fishbone Diagram
50
These are incurred to prevent or avoid failure problems.
Prevention Costs
51
– observed as a quantifiable or measurable characteristic or attribute
Product-based
52
there’s comparison analysis of before and after data to confirm the effectiveness of the processes and measure the results
Checking Phase
53
Baldrige Criteria for Performance Excellence:
1. Leadership 2. Strategic planning 3. Customer and market focus 4. Measurement, analysis, and knowledge management 5. Human resource focus 6. Process management 7. Business/organizational performance results
54
compared standard with current situation to verify intended use.
Check
55
Three Dimensions of Kaizen
Quality ▸ Cost ▸ Delivery
56
– involves the consumers’ ease of obtaining repair service like access to service centers and/ or ease of self-service; the responsiveness of service personnel like the ease of getting an appointment and willingness of repair personnel to listen to the customer; and the reliability of service like whether the service is performed right the first time.
Serviceability
57
– work after agreed time
Late deliveries
58
– a theory-based approach and refers to strategic improvements that are prejudiced by the top management.
Teian
59
the vibration environment to which products will be exposed to in real use is reproduced.
Vibration Testing
60
– is the cost of making available products or services based on required standards.
Cost of Conformance
61
- It is a management tool for improving total performance. _____ means organized Kaizen activities involving everyone in a company.
Total Quality Control (TQC)
62
- work not up to specification
Defects
63
- It encourages all workers to talk about their suggestions orally with supervisors and put them into action right away, even before submitting suggestion forms.
Suggestion system
64
focused mainly with engineering and manufacturing practices and use the universal definition of “conformance requirements”
Manufacturing-based –
65
– consist of periodically inspecting, servicing, and cleaning equipment and replacing parts to prevent sudden failure and process problems.
Periodic Maintenance
66
– means failure costs linked with a process not functioning based on required standards
Cost of Non-Conformance
67
is a measure of how much use a person gets from a product before it breaks down to such a point that replacement makes more sense than continual repair.
Durability
68
– modify the standard based upon the results from checking the standard
Action –
69
consists of primary operating characteristics of the product.
Performance

TQM (1 decks)

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