Training Key # 548 - First Line Supervision

Question 1

Highly qualified line officers don’t necessarily make

Answer 1

highly successful first-line supervisors

Question 2

Authority inherent in the job does not make

Answer 2

the means necessary to lead

Question 3

A first-line supervisor, whose primary responsibility once was control over subordinates, is now

Answer 3

involved to a greater degree in the professional development of subordinates

Question 4

The supervisor is the strongest influence on the

Answer 4

morale and performance of those who need to maintain a high level of motivation

Question 5

First-line supervisory play the key role in ensuring that their subordinates

Answer 5

carry out the day-to-day mission of the agency in an efficient, effective, and ethical manner

Question 6

Successful first-line supervisor must understand and apply

Answer 6

management principles as well as the department’s policies, procedures, rules, administrative processes, and management systems

Question 7

The position of first line supervisor requires

Answer 7

emotional maturity, intellectual prowess, optimism, integrity, patience, and courage

Question 8

Effective first-line supervision is the linchpin to effective and efficient delivery of police services and adherence of personnel to departmental policy

Answer 8

True

Question 9

Effective supervision is all about

Answer 9

leadership

Question 10

Acting out of genuine empathy for others and treating others with respect and dignity

Answer 10

processes better results

Question 11

Leadership is classified

Answer 11

directive, supportive, participative, or achievement oriented

Question 12

A directive style of leadership

Answer 12

autocratic and derives from the military style organization model

Question 13

Supportive Style

Answer 13

Laissez-faire style. It is more of an absence of leadership

Question 14

Participative Style – Democratic style

Answer 14

all members of the group share in the decision making

Question 15

Achievement-oriented style

Answer 15

Concern for organizational goals

Question 16

Ability to communicate effectively is perhaps the most valuable of all human capabilities and is essential for effective first-line supervision.

Answer 16

True

Question 17

A large part of respect and trust is based on the ability of the supervisor to

Answer 17

listen to subordinates

Question 18

Insincere praise, perfunctory listening while one’s mind wanders, and like behaviors are

Answer 18

immediately detected by seasoned officers and rookies alike.

Question 19

First-line supervisory decision making can be regarded as either

Answer 19

directed or non-directed

Question 20

Directed decisions are the easiest to make

Answer 20

True based on policies and procedures

Question 21

Nondirected decisions are those

Answer 21

administrative guidance does not exist

Question 22

most difficult responsibilities facing first-line supervisors

Answer 22

The disciplinary process

Question 23

To instill an unbiased philosophy of discipline their must be

Answer 23

a history of dealing fairly, impartially, and consistently with officers in the disciplinary process

Question 24

negative discipline

Answer 24

fundamentally punitive

Question 25

positive discipline

Answer 25

constructive purpose

Question 26

Positive discipline involves administering

Answer 26

counseling, reprimands, suspension, or other discipline in a fair and consistent manner

Question 27

Inconsistent discipline can undermine the entire disciplinary process

Answer 27

True

Question 28

the most effective approaches to positive discipline

Answer 28

Training

Question 29

more suitable with the transgression was mistake in judgement, an error based in lack of confidence, a lack of information, a minor transgression grounded in attitude, or one that circumstances tended to distort in importance

Answer 29

Positive discipline

Question 30

is appropriate when serious violations of trust are at the core of the transgression rather than a simple error in judgment

Answer 30

negative discipline