Trouble-shooting 5.6 - printers

Question 1

streaks

Answer 1

replace fuser (lazer)
replace cartridge or clean print head (ink jet/dot matrix)

Question 2

faded

Answer 2

dot-matrix = adjust platen (paper feed)

Question 3

ghost images left over

Answer 3

replace cleaning blade then erasure lamp

Question 4

toner not fused to paper

Answer 4

replace fuser

Question 5

creased paper

Answer 5

paper jam or replace pick up rollers

Question 6

paper not feeding

Answer 6

replace pick up rollers (part of maintenance kit)

Question 7

paper jam

Answer 7

• remove bits of paper throughout, fan paper (humidity), replace pick up rollers. Technician needed for replace: broken drive gears, static eliminator strip

Question 8

no connectivity

Answer 8

secure cable, replace cable
Ping to see if it’s available, if so - check setting & driver

Question 9

garbled characters

Answer 9

update driver

Question 10

vertical black lines

Answer 10

scratches on drum = replace toner
or dirty corona wire = clean it
for ink jet = clean print head, replace ink cartridge

Question 11

vert white lines

Answer 11

dirty transfer corona wire (part of toner cartridge) = clean w brush

Question 12

backed up print queue

Answer 12

delete suspect print job
then stop and restart queue (deletes all)

Question 13

low printer memory

Answer 13

turn off & on; print at lower res/make less complex; install diff driver; add more memory

Question 14

access denied

Answer 14

ACL (access control list) - does user have permission? Check availability & priority settings

Question 15

will not print

Answer 15

try test page. Connection issue - check cables, check the network for issues

Question 16

wrong colour printed

Answer 16

clean print head; replace toner/cartridge, calibrate the cartridge

Question 17

unable to install printer

Answer 17

permissions - use admin level account

Question 18

blank pages

Answer 18

out of ink/toner; cloged nozzle (ink jet); sealant tape over toner cartridge?,

Question 19

paper orientation

Answer 19

settings, tray set up? update driver

Question 20

grinding

Answer 20

immediate off & unplug; check correct cartridges installed properly; clean rollers; update firmware

Question 21

multiple prints pending

Answer 21

stop spooler, delete jobs in queue, restart printer. Check for driver updates.

Question 22

speckling ink specks

Answer 22

replace the ink/toner cartridges, clean out debris

Question 23

multi-page misfeed

Answer 23

too many pages when double-siding: clear jam, check for correct paper, orientation, feed rollers, etc. restart the print job

Question 24

staples/hole punches (finishing issues)

Answer 24

clear/replace stapler cartridge; config hole punch in printer settings; instal new driver/reset printer

Question 25

When the print quality is fuzzy or unclear, it is probably the result of using paper that is

Answer 25

damp You should also suspect damp paper if the print rubs off easily from the paper or if areas of printed characters are missing or extremely light (spot deletions).