Troubleshooting

Question 1

What are the troubleshooting steps

Answer 1

Identify the problem
Establish cause of the problem
Test theories
Plan and implement
Test solution
Document findings

Question 2

The linear method is divided into:

Answer 2

Top down approach
Bottom up approach

Question 3

Explain the Top down approach

Answer 3

The top-down troubleshooting method uses the OSI model to identify and resolve network issues, starting at the highest layer

Question 4

Explain the bottom up approach

Answer 4

It is a strategy where individual components of a system are designed and built first before integrating them into larger systems

Question 5

What is the half split method

Answer 5

This is also known as divide and conquer. It is used by experienced professional. It involves making an educated guess as to where the fault lies and systematically eliminating components as possible cause. It is often used for large scale programmes.