types of decisions Flashcards

1
Q

what are the 3 types of decisions

A

strategic, tactical, operational

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2
Q

length of strategic decision

A

long term

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3
Q

length of tactical decision

A

medium term

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4
Q

length of operational decision

A

short term, day to day

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5
Q

strategic decision maker

A

senior mangers

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6
Q

tactical decision maker

A

middle managers

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7
Q

operational decision maker

A

supervisors/ all staff

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8
Q

purpose of strategic

A

to meet the overall purpose and direction of the organisation e.g. to grow the business

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9
Q

purpose of tactical

A

to achieve the strategic decisions e.g. launch new products to grow organically

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10
Q

purpose of operational

A

to react to situations as they arise e.g. dealing with a customer complaint

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11
Q

strategic risk

A

high

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12
Q

tactical risk

A

medium

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13
Q

operational risk

A

low

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14
Q

what are centralised decisions

A

the decision making is kept at the senior level of the business.

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15
Q

what are decentralised decisions

A

a decision making is delegated to branches or outlets

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