Troubleshooting

Question 1

What are the troubleshooting steps

Answer 1

Determine the Scope of the Problem

Look for a Probable Cause

Test Theories to Determine the Cause of the Problem

Establish Plan to Resolve the Problem, Implement the Solution

Verify System Functionality

Document Findings, Actions and Outcomes

Question 2

The linear method is divided into:

Answer 2

Top down approach
Bottom up approach

Question 3

Explain the Top down approach

Answer 3

The top-down troubleshooting method uses the OSI model to identify and resolve network issues, starting at the highest layer

Question 4

Explain the bottom up approach

Answer 4

It is a strategy where individual components of a system are designed and built first before integrating them into larger systems

Question 5

What is the half split method

Answer 5

This is also known as divide and conquer. It is used by experienced professional. It involves making an educated guess as to where the fault lies and systematically eliminating components as possible cause. It is often used for large scale programmes.